Posts tagged “opt out”

Hertz, Donut*

*Referring to a dumb, fun, and rather apt joke

I tried to opt-out of unwanted marketing email from Hertz. The link in the email took me to this outrageous page.

Go ahead. Try to parse the nested logic and dense legalese. To add insult to injury, I was unable to submit without the ugly red form error admonishment (“You have entered an incorrect option. Please correct and resubmit”) for the whole first set of options. I eventually had to submit it without any of those checked. Will I get more unwanted marketing email? I’ll have to check with my lawyer about that.

Check-out, opt-out, crap-out

You’ll probably need to click on this picture to make it large enough to read it. It’s a detail of the invoice from my recent stay at a Hilton. As usual, they encourage the rapid check-out where you leave the keys in the room, take this document with you, and don’t even bother to stop at the front desk.
In this case, however, they’ve added a “violator” – a gold sticker with a bunch of extra info. Looks like they are planning to send out mail surveys, and it’s opt-out, not opt-in. To opt-out, I’d have to stop by the front desk on my way out, exactly what the Zip-Out Check-Out (R) is designed to avoid.
I did not bother, and I guess maybe I’ll actually complete the survey since that will be my chance to tell them i) how crappy the room was (the desk lamp was broken – I mean badly broken, with the bulb-assembly bent over at 90 degrees, the power plug didn’t work)
ii) how crappy the food was (my chicken wrap was made with chicken that was grilled, then frozen, then thawed to assemble the sandwhich – partially thawed – nothing like chicken icicles in your dinner
iii) how crappy the service was (what kind of business hotel – and this place was in an office park, business accomodation is the only reason is exists – doesn’t offer a breakfast-room-service-hang-tag deal where you can order your breakfast before you go to bed and it’ll arrive at the time you specify)

As far as i) I guess I get some lame points myself for not telling them about it, so the next visitor will have the same discovery. When you arrive at 9:15 pm and you have to eat and get work done, it’s not like you want to be dealing with workers in your work or the frustration of the whole repair/request process. Clearly they don’t check out stuff that is broken that badly and they (ineffectively) rely on the guests to take care of the notification.


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