QA/validation not so important at United
A screenshot from the My Itineraries page at United. I’m trying to cancel a flight. Their FAQ suggests you can do it from their site, but I had all sorts of trouble on Friday and ended up sending them an email (nicely enabled from that part of the site, with automatic form filling with my ticket number and all that good stuff). It’s 5 days later and they haven’t canceled it or otherwise responded. So now I’m in limbo. Today I went back to check what itineraries they were showing for me. And here’s what I find – button and other interface text is replaced by labels in the code, probably variable names instead of their values.
Neither the bad service nor the poor attention to detail gives me a great feeling about United.