Posts tagged “dismissal”

We really don’t want you as a customer

In 2006 (remember them? I barely do) decided to delete my inventory for sale as a response to level of activity not meeting their standards.

Today I got this email

I haven’t been selling my stuff there for two years, since, well, they got rid of my inventory listings. And now I won’t be buying stuff since they aren’t going to maintain my wishlist? I am amused at the patronizing and punitive tone they’ve taken in writing this email. One wonders what the cost is for them to maintain this data, and what they gain by purging their database of crappy customers like myself.

Of course, there are so many more positive ways they could come up with to encourage my action. What sort of non-monetary incentives could they provide for getting me to add something to my wishlist in the next 24 hours? They’ve got this amazing opportunity to interact with me and make it positive, instead they ridiculously negative about it. Wouldn’t you expect better from eBay?


About Steve