Posts tagged “denial”

ChittahChattah Quickies

  • [from steve_portigal] My Year Without Star Wars [io9] – [Screenwriter/producer reflects on the lessons learned from stepping back from his beloved Star Wars] How many modern blockbusters seem like cargo cult versions of that childhood inspiration? How many times do I have to walk out of a theater thinking "I just paid to see a laundry list of beats that "worked" in Star Wars" before wondering if our collective doorway to archetypal storytelling hasn't become a Trojan Horse? Star Wars may have taught the Hero's Journey to entire generations, but it is our responsibility to use the paradigm and to forge something with its own emotional integrity. All creators imitate, emulate and steal. All maturing artists engage in a dialogue with what came before… but I can't think of a single instance in history when so many of us are so actively engaged in paying homage to a single work of art. Bluntly: we are all cribbing our best moves from the same two-hour movie and it has to stop. There just isn't enough meat on the carcass.

ChittahChattah Quickies

  • [from steve_portigal] University to Students: No Facebook, Twitter for A Week [Technologizer] – [Asking people to stop doing something they often do is also a research technique, ask people to make a change and then reflect on it. This implementation is a bit paternalistic but hopefully very valuable for participants] The provost of Harrisburg University of Science and Technology is taking an unusual step to teach his students a lesson on how social media is impacting their lives: he has banned both Facebook and Twitter on campus for an entire week. Provost Eric Darr doesn’t look like he’s anti-technology, rather he believes that students may take these technologies for granted. “Often, there are behaviors or habits, ways that we use technology that we may ourselves not even be able to articulate because we’re not aware of them,” he told the NPR in an interview. “If someone feels the need to borrow their friend’s phone to go check Facebook, it’ll be interesting to ask the question at the end of the week: Why did you feel the need to do that? What compelled you to do that?”

ChittahChattah Quickies

  • 401(k) syndrome mentioned in NYT – I hadn't heard the term before but this is definitely something we saw in our recent study of people's financial attitudes and beahviors

    “I think we are seeing a little of the ‘401(k) syndrome,’ ” Mr. Steele said, referring to people who are ignoring recent financial statements because they know they will present bad news.

37 Signals responds

37Signals responds to my earlier posting (about their mocking of customer feedback on their blog). I’m resposting it here.

I’m the author of the post at Signal vs. Noise.

We didn’t ridicule/mock our customers with this post nor did we intend to. We used our customers own words. We quoted directly. If you feel that quoting someone directly is equivalent to mocking them…well, we disagree.

This is disingenuous. As one example (and there are millions), go watch The Daily Show – it makes extensive use of direct quotes, but the mocking is quite evident. What is said before and after, and what pieces are chosen are highly editorial decisions that convey a point of view. Don’t you know this?

Fwiw, we don’t think the requests were stupid and we do value customer feedback. We showed theses comments so people can see the different realities that exist for individual customers vs. companies vs. the customer base as a whole.

Why share this info at all? The truth is these sorts of conversations are happening all the time in companies all over. Is it better that they be hidden from the public or is it better to have an open, honest dialogue about them?

Why the forced choice question? There are more than two options. For example, the option you guys chose. That wasn’t an “open, honest dialogue” by any means. Why not invite those individuals to participate, let alone consent, if you want such a dialogue?


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