Posts tagged “photo”

Take It from Consumers: Simpler Is Better

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I’ve got a short article in the latest issue of Photo Reporter (a trade journal for the imaging industry). Check out the PDF here.

These problems should be obvious, yet manufacturers consistently fail to take them into account in their product development efforts. “Ease of use” has become a buzz phrase commonly uttered in consumer electronics circles, but technology manufacturers have a different mindset than their customers. They seem to think people want an endless array of features, and they continue to market products based on that.

We’re finding consumers would trade a lot of the excess functionality built into their digital cameras, cell phones and other devices for a less complicated and ultimately more rewarding user experience. Perhaps now is the time to listen to consumers a little more closely. There’s a significant opportunity for companies to embrace the consumer’s burning desire for simplicity.

Polaroid Reframe

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Sunset, Pacific Grove, CA

Last weekend we went to a wedding (at gorgeous Asilomar, in Pacific Grove). The weekend before we had visited some friends who recently been married, and they showed us their photo album and their Polaroid album, where everyone who attended posed for a Polaroid and inscribed the page in the book where the picture was posted. In fact, some wedding crashers appeared in the book, with (their real?) names signed.

So, weren’t surprised when this wedding featured something similar. But the experience was far from perfect. As we headed from the ceremony into the reception, we waited in a long line – not to greet the happy couple, but for the bottleneck in the process – the picture. You had to complete the task in order to be granted admission to the reception. Indeed, they were not permitting couples or groups to pose together, but singling out each individual person to stand alone (while those behind them watched on) and yelling “smile” at them. Suddenly, the notion of having my picture taken took on privacy/government/civil-liberties overtones. Every single person was being documented; the celebratory feeling was drained away when they insisted upon solo shots. The wedding scenario is highly scripted, even as it evolves, and there are meanings (couplehood, for example) attached to many of the minor rituals; well there are no doubt meanings attached to all of the rituals, whether implicit or explicit. So when creating new rituals, one has to be sensitive to the context. Lining up for individual photos before we can eat evokes an immigration process; posing quickly for a snapshot with a data is celebratory.

Sure, it wasn’t a big deal and didn’t impact the wedding experience greatly, but I was impressed by the power of small details to shift meaning and reframe/reassociate an entire transaction.

Flat Daddy helps

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Life-size cutouts of deployed service members

are given by the Maine National Guard to spouses, children and relatives back home.

The Flat Daddies ride in cars, sit at the dinner table, visit the dentist and even are brought to confession, according to their significant others on the home front.

At the request of relatives, about 200 Flat Daddy and Flat Mommy photos have been enlarged and printed at the state National Guard headquarters in Augusta, Maine. The families cut out the photos, which show the Guard members from the waist up, and glue them to a $2 piece of foam board.

Take that, designers of pillows-that-hug, USB-devices-that-emit-fragrance, robots-that-care-for-elders, simulated-dogs-that-soothe. A low-fi (functionally) but hi-fi (representationally) has dramatic (anecdotal) impact. Should we be chastened, saddened, or charmed?

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