They call that customer service?
I blogged previously about our ridiculous experience in showing up at Home Depot for one of their advertised clinics, only to find that our local store lamely opted-out of the class (but not advertising the class). I contacted Home Depot corporate and got back this response
Dear Steve Portigal,
Thank you for contacting The Home Depot Customer Care.
We appreciate you taking the time to forward your concerns regarding the
clinic. We apologize for any inconvenience you may have experienced.
Please know that the feedback you have provided will be taken very
seriously and will be used in the overall evaluation of our services.
If you would like to speak with a Customer Care professional, please
call us at 1-800-553-3199 (U.S.) or 1-800-668-2266 (Canada). We would
be happy to assist you.
Customer Care Department