Posts tagged “storytelling”

New storytelling workshop in partnership with Inzovu

Over the past while I’ve been working with Jason Ulaszek of Inzovu to deliver a storytelling workshop to clients. After a number of successful experiences, we’re making it more widely available. Check out details at the Inzovu site, highlights below.

Storytelling is an essential human skill for any team. It drives connections, influences decisions, and inspires empathy. Discover how powerful storytelling can unleash your team’s potential.

Integrate Storytelling Into Your Team’s Practice

In innovative and creative practices, the ability to tell a compelling story is just as crucial as doing the work itself. While good teams focus on delivering high-quality work, great teams go beyond and wrap the delivery of their work into stories. A team’s ability to tell well-crafted stories is a critical factor in influencing their success and achieving the outcomes they seek.

That’s where our storytelling workshops come in.

Benefit’s You’ll Get
Our storytelling workshops are designed to empower your team by enhancing their storytelling prowess.

Your team members will supercharge their ability to:

  • Share stories of your customer’s experience, help build empathy, and influence decision-making
  • Create a shared understanding for the vision or roadmap of your product or service
  • Engage your audience by demonstrating your understanding of their unmet need or the values and benefits of your product or service
  • Ignite a passion within your organization for what’s possible

This workshop is valuable for a range of roles and functions within growing product and service organizations including User Experience (UX) Design, Product Management, Marketing, and Innovation teams.



What To Expect
Depending on the format and your organization’s goals, you’ll:

  • Practice, receive feedback, and improve your storytelling skills
  • Prototype and iterate a story in a creative and collaborative environment
  • Understand how to apply storytelling to organizational and team challenges (e.g., build a compelling narrative about user research insights, or explain a team’s function to the rest of the company)
    Advocate for storytelling as a force for cultural change
  • Be able to choose between different storytelling formats that best suit the material, audience, and your own strengths

And, we’ll have fun together while learning a crucial skill.


Formats To Suit Every Need
No matter your industry or your type of team, our workshops are designed to enhance storytelling skills–whether that’s a series of short sessions, an in-person all-day workshop, or a multi-day activity.

  • Virtual: A series of short sessions across three weeks, with individual and group assignments between virtual meetings. For virtual workshops, we typically meet once a week.
  • In-person, one-day session: A one-day, in-person workshop where we will group participants throughout the day, explore storytelling formats together, and deliver a story at the end of the day.
  • Custom story building: A custom workshop for your specific scenario that builds off our storytelling basics. Custom story building could be a one-day event or a multi-day activity depending on your needs.

My 2017 UX Research “tips”

The LA User Experience meetup group asked me for three tips (more like thoughts than tips, I think) for 2017. You can see all the collected tips here.

  1. Research is everywhere. I continue to marvel at the growth of research. Back in the day, people would write to ask me if they knew of any research openings; now they write to ask me if I know of anyone who they could hire for their research position. We shouldn’t get cocky, as demand for research can lead to commodification, degrading research to a tactical, evaluative tool rather than the strategic powerhouse it is.
  2. Research is necessary but not sufficient for innovation. It’s just one of many parts in making business decisions. Research identifies unmet needs but design, technology, service, etc. all figure out how to address those needs. Research assesses solutions but only in certain contexts. Some things can’t be fully evaluated until after they exist (consider the invention of the Post-It, for example). This is an innovation problem, not a research problem.
  3. Harness storytelling for teaching and learning. Stories take us through a process of an experience, from the beginning, to the middle, through to the end. Crucially for learners, they can highlight mistakes and failures as much as successes. And stories can tell it like it is, providing a level of authenticity that more traditionally presented instructional material can’t convey. And finally, we respond emotionally to stories: drama, suspense, pathos, humor all facilitate engagement and end up sticking around in our memory
  4. .

This American Life on selling your idea

Alex Blumberg has a podcast about his journey to start a podcast-related business. A recent episode of This American Life included an excerpt from this podcast (called StartUp), in which Blumberg is half-heartedly pitching his idea to investor Chris Sacca.

They talk for a while, and Alex is having difficulty in explaining his idea and what he’s asking for.

Alex Blumberg: So it’ll take a million and a half dollars, I think. And–
Chris Sacca: Take out the “I think.”
AB: Yeah. It’ll take a million and a half– I’m looking for a million and a half to $2 million in seed-stage funding.
CS: No, no, no, no, no.
AB: Yeah.
CS: You were looking for a very specific amount of money.
AB: I’m looking for– [LAUGHS NERVOUSLY]

Finally, Chris decides he’s just going to show Alex how to pitch his idea and he very masterfully riffs a confident and coherent bit of persuasion. It’s certainly worth listening to, but here’s the excerpt from the transcript.

Hey, look, can I get two minutes from you? So here’s the thing. You probably know me, producer of This American Life, been doing it for 15 years. You know it’s the most successful radio show, top of the podcasts in iTunes, et cetera.

So here’s the thing. I realize there’s a hunger for this kind of content out there and there’s none of this [BLEEP]. It’s just a bunch of jerk [BLEEP] podcasts. Nothing’s out there.

Advertisers are dying for it. Users are dying for it. And if you look at the macro environment, we’re seeing more and more podcast integrations into cars. People want this content. It’s a whole new button in the latest version of iOS.

So here’s the thing. Nobody else can make this [BLEEP]. I know how to make it better than anybody else in the world. And so I’ve already identified a few key areas where I know there’s hunger for the podcast. We’ve got the subject matter. We’re going to launch this [BLEEP]. I know there’s advertisers who want to get involved with it.

But here’s the unfair advantage I have. Because of what I’ve done in my past careers with This American Life and with Planet Money, people are actually willing to just straight-up pay for this stuff. And I’m not just talking about traditional subscriptions. I’m talking– we did this T-shirt experiment at Planet Money where we got $600,000 coming in, where people actually gave us money to buy a t-shirt with our logo on it as part of the content. It was integrated directly. And I know we can replicate that across these other platforms.

So here’s what we’re doing. We’re putting together a million and a half dollars. That’s going to buy us three, four guys who are going to launch these three podcasts in the next 12 months. We think very easily we could get to 300,000, 400,000 net subscribers across the whole thing.

With CPMs where they are in this market right now, I know on advertising alone, we could get to break even. But as we do more of this integration, we get people texting in to donate to this stuff, buying some of this product, doing some of these integrated episodes, I know that we’re going to have on our hands here something that will ultimately scale to be a network of 12, 15 podcasts. The audience is there. They want it. Nobody else can do it like we can. Are you in?

It’s so painful to hear Alex stumble and when Chris takes over, I felt a sense of relief and a certain excitement, to hear an idea presented in a way that was designed to engage and persuade. This is a valuable skill in many aspects of professional life, especially when we’re in the business of sharing ideas. The superlative example in this podcast is quite inspiring.

The relevant section starts at 19:21 in the embedded widget below.

Stories fuel listening

StoryCorps vehicle
StoryCorps is “an independent nonprofit whose mission is to provide people of all backgrounds and beliefs with the opportunity to record, share, and preserve the stories of our lives.” And they’ve just turned 10. Founder Dave Isay reflects

It was about a year into this thing when I began to, I think, fully understand the power of this very, very simple idea and decided to devote the rest of my life to building it into something that I hope eventually in this country moves the needle on getting people to listen to one another.

Yes, that’s right, an organization that is nominally about getting people to tell stories is really seeking to improve listening. Storytelling has that power; it leads to listening. The fuel for listening isn’t silence, it’s stories.

War Stories, Live!

war2

This past Monday was the Interviewing Users book launch party. It was a fantastic good time. The room was filled beyond capacity with people happily diving into yummy beer, wine, snacks and desserts. We gave away 20 free copies of the book, and had the first-ever live War Stories.

It was fascinating to see how these stories, originally written for the web, changed when told aloud to an engaged crowd. Each storyteller seemed somewhat surprised that their stories produced laughter, with several folks beginning by disclaiming “I’m not going to be funny” only to produce that reaction from the group. Real human stories that involve screwups, frustration, surprise and conflict can be funny even if it’s not something we wish on anyone else. There’s a humor of recognition and also the humor that comes from the way a story is told. And they all did a great job at telling their stories, not a skill to be taken for granted. I was so impressed!

Our storytellers:

  • Kelly Braun, Senior Director, User Insights and Analytics at Walmart.com who told Pictures are language independent, about shooting fieldwork video and inadvertently getting the money shot.
  • Diane Loviglio, CEO & Co-Founder at Share Some Style told Interrupted Interview, a reminder that participants are part of larger systems that we don’t have insight into when we’re recruiting them.
  • Consumer insights professional Carla Borsoi told A dirty diaper sitting in the mud, where she encountered the outlier that illustrates a greater truth.
  • Tom Williams, Principal of Point Forward dispensed with his original story (Go With the Flow) and instead told a (richly detailed) story about an interview we did together in 1998!

Also in attendance were War Stories contributors Jon Innes (Beware of Trap Doors), Rachel Wong (Subject Matter May Be Inappropriate) and Vanessa Pfafflin (DDoSed in Vegas).

See also Susan Dray’s take on what the body of War Stories has revealed for her.

war1

photos courtesy of Tom Williams/Kate Edgar

ChittahChattah Quickies

I gave a talk recently where I advocated for the importance of being aware of pop culture; this led to an interesting conversation (where not all parties agreed with my proposal). This set of quickies is dedicated to pop-culture-specific examples of note.

‘Les Misérables’ and Irony [NYT] – While I haven’t seen (and don’t plan to see) this movie (the stage show was enough for a lifetime), this analysis of the film’s cultural performance (and why that may explain it’s appeal to some) is pretty wonderful.

The key to what is intended by these technical choices was provided for me by Hooper himself when he remarked in an interview (also printed in USA Today) that while “we live in a postmodern age where a certain amount of irony is expected, [t]his film is made without irony.” Irony is a stance of distance that pays a compliment to both its producer and consumer. The ironist knows what other, more na?Øve, observers do not: that surfaces are deceptive, that the real story is not what presents itself, that conventional pieties are sentimental fictions.

The artist who deploys irony tests the sophistication of his audience and divides it into two parts, those in the know and those who live in a fool’s paradise. Irony creates a privileged vantage point from which you can frame and stand aloof from a world you are too savvy to take at face value. Irony is the essence of the critical attitude, of the observer’s cool gaze; every reviewer who is not just a bourgeois cheerleader (and no reviewer will admit to being that) is an ironist.

“Les Misérables” defeats irony by not allowing the distance it requires. If you’re looking right down the throats of the characters, there is no space between them and you; their perspective is your perspective; their emotions are your emotions; you can’t frame what you are literally inside of. Moreover, the effect – and it is an effect even if its intention is to trade effect for immediacy – is enhanced by the fact that the faces you are pushed up against fill the screen; there is no dimension to the side of them or behind them; it is all very big and very flat, without depth. The camera almost never pulls back, and when it does so, it is only for an instant.

Netflix to Deliver All 13 Episodes of ‘House of Cards’ on One Day [NYT] – I’m intrigued by how technology affords shifts in media consumption and then how those shifts inform the content of the media itself.

Netflix will release a drama expressly designed to be consumed in one sitting: “House of Cards,” a political thriller starring Kevin Spacey and Robin Wright. Rather than introducing one episode a week, as distributors have done since the days of black-and-white TVs, all 13 episodes will be streamed at the same time. “Our goal is to shut down a portion of America for a whole day,” the producer Beau Willimon said with a laugh. “House of Cards,” which is the first show made specifically for Netflix, dispenses with some of the traditions that are so common on network TV, like flashbacks. There is less reason to remind viewers what happened in previous episodes, the producers say, because so many viewers will have just seen it. And if they don’t remember, Google is just a click away. The show “assumes you know what’s happening all the time, whereas television has to assume that a big chunk of the audience is always just tuning in,” said Ted Sarandos, Netflix’s chief content officer.

Muzak, Background Music to Life, to Lose Its Name [NYT] – Do we mourn when a derided brand goes away? The awful experiences that brand promised us – and perhaps much much worse – still seem to be on offer. I will shed no tear.

The Muzak name – long part of the American vernacular, if sometimes as the butt of jokes – will be retired this week as part of a reorganization by its owner, Mood Media. The company is consolidating its services under a single brand, Mood, thus eliminating the Muzak name…”We have a team of music gurus, visual specialists, sound and scent-tech experts,” Mr. Abony said. “We develop compelling, consistent experiences that connect our clients with their customers. The new brand signifies the integration of the company.”

ChittahChattah Quickies

Meet Google’s search anthropologist [SF Chron] – While the article still has a bit of the wow-technology-companies-use-social-science-to-watch-people-use-stuff wide-eyedness we see in every popular press piece, I was intrigued by the nice exploration of the gulf between what some people reveal they need and what design changes make it into the product. It’s not a one-to-one match and the article speaks to that reasonably well.

Google has hundreds of millions of users, each with different needs, working styles and levels of search competence. Every change for one subset – like those who occasionally use advanced search – comes at a cost for others – like the vast majority of people who never use it and don’t want it cluttering up the main page. Striking the right balance for the greater good requires listening to the data – and, of course, to the users themselves. “That particular interview didn’t finish off the painting,” Russell said. “But every interview helps fill in a little bit more of the canvas.”

Why Storytellers Lie [The Atlantic] – “Lie” is a perfect headline-grabbing word and it probably pays to read the piece with a less judgmental take on what people tell us. There are many situations that are lies but in research it’s our job to seek a number of possible truths and understand why what we hear may not always be the same as what we identify as true.

Sinister as that may sound, therapy likely helps many of us feel better at least in part because it encourages us to become less truthful autobiographers. As studies have shown, depressives tend to have more realistic-and less inflated-perceptions of their importance, abilities, and power in the world than others. So those of us who benefit from therapy may like it in large part because it helps us to do what others can do more naturally: to see ourselves as heroes; to write (and re-write) the stories of our lives in ways that cast us in the best possible light; to believe that we have grown from helpless orphans or outcasts to warriors in control of our fate…We should remember how much we all have a tendency to fictionalize, whether we realize it or not. We like stories because, as Gotschall puts it, we are “addicted to meaning”-and meaning is not always the same as the truth.

Clickers Offer Instant Interactions in More Venues [NYT] – This continues to be an almost-trend; the desire/opportunity/ability to “like” stuff IRL (“in real life”) the way we do on Facebook (see a previous example here).

The delighted shouts from middle-schoolers and seniors alike suggest that neither group is accustomed to having its opinions solicited. But with a clicker, “suddenly their voices are important,” said Professor James Katz, the director of the Center for Mobile Communication Studies at Rutgers. “If people feel their opinions really count, they’ll be happy and likely to give more opinions.” The dynamic of social comparison – understanding where you stand relative to your tribe – is also a draw. Clicker software satisfies that curiosity by immediately displaying a bar graph of responses in the room. “This is a new form of transparency for crowd psychology,” he said. He added some cautions about using clickers, also called audience response systems. In a society in which checking the crowd’s opinion becomes the norm, Professor Katz said, taking risks or relying on one’s instincts may be devalued. “Those who want to strike out in new directions and challenge the sentiments of a crowd, like artists and writers, have an additional burden with this technology because they can know that no one takes comfort in their vision,” he said. “There goes the Great American Novel.”

The Wizard of Oz Focus Group – Footage from an early focus group for The Wizard of Oz. ‘Nuff said.

Embedding disabled. Drat! Just click on the link above, then.

What Makes People Share Information? [Mozilla UX] – The Mozilla UX team is doing a nice job at sharing their inquiries, their methods, their artifacts and their thinking behind all of ’em.

We’re starting another research study this week. We’re interviewing 8 users in their homes, for 90 minutes each, to understand how people define their online life. It’s purposely broad as we’re trying to learn more about how people discover and organize websites from both online and offline sources. It wouldn’t be a successful interview without some artifacts to help us collect this data, so we came up with a two fun activities – the timeline and “me in the middle”. At the beginning we’ll start with a simple timeline and have the participants walk us through their yesterday – what they did, where they where and we’ll prompt for what tools and devices they used – but that is just a way to get all the raw data on paper quickly. What we are really after is their stories.

This Week @ Portigal

We are traveling this week and finding time for…

  • Storytelling – We are headed to sunny San Diego this week to deliver the results of a recent project. Though the prototypes were super sci-fi, the results are pretty down to earth.
  • Storymaking – We have converged upon the key insights and narrative for another project and are now weaving that story into a presentation and video.
  • Ideating – We are talking with friends at two different organizations (one hyper local and one far-flung) about innovation collaborations.
  • Retreating – Taking time to huddle at a hip SF coffeehouse to review, revision and recommit to our 2012 goals.
  • Consuming Cow Palace, Christo, and Duarte’s Ollalieberry Pie

This Week @ Portigal

You can tell just how busy things are by the dearth of non-This Week postings here.

  • We’ve synthesized, organized, and otherwise pummeled our data into a story. Now comes telling that story!
  • For one client, we’re creating the final presentation, honing ideas, getting feedback, finessing the wording.
  • With another client, we’re nailing down the core of the story and thinking ahead to editing video.
  • I’ll be sharing some stories and pictures from a wonderful trip to Austin.
  • What we’re consuming: Waco Brothers, Cosentino Winery Cigarzin.

ChittahChattah Quickies

  • [from steve_portigal] Marvel faces mighty foe: publishing world uncertainty [New York Times] – ['Prototyping with comics' usually refers to a UX method on smaller scale, but as Marvel grapples with its own massive scope in both comics and film, they have natively derived an analogous method, or at least mindset] Though Marvel’s publishing side does not directly control the content of Marvel films, Kevin Feige, the president of production at Marvel Studios, said the storytelling in the comics had a strong influence on the movies “because it’s a hell of a lot less expensive to take a chance in a comic than it is take a chance in a movie.” Repeating a phrase he said he had heard from Quesada, he added, “It’s the cheapest R&D there is, but the best R&D there is.”

ChittahChattah Quickies

  • [from julienorvaisas] Revealing the Man Behind @MayorEmanuel [Technology – The Atlantic] – [Professor/former punk zine publisher comes clean as author of Rahm Emanuel's apparently epic fake Twitter feed. Atlantic makes a case that it represents a new kind of fiction.] @MayorEmanuel is a new genre that is native to Twitter. When you try to turn his adventures into traditional short stories or poems, they lose the crucial element of time. The episode where the mayor gets stuck in the sewer pipes of City Hall just does not work when the 15 tweets aren't spaced out over 7 hours. It's all over too fast to be satisfying. There's no suspense. This is also a piece of fiction that could interact with reality in real-time. So, when right-wing Michelle Malkin lauded @MayorEmanuel, he could tell her to eff-off. The character could be right there with you when the Bears lost, when snow blew in or as Rahm visited Google. He created fiction both out of what was happening and out of what you, yourself, were living. And he did it for five months. It was serialization in a sense, but alive.

ChittahChattah Quickies

  • [from steve_portigal] A History of the Future in 100 Objects by Adrian Hon [Kickstarter] – [I'm in! Who else will throw some cash at this kickstarter project, crowdsourced funding for some exciting research and writing?] Let's imagine it's 2100…What are the 100 objects that future historians will use to sum up our century? 'Smart drugs' that change the way we think? A fragment from suitcase nuke detonated in Shanghai? A wedding ring between a human and an AI? The world's most expensive glass of water, returned from a private mission to an asteroid? I want to write a weblog that will explore all of these ideas, with 100 posts for 100 objects. Along the way I'll produce a newspaper and a podcast, and when it's finished, I'll publish it as a book. But it's not just going to be about technology – I'm going to focus on the deeply human effects of our fascinating future, from religion to advertising to wars. I want to tell the story of individuals, families, countries, and the human race, as we venture from 2011 to 2100.

ChittahChattah Quickies

  • [from julienorvaisas] Need More Calm? [Do Nothing for 2 Minutes] – [If you do give up PowerPoint this week, you may find yourself with a little time on your hands. In that case, consider spending two minutes at donothingfor2minutes.com. It seems to be as much about taunting you for your inability to leave your mouse and keyboard alone for two minutes as it is about encouraging relaxation and meditation. If you achieve the modest goal they set forth you are met with some marketing. If you don't you are told that you FAIL.] Need more calm? We're thinking about additional tools we could create to aid relaxation. If you'd like to know if we launch something, pop in your email below.
  • [from julienorvaisas] Say No to PowerPoint Week [Fast Company] – [Though PowerPoint certainly can be a powerful communication tool, are we turning to it too often out of collective habit? It is the expected medium; we deliver it. But do we really need the same tool for every objective? Storytelling, sales, reporting… it's rare that PowerPoint is questioned as the go-to move for any of the above on projects, for business meetings or at conferences. Edward Tufte has been on this for years of course: http://www.edwardtufte.com/tufte/powerpoint] Suffering from PowerPoint fatigue? You're not alone. Tech conferences, including Demo and Finovate, have banned boring slide shows in favor of short, fast-paced product demos.

ChittahChattah Quickies

  • [from steve_portigal] The future of books is a real page-turner [Sydney Morning Herald] – [With so much prognostication going on, this government effort to foster a conversation about the future of books is refreshing] When in electronic form, storytelling may benefit in ways that no one can yet articulate. This is one reason why the Book Industry Strategy Group, established last year by Kim Carr, the Minister for Innovation, Industry, Science and Research, is seeking public submissions about the future of the industry. It is seeking ideas from writers, educators, librarians, publishers, retailers and – most importantly – readers about how to enhance the Australian publishing industry as an important sector of our economy, society and culture. Will the "deregulation" of the publishing industry, where anyone can self-publish, result in more stories of highly variable quality? Of course it will – just as the printing press did. But it may lead to some new and innovative ways of storytelling, ways that engage the reader in different or deeper ways. [Thanks, Wyatt!!]

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