Steve interviewed about Best Practices For Interviewing Your Audience


Interviewing Users is now available. Get your copy here!

I spoke about Interviewing Users with Connie Malamed for the eLearning Coach podcast. Listen at the link, or below.


  • The impact that interviewing has on the product and the designer
  • The places in a design/development cycle where user input is needed
  • Skills needed to become good at interviewing users
  • What you’ll need to unlearn
  • The best attitude to have while interviewing
  • How to think about and manage “reticence”
  • Techniques to reinforce learning about the interviewee
  • How to plan for an interview
  • Tips for asking good questions
  • Ways to record interviews


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