Posts tagged “hearing”

Listening vs. Hearing

In Fast Company’s Green Guru Gone Wrong there’s a sobering examination of sustainability architect William McDonough and the work that he’s doing. I am sure this type of investigation is highly contentious, especially when icons like McDonough are revealed to be less-than-perfect.

But it’s interesting to note that some the project failures are tied to a dramatic lack of understanding of the current behaviors and future needs of target customers.

Shannon May smelled the rot firsthand. An anthropology PhD student from UC Berkeley who lived in Huangbaiyu for nearly two years, May first met McDonough in 2005, the year the project broke ground. But within several months, it became apparent to May that everything from the village’s overall design to its construction was deeply flawed. The homes were suburban-tract style with garages, despite the fact that only four of the expected 1,400 villagers had cars. The backyards were too small for growing feed corn or raising animals, which the villagers needed to make their living. But most absurd to her eye was the plan to use agricultural waste to fuel the biogas plant to power the village: leftover corncobs and stalks were the winter food supply for the cashmere goats, the area’s leading source of cash. Using them meant the goats would starve.

“I started calling Bill and telling him these things, and he would be very responsive and concerned on the phone,” says May, the blonde seen standing behind McDonough in Friedman’s documentary. “What troubled me was that it was as if he knew nothing about the way these people lived. And he seemed concerned, but then nothing would happen after these phone calls.” May says McDonough visited the village only twice while she lived there “for one or two hours at a time, and only when there was a video camera following him.” The supposedly $3,500 homes were costing nearly $12,000 to build, more than 10 times the villagers’ median income. By 2006, only two families had moved in, and they did so because their previous homes had burned down. Even then, they had to use antiquated heating rigs because the renewable energy systems didn’t work.

And even more interesting is that the failure isn’t about a lack of information about these customers, it’s a failure of process to integrate that information into the project decisions.

“The ultimate tech accessory”

These full page ads for Audéo have been running in magazines for the past few months.

The copy tell us that “hearing is inversely proportional to your life experience.” What an incredible reframe this is! Aging becomes experience, with a real vanity appeal (the more experience you’ve had, the more you are like this rock-n-roll dude, the more you have hearing loss). Hearing aid becomes tech accessory or even better personal communication assistant (both phrases that appear in the ad).

The cliche is that eyeglasses make you look smart; will a hearing aid (or personal audio monitoring system) make you look tough? Sure, if I was a traditional candidate for this product, I’d rather get something cool that reinforces a positive sense of self, but is the manufacturer Phonak going to be able to grow the market by getting new customers into on-board acoustic support?


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