Posts tagged “complaint”

ChittahChattah Quickies

  • Social science meets computer science at Yahoo [SF Chronicle] – Yahoo Labs has bolstered its ranks of social scientists, adding highly credentialed cognitive psychologists, economists and ethnographers from top universities around the world. At approximately 25 people, it's still the smallest group within the research division, but one of the fastest growing.

    The recruitment effort reflects a growing realization at Yahoo that computer science alone can't answer all the questions of the modern Web business. As the novelty of the Internet gives way, Yahoo and other 21st century media businesses are discovering they must understand what motivates humans to click and stick on certain features, ads and applications – and dismiss others out of hand.

    Yahoo Labs is taking a scientific approach to these questions, leveraging its massive window onto user behavior to set up a series of controlled experiments (identifying information is always masked) and employing classic ethnography techniques like participant observation and interviews.

  • Domino’s "The Pizza Turnaround" [YouTube] – Domino's Pizza uses customer research to spawn product redevelopment, and then uses that process to promote their improved product. Note the negative quotes posted on the walls of their office.

Beta Blocked

Well, Yahoo’s TV page is in beta with its new facelist. Sexy. Content-y.

And useless. I don’t need to have a Rich Media Interaction with the Property and the Brand. I want to see if this episode is a repeat. The old version said very clearly
Original Broadcast Date: xx/xx/xxxx – if that was today’s date, then it was a new episode.

Sometimes they’d put (repeat) if it was a repeat, but the absence of that information doesn’t seem sufficient to verify it’s not a repeat. And reading the plot summary and trying to decide if I’ve seen that one? That’s work.

I know, users like to gripe when things get changed. But did they ask anyone how they use it, first? Or did real estate for big banner ads for the show take precedence over actionable data? I dunno.

Update: even worse…if you click on a show in the grid, say, the 10:00 pm listing for Law and Order, Yahoo shows you the “Law and Order” page, with information about the next episode. But the next one is a 2:00 pm syndicated episode on TNT. It requires much more work to get to the details of the episode I already told them I wanted. Finding the “all upcoming episodes” link and then looking through that to find the 10:00 link, clicking that and finally, the info I am seeking. Ludicrous!

Nailed for fees

This would be funny if it didn’t piss me off so much. I called Wells Fargo and politely asked about that extra charge. They explained that (of course) this was all in the disclosure of terms that I received. Yeah, right. The point is, that you are allowed to go over a certain percentage, the card is set up for “emergency use” – that’s the point. And they charge you for it. I told them that was pretty much the end of me as a customer, that it was ridiculous, and they were unable to remove the charge. In fact, before they would let me hang up, they tried all sorts of verbal pressure tactics to get me to commit to a specific date I would pay the overage so that I didn’t receive another $29 charge. How nice of them.

Have I mentioned that Wells Fargo sucks?


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