Posts tagged “viewer created advertising messages”

Don’t Abandon Expertise For The Fleeting Pleasures Of Collaboration

In a thoughtful piece that carefully debunks some of the co-creation hype, my friend and colleague Denise Lee Yohn writes about Viewer Created Adverising Messages at brandchannel

Much more important, however, is the fact that these ads likely miss the opportunity to demonstrate brand leadership; that is, to express the unique and compelling brand point of view that transcends the product or service being sold. The ads everyone points to as having been the most disruptive, and therefore the most successful, are ones that represent the thought leadership of the brand. Think Apple’s 1984 commercial and Nike’s original Just Do It campaign. No consumer, no matter how talented or cool or brand fanatical, would have ever come up with those ads.This is because consumers know what they know at the moment-they know why they like a product-but they don’t know the vision of the brand. They don’t know the company’s dreams and aspirations for the brand, and so they lack the insight and foresight to realize an ad’s full potential. Their ads may be cute or clever, but they won’t further brand leadership. Just as product development should be consumer-informed, so should creative development. But innovative, game-changing companies don’t ask consumers to actually develop new products for them; they shouldn’t ask consumers to develop ads for them either.

Now, I’m not questioning the effectiveness of some brands’ consumer-created ads. Converse and MasterCard stand out as companies that have not sacrificed brand consistency, thought leadership, or alignment in their efforts to engage their consumer base in fresh, interactive ways. And before you accuse me of being some old ad agency type pining away for the good ol’ times, let me tell you, I’m not. I’ll be the first to assert that the old advertising model is broken and creative teams need a big wake up call. But that wake up call needs to come from the clients, not consumers, and therein lies the fundamental reason why V-CAMs [Viewer Created Advertising Messages] are a mistake.

Brands are the responsibilities of the companies that produce them. Companies are ultimately responsible for the perceptions of and relationships with consumers that brands develop. Although the consumer now has more information than ever on which to base her brand perceptions, and she is in more control of the brand relationships, it remains the marketer’s role to shape and nurture brand image and equity.

In the blogosphere, consumer-generated content thrives. So even if companies don’t solicit V-CAMs, they’ll still be created. And that’s okay. But actively pursuing consumer-generated advertising as a marketing strategy is a lazy and irresponsible approach to branding. Furthermore, it’s doomed.


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