Posts tagged “product”

Food Preparation Customs

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Taipei 101

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Fresh juice

At the market in the basement of Taipei 101, I ordered a fresh juice from a juice stand. The young man who was making the juice rapidly measured and assembled the ingredients in a blender. As he was blending the fruit, he began to pour in honey. After a moment, he grabbed a long spoon, stuck it in what was becoming my drink, tasted and took a taste. Then with one hand he threw the spoon in the sink and with the other he added more honey.

Fruit, of course, is inconsistent. If you want to prepare food to a certain sweetness (or other taste attribute), and the ingredients aren’t exactly the same, how else can you do it without tasting?

In the west, at least, fast food is typically based on sourcing consistent ingredients and building a trainable process so the staff don’t have to use subjective judgments like taste in order to prepare a good product. As well, we don’t expect that people preparing our food would be eating it. In this case, the spoon was clean and was disposed of right away, so there was no chance of contamination, but the whole concept that this person consumed something and then gave me the rest was just so unfamiliar.

Yet another standard that I hadn’t even questioned until I saw it play out differently in Taipei.

Passing the buckskin

Lululemon got into trouble last month for selling clothing made from a seaweed-based fabric that supposedly had many unique properties. But independent tests revealed that the material was just cotton, and performed like cotton.

Mr. Wilson added that the company probably did not have enough money to test the material back when it started using it 18 months ago. When asked about Lululemon’s product tags and the claims about vitamins and minerals, he said, “That’s coming from the manufacturer. If you feel the fabric, it feels a lot different.”

And it gets even more laughable in the followup story

When told earlier this week about the Times’s test, Dennis Wilson, the founder, chairman and chief product designer, said: “If you actually put it on and wear it, it is different from cotton. That’s my only test of it.”

Foreign Grocery Sp@m

Hot on the heels of my Foreign Grocery Museum article in Ambidextrous Magazine, I received a piece of spam informing me of the availability of Poppins cereals in Kuwait.

I really like their enthusiastic descriptions of the benefits provided: true value for the money, great morning start, all the energy it needs, essential for the growth of children, etc.

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And if we needed further proof that they were watching this blog, the email asked me to take a survey about Poppins. We [heart] surveys!

Do you recall?

Some recent product recalls

Wild Planet Toys Inc. of San Francisco is recalling 273,000 Jet Streamers Water Blasters pool toys. When partially filled with water, the pool toy can stand upright on the pool floor with the rigid narrow end pointed upward, posing an impalement risk.

— LeapFrog Enterprises Inc. of Emeryville is recalling 186,000 Playground Activity Centers. A child’s arm can become caught in the activity center’s plastic tube.

— Olympus Imaging America Inc. of Center Valley, Pa., is recalling 1.2 million Olympus 35mm film cameras. A defect with the flash circuit in the cameras can cause it to smoke and overheat when the camera is turned on, posing a burn hazard.

— Syratech Corp. of East Boston, Mass., is recalling 10,000 frog, fish and duck lawn sprinklers. The plastic body of the lawn sprinkler can crack when placed under intense water pressure, and pieces of it can break off and be projected 5 to 10 feet in the air.

— Pier 1 Imports (U.S.) Inc. of Fort Worth, Texas, is recalling 4,300 Ming television stands. If a person leans on the stand’s drawer when open, the unit can tilt forward and cause a television on top to slide off, posing a risk of injury or death.

— Ballard Designs Inc. of Atlanta is recalling 775 candles and candle sets. The packaging or holder can ignite, posing a fire hazard.

— Agio International Co. Ltd. of Hong Kong is recalling 33,800 Garden Treasures steel dome fireplaces. Touch-up paint used on the fireplace’s exterior can ignite during use, posing a fire hazard.

— True Religion of Los Angeles is recalling 150 hooded fleece jackets. A drawstring is threaded through the hood, posing a strangulation hazard to children.

— Onward Manufacturing of Waterloo, Ontario, Mi-T-M Corp. of Peosta, Iowa, and Deere & Co. of Moline, Ill. are recalling 3,100 John Deere gas barbecue grills. Operating the grill in windy conditions can blow the flame under the control panel, causing the grill to overheat or cause flashbacks. Flames could damage the hose that supplies gas to the burner, causing an uncontrolled flame. Also, the grill’s control knobs could overheat, resulting in burns to hands.

— Deere & Co. of Moline, Ill., is recalling 16,000 John Deere X300 Select Series lawn tractors. A problem in the manufacturing process could cause damage to the circuit in the interlock module. If the module fails, the mower blades will be able to run with no operator on the tractor seat.

— Kindermusik International Inc. of Greensboro, N.C., is recalling 10,000 cage bells. If the bell inside the instrument is damaged during manufacturing, the bell can be pulled out of the instrument, posing a choking hazard.

— Triangle Tube/Phase III of Blackwood, N.J., is recalling 3,000 water heaters. The burner plate and flue hood seal on the water heaters can fail due to an improper seal, causing a leak of flue gases and deadly carbon monoxide.

— Gotham Architectural Lighting, a division of Acuity Lighting Group Inc. of Conyers, Ga., is recalling 4,700 lighting fixtures. The reflector/trim pieces may not be properly attached to each other. The lower portion of the reflector/trim assembly could detach and fall from the ceiling, striking people below.

Of course, being injured by a product you’ve purchased is not funny, but something about the tone of the descriptions is funny (if you find police blotter sections of local papers funny, then you’ll know what I mean here) in a Simpsonsesque fashion (or the famous German Forklift Safety Video).

And in blogosphere synchronicity, Niti’s last story in this post is a slightly more sober take on a product recall.

Forever in Blue Jeans

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An interesting piece about Levi’s historian and archivist also mentions that

The Society of American Archivists maintains a directory of 300 to 500 companies with archives. Elizabeth Adkins, director of Ford Motor Co.’s archives and president-elect of the Society of American Archivists, said that some will establish an in-house collection for legal reasons, as well as for public relations and marketing purposes. Others will do it to track the progress of their business over time.

“It helps them to know what’s been tried before, what the brand’s historic strengths are and how to build on it,” Adkins said.

A little Econ 101

The New York Times takes a quick look at how companies manage pricing of equivalent goods and services, and how people perceive value.

Although some people care a great deal about cutting-edge hardware and software, others would happily settle for simpler machines if that meant lower prices. Offering discounts to buyers of traditional white machines enables Apple to expand its market. And this reduces its cost per unit sold, freeing resources to develop even more sophisticated machines.

Research->design->launch!

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A product I worked on a few years ago has launched! I worked with IDEO on what became the Avaya one-X Deskphone. I helped out a team of designers in doing some upfront research on how knowledge workers were using their various communication platforms (email, phone, cell phone, IM, and beyond). (Of course IDEO has tons of people that do this stuff, but they were all busy doing other projects at the time). They designed what seems like a pretty nice form (a significant upgrade from their previous phones) and a smart interface, at least from the demo on Avaya’s site.

It’s always cool when some work hits the market!

Everybody’s stalking:

Accidental entrepreneur David Weekly sets a new record for startup failure – Valleywag

Well, I learned a little bit about viral marketing. I also learned that big companies sometimes don’t like small companies innovating using them as a platform.

As part of some programming contest, some smart dude launches a site that monitors MySpace accounts and sees when someone’s relationship status changes to or from single. There are other sites that do something similar. Site is launched, reviewed, and then MySpace lawyers send a letter.

I just thought the quote was interesting, as it’s fascinating to watch the ecosystem (ahem) of products and services emerge around big successes. eBay takes off, and suddenly you’ve got sites to handle posting photos, other sites to handle creating an eBay store, and then even meatspace facilities that will take your item, hold it, post about it, sell it, and ship it off. The iPod has launched more white plastic crap than we can truly conceive of. And here’s an example where it didn’t work, or at least this guy’s example didn’t work. It raises the question, though, where are the MySpace accessories?

Cottonelle dumps



Spotted on BoingBoing is this special toilet paper just for kids. It’s printed with a puppy paw path that spans five sheets (and then begins again). It’s portion control for toilet paper, presumably there is a need to have kids learn how much to use? I’m a bit confused as to the actual need, and how this solves it. Wouldn’t the amount needed depend on what is being wiped? And who is being wiped?

I’d guess you’d want to teach kids to wipe until they are done – to pay attention to the bodily and other cues (visual?) to ensure that the hygiene need has been handled. Making it such an inflexible system doesn’t teach anyone anything!

And if you use a different amount than five sheets, ever, then the system breaks until you sync up back to sheet zero with the happy puppy. A training system that is intolerant of (highly likely) user error is not a good training system.

You must always use five and only five sheets. Regardless of what’s going on with your po-po! Cottonelle has forgotten that they work for us, not the other way around.

And their site includes this lovely FAQ (which is such as misnomer, since these are not likely to be frequently-asked-questions, but rather info they wish to convey) that suggests some product problems besides the obvious usability failures.


Why is my toilet paper printed on the inside? How do I fix this?

The good news is that this is an easy fix. The toilet paper isn’t actually printed on the inside. What’s happened is that the two plies have become separated, and the inside ply is wrapped around the outside of your roll (you’ll probably also notice that the perforations on the two plies don’t line up). To fix, first make sure your toilet paper is positioned so that it unrolls from the spindle with the sheets coming over the top. Next, steady the roll so it does not move in the spindle. Take the top ply (make sure you are only handling one ply) and unwrap it behind the roll. The print should now appear on the outside, as intended, and the bottom ply should now be longer that the top ply. Tear off the excess bottom plies (approximately 3) and you are ready to go.

and When I tear the toilet paper, the perforations on the two plies do not line up? How do I fix this? which offers the identical answer.

Now we’re taking on toilet paper maintenance tasks? Who the hell wants to fix their toilet paper? This is way too much work and this company hasn’t a clue about addressing real people’s needs.

Design2.0 – Discussions on Design Strategy and Innovation

Just announced! I will be one of the panelists at Design2.0 – San Francisco.

The theme of the event is Products and their Ecosystems: Understanding the power of context in product innovation

Moderated by Jesse Scanlon of BusinessWeek
and in addition to myself, the speakers are:
Diego Rodriguez – IDEO, MetaCool
Peter Rojas – Engadget
Robyn Waters – RW Trend

I’m really looking forward to the event.

Blak is blak

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via Reuters

Coca-Cola will launch a coffee-infused soft drink called Coca-Cola Blak in various markets around the world in 2006.

The new drink, a combination of Coca-Cola Classic and coffee extracts, will be first launched in France in January before being rolled out in the United States and other markets during 2006.

A Coke spokesperson said Coca-Cola Blak will be a mid-calorie drink, similar to Coca-Cola C2, which was launched in April 2004 and contains half the sugar, calories and carbohydrates of regular colas. The formula for the new beverage is expected to vary based on local tastes.

Analysts have said one of the keys to the company’s future is capturing more consumers who have moved away from sugary soft drinks to diet versions, or to healthier low- or no-calorie beverages.

I’m very cynical. Buy this as soon as you can find it, because it’ll become a collector’s item very quickly. Seems like Coke “innovates” new products a little too quickly, but can’t make them stick. Trying to extend the Coke brand seems like a force play that doesn’t have anything real behind it. It is COKE! You must LOVE it! You must DRINK it! Bleccgh.

New DVD Player

Well, I took the leap today and ordered a DVD player. Yep, I’m Mr. Early-Adopter, eh?

I chose the Panasonic DVD-CV51. It is a 5-disc changer, which means it will replace my CD player in the stack of black boxes currently taking over my living room.

It has all my usual 5 disc CD functions, plus a DVD function. And it’ll play my CD-Rs (of which I have many – but I guess many DVD players won’t play ’em) and it will also play MP3 CDRs – not sure how that will work, but it’s worth a shot.

800.com had a very good deal which I found through MySimon. I learned from doing just a little reading that there are a lot of places that are playing bait and switch with availability, shipping costs, etc. Lots of horrific customer experiences on the web. And I guess a phone call 2 days later to sell you more accessories is standard for the lowest priced places. Although with free shipping and a special discount they were offering, I did better than the “unapproved” places.

I paid less, and I have peace of mind. Isn’t life grand? I can’t wait til it arrives!

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