Posts tagged “japan”

Itadakimasu

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Theresa, my wife, just bought us both these wonderful lunch carriers made by the Japanese company Zojirushi. Besides being a simple, functional, aesthetically pleasing and complete solution to the problem of moving food around, my new lunch carrier gave me a cool cross-cultural experience today as I opened it up for lunch at work for the first time.

Last night, Theresa packed us both food for today. As I pulled the three separate, sealed containers out of the metal tube they sit in, wondering what would be in each one, I felt a deep sense of the shared enterprise that is my home life, and the caring that my containers filled with homemade food represented.

Reflecting back on the time I spent living in Japan, I thought about how this unpacking of a homemade lunch is an experience that many Japanese men (gender roles being what they are in Japan) have every day.

For the first time, I really felt how much that ritual-preparing, packing, unpacking, eating lunch-can express the emotional facet of shared lives.

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Itedakimasu: I will receive.

Making the familiar unfamiliar, or traveling the continuum of appetizing-ness

While in Japan, in a Mitsukoshi food hall, we came across Konopizza, pizza (and desserts!) in a cone.
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It’s not just a Japanese company, and they are aiming for the English speaking market with “the future of pizza, the pizza of the future.” I have seen the future of pizza and its name is Kono? Personally, I hope not. Think about biting into one and managing the mass of bubbling cheese goo. I foresee burning messy gagging.

Here are some variations on the hot dog from Ginza.
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Coney dog, okay. Cheese dog, sure. Bacon potato, I dunno?

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Egg? Zucchini? These are rather elegant reinterpretations of the serviceable wiener, but they read so unappealing and dissonant. I’m all for elegant reinterpretations of fast food but these struck me as very foreign (granted, I was the foreigner, trying to find the symbols of home in another environment).

Stay tuned for our Taiwan snack food experiences.

And one more that I’ve been hanging onto for a very long time. Family Boat appears to be a concept restaurant, with a website intended to appeal to investors and future franchisees. They’ve opened one pilot store in Holland. The concept is all around providing food in “boats.”

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Potatoboats

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Sandwichboats

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Ice boats

Lots of designy stuff on the site as well:
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Anyone ever tried any of these foods? What do you think?

The bear that saluted me

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I thought this advertising bear in Shinjuku was cool, and so stopped to take a picture. The bear saw me and posed with the typical Asian two-fingered V-gesture. After I took the photo, I did my best gaijin attempt at a bow. The bear returned the bow, and then saluted me.

Without a common language (indeed without a common species) we had an interesting opportunity to share our knowledge of each other’s culture in gestures. And although I rarely salute my friends and family, I understood its intent as a gesture-of-Western-origin.

Japan is quite impenetrable to the outsider, and it’s easy to subsist on a parallel layer, free from the possibility or opportunity for everyday interactions. In our two weeks that moat was crossed less than a dozen times (i.e., the couple in a cafe who smiled and waved at me when I peered in the window and inadvertently triggered the sliding door, letting in some very cold air; the couple who saw us eating Taiyaki (cooked sweet batter filled with bean paste in the sahpe of a fish) and explained what it was, what is was called, and compared camera models) and each time was rewarding in its own small way.

But making this connection with a bear, in the land of kawaii, was briefly and intensely magical.

Trend Ecosystem

It’s fascinating how most successful products lead to an ecosystem of supporting products. The Crocs fad has provided the fan-base to support charms, little decorations that attach to the holes on the shoe’s surface and let the wearer further establish their individual identity within the trend of people who have established a unique identity by wearing Crocs in the first place.

Acknowledging that following a trend has a very different meaning in Japan, we bring you the Crocs family, who we saw on a bus in Kyoto, each with their own charms.

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Dad

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Mom

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Son

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Baby

In addition to aftermarket personalization, many trends also generate a safety backlash meme (iPod muggings, anyone?). In Taipei, it’s dangerous to wear Crocs on escalators.
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Manufacturers like Apple are very savvy about creating/controlling their aftermarket, but I wonder about the backlashes. Are PR people planting those stories or doing damage control or not realizing their significance?

Update: Karl Long on the Crocs backlash (safety and others) here

Pi-club, Japanese activity calendars

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We found these interesting calendars (Google translate link) in Japan. They contain different daily activities tied to the room that you’d use them in, including kitchen, bedroom, bathroom (i.e., the room you bathe in), and toilet. I liked that the toilet calendar features a happy individual, presumably using the calendar, sitting on the throne. The calendars offer a small peek into Japanese home life.

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Kawaii Superheroes

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We saw these kawaii decals for sale in Tokyo. According to the in-store display, they are intended for mobile phones and iPods, but could go on anything.

I was amazed to see the familiar and consistent visual brands of Marvel superheroes so dramatically localized, reflecting the Japanese kawaii (“cute”) aesthetic by infantilizing Wolverine, Spiderman, and the Hulk.

Japan’s new education model is India?

Excerpted from this story

Japan is suffering a crisis of confidence about its ability to compete with its emerging Asian rivals, China and India. One result has been a growing craze for Indian education.

Many are looking for lessons from India, seen by many in Japan as the world’s ascendant education superpower.

Bookstores are filled with titles like “Extreme Indian Arithmetic Drills” and “The Unknown Secrets of the Indians.” Newspapers carry reports of Indian children memorizing multiplication tables far beyond nine times nine, the standard in Japan. And the few Indian international schools in Japan are reporting a surge in applications from Japanese families.

At the Little Angels English Academy & International Kindergarten, the textbooks are from India, most of the teachers are South Asian, and classroom posters depict animals out of Indian tales, including dancing elephants in plumed turbans.

Little Angels is in Mikata, a Tokyo suburb. Only 1 of its 45 students is Indian. Most are Japanese.

As with many new things in Japan, the interest in Indian-style education has become a social fad, with everyone suddenly piling on.

Indian education is a frequent topic in public forums, from talk shows to conferences on education. Popular books claim to reveal the Indian secrets for multiplying and dividing multiple-digit numbers.

Interesting to see how “foreign” India may be to the Japanese, such that a mythology emerges. Reminds me of the tantric sex mythology (one of many, no doubt, over the centuries) that the West has built up around India.

Pop Culture Osmosis, Tokyo (part 1)

What sort of stuff is “popular” in another country? How do we, as visitors, experience, catalog or contextuallize pop culture? More posts on this to come.

Being in Japan means constant encounters with kawaii, or cute, characters. Some will be familiar to visitors, whether imported (i.e., Stitch, Snoopy, Miffy, Mickey, Pooh, Pink Panther) or domestic (i.e., Hello Kitty, Totoro, Domo-kun). We were intrigued to come across a new character, then, and wondered who he was.

A display at Tokyu Hands featured this plush toy and a catchy song, in Japanese.
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Then we saw him (with friends) in an arcade window.
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And then we saw a complete window display in Harajuku featuring this (presumed) bug.
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And that gave me something to Google: bug, and mono comme ca (the name of the store). Success! It’s the Bottom Biting Bug (Oshiri Kajiri Mushi).

As my New Year’s Gift to you all, then, here is the video, with subtitles in Japanese and English. This is what started it all, and is an awesome, awesome earworm. Someday soon, very soon, you will awaken with a slight startle, and as the real world comes into grey focus, you’ll grasp at the fading threads of your dream only to realize that it’s been the Bottom Biting Bug song as your internal, nocturnal soundtrack.

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Biting is important business, indeed.

Note: the first of what should be over 1000 images and stories are up on flickr here.

What I Read On My Vacation

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Where Were You by Rob Walker
Walker collects a year’s worth of reactions to various obituaries. While I admire his lo-fi approach to turning a habit into a publication, and acknowledge that he promised very little except “here it is” I mostly found this unsatisfying. Walker is a good storyteller, journalist, writer, etc. He gets his facts in line and then tells us what it means. He (by design) doesn’t do that here. And so you get a lot of “I didn’t really know this…” or “I don’t really care about that” which mostly generates a squawk reaction in me. What?! How could you not know….how could you think that…etc. etc. And that isn’t pleasant. It was a quick experiment as a reader, so no regrets.

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How to Think Like a Great Graphic Designer by Debbie Millman
This is the sort of book I’d imagined writing someday – sitting down with a bunch of folks in a similar field and interviewing them. I ran an impromptu panel discussion at a regional IDSA event in 2004 where I did just that. And I’ve done a few podcasts for Core77 (including one with Debbie Millman). For the most part, this book was fascinating. It’s a powerful demonstration of how crucial rapport is to a good interview. In many cases, Debbie is interviewing people with whom she has a historical relationship, and so that rapport comes from friendship/colleagueship. In other cases, she’s encountering them for the first time in their (in-person or email) interview. I’m not sure, but I think I can tell the difference; certainly the in-person interviews range wider and allow for more following up and clarification, and that’s often where the good stuff comes out.

The subjects are all prominent in the graphic design field (although many of them were names I did not know) and many of the questions are exactly the same; this reveals itself more in the email interviews where the lack of opportunity to follow-up creates a disappointing sameness. By the end of the book, I was pretty bored in the same questions over and over again. I could see cutting out some of the interviews and letting the remaining ones go a little longer.

The book is mostly fascinating, however. Some themes and characteristics emerge: relevance, ego, humility and insecurity, thoughts on creativity and collaboration, and what I found to be the biggest personal a-ha – the relationship of other professional-level endeavors to support the primary one. These folks all identify as designers, but most of them also express themselves as painters or writers, and tell a coherent story as to how that activity is a critical complementary pillar to their design process/identity. Maybe that’s true for many of us; do we talk about it enough or is there a concern that this will dilute our perceived quality in our primary professional identity. Certainly for me, writing and photography feed into the work I do with our clients. I’ve advocated for others to develop these secondary pieces in order to support their main work. Still, it was gratifying to see that emerge strongly and consistently across these thought leaders.

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Rochdale: The Runaway College by David Sharpe
My time at University of Toronto was blocks away from this rather drab senior center; one day I heard from one of my residence pals that said building had once been a den of hippiedom, an out-of-control social experiment. I picked up bits and pieces over the years, but this was my first chance to read an in-depth history of the Rochdale experiment. It’s a perfect artifact of the 60s idealism/naivete giving way to abuse, crime, drugs, financial ruin, and every other form of entropy.

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Cat’s Cradle by Kurt Vonnegut
I know we’re supposed to love Vonnegut for his sadly wry commentary about the nature of man, but this is my third Vonnegut in a short time and I have been left wanting each time.

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Dogs and Demons: Tales from the Dark Side of Japan by Alex Kerr
I just started this book in advance of our trip to Japan in just a couple of weeks!

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Around the World in 57 1/2 Gigs by Dave Bidini
What is it about the Canadian book publishing industry that they can’t afford copy editors? Bidini tells a story about how in the early days of his band (the Rheostatics) they blew off a record exec who got the name of an XTC album wrong. But Bidini makes a couple of errors himself when referring to the titles of popular rock songs (while he’s being dismissive of those songs, even); his publisher should make sure he doesn’t look like a hypocrite! Anyway, it’s another round-the-world book from Bidini. In 2002 he went across the globe to play hockey in strange places, here he’s playing rock-n-roll in strange places. His adventures are great, his writing is improving (editing notwithstanding), and he’s fairly fearless in engaging with strangers across the barriers of culture, politics, alcohol, and hunger.

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Woken Furies by Richard K. Morgan
All the books in this series are complex, mysterious, hardboiled, techy, and filled with action. I love ’em.

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JPod by Douglas Coupland
I’m already on record objecting to this book, since Coupland figures as a character. I finally read the book (rather than criticizing it without having read it) and it was…okay. The parts with Coupland were extremely distracting, taking you out of the narrative to wonder why the author put himself in the book, why the author had the narrator despise Coupland so. Is that clever irony, oh, Coupland wrote the book but he’s using someone else to talk crap about him? It’s really him that’s saying that? See…distracting. Otherwise, it was a satisfactory Coupland romp, without the soul-cutting brilliance that a third of his books reaches. Oh, and J-pod has nothing to do with Japan or iPods. Phew.

Biiru in Tokyo (or Kyoto)?

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Steve in Tokyo, 2000

Although we’re still recovering from Bali and Taipei (more pictures and stories coming soon), we’re headed back to Asia at the end of this month. If any folks out there would like to meet for hot-coffee-in-a-can or biiru in Tokyo (Dec. 25 to Jan 2.) or Kyoto (Jan 2. to Jan. 5), let me know.

Keep Your Hands Off My Power Supply

“Anti-Groping Appli” by games developer Takahashi

was released in late 2005 but has only recently climbed up popularity rankings, reaching No. 7 in this week’s top-10 cell phone applications list.

The application flashes increasingly threatening messages in bold print on the phone’s screen to show to the offender: “Excuse me, did you just grope me?” “Groping is a crime,” and finally, “Shall we head to the police?”

Users press an “Anger” icon in the program to progress to the next threat. A warning chime accompanies the messages.

The application, which can be downloaded for free on Web-enabled phones, is for women who want to scare away perverts with minimum hassle and without attracting attention.

In 2000 I made my first trip to Japan to help our client understand the role of mobile phones (“ketai”) in Japanese culture (in order to discover unmet opportunities for the company with their own customer base). We learned a great deal (both from participation and from observation!) about the indirect manner of communication (for example, the absence of “no”) and heard many stories about how the mobile, through its email capability, had enabled ways to circumvent this. People told us stories of negative feedback from a boss to an employee, or a relationship breakup taking place via the phone, and how that was acceptable.

If it’s culturally difficult to scream “Take your hands off me, you @#$%^$ freak!” on a subway train, then this application makes sense. It seems to acknowledge a need and a culturally-appropriate vector for responding to that need.

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Steve in Tokyo in 2000

Communication Confusion over Confirmation Confusion

Andrew points out that Kyoto and Osaka are near each other and that was probably behind the offers from Expedia that I had complained about. Helpful info that I didn’t have, but unfortunately, it got worse.

A few days later I received email from Expedia

To: Steve Portigal
Subject: Steve, here is your itinerary confirmation for your 01/02/08 Osaka trip
[deletia that makes reference to our Osaka trip multiple times]

Even more concerned than before, I wrote them and received this message

Dear Expedia Customer,
Thank you for contacting us.

We regret that your experience with Expedia.com was not satisfying. Comments such as yours are read by numerous people within Expedia and help shape our policies and practices as we learn and grow.
If you have further questions, feel free to reply to this e-mail or contact Expedia customer services at 1-800-397-3342 and reference case ID 36793797.

In other words, I submitted a complaint and they aren’t going to act on it, unless I submit it AGAIN. Okay, I do that.

The next message is even worse.

Dear Expedia Customer,

Thank you for contacting us.

Kyoto, Kyoto-fu (Change name) Expedia.com itinerary number: 121380781812

If you have further questions, feel free to reply to this e-mail…

No actual communication. Is anyone out there? I try again.

Dear Expedia Customer,

Thank you for your immediate response.

Please accept our apologies for the misunderstanding with your hotel reservation. We regret any inconvenience this may have caused you.

Your itinerary serves as a confirmation of your purchase, and we’ve sent an updated copy of it in a separate e-mail. You can also access your itinerary online at any time. Here’s how:

Again, no one is addressing my key question: why does my Kyoto reservation keep getting referred to as my trip to Osaka? Once more into the breach…

Dear Steve,

Thank you for your reply.

Please accept our apologies in regards to the misunderstanding with your reservation. We regret any inconvenience that may have occurred and would like to assure you that every reservation is important to us.

Your problem may stem from incompatibility between your browser and our system. We have already escalated this technical issue to the appropriate department.

In the interim, your hotel reservation at the Hotel Monterey Kyoto is confirmed while the “OSAKA” tag line have caused you such inconvenience, the printed itinerary of your reservation is still binding and a confirmed reservation for a hotel in Kyoto, Japan and not in Osaka.

So somehow my browser is causing them to send me email messages about a different city? The crucial piece of info (thanks, Andrew), that these are nearby cities, never appeared, and a spurious technical issue was blamed (it’s not a browser issue; perhaps they want to blame the model of car I’m driving for the emails they are sending?) but at least a human being intervened and confirmed that what I thought I bought was indeed what I bought.

Great job, Expedia people! Ridiculously poor support to go with a rather silly system! Let’s hope we don’t have an actual problem at any point.

Confirmation Confusion

We’re sorting out the accommodations for our Dec/Jan trip to Japan, and I noticed this distressing bit of interaction with Expedia.

After booking our hotel in Kyoto, we get an itinerary named (loosely) Kyoto, and details of the hotel (including its name, which has the word Kyoto in it), and just generally good confirmatory feedback.
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Further on down the page comes the upsell.
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Osaka? But we’re not going to Osaka?! This caused a definite brief panic verifying the rest of the information in the itinerary to be sure that Expedia didn’t just put us in some other hotel in some other city.

Tip: if you provide automated upsell information that appears to reflect some contextual understanding of your customer, make sure it’s right, or you will cause them distress and extra work, reducing confidence

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