I [hate] Yahoo
Yahoo is the latest incompetent organization for support.
I’m having very frustrating problems with my Yahoo email account – not the free stuff some people have; SBCGlobal/Yahoo is my ISP, I pay for ’em.
I really only use that account for Undercover, the Rolling Stones mailing list I run. The problems became much clearer when list traffic picked up dramatically over the last few days. Email from sbcglobal.net members – myself included – was taking hours to get to the distribution list. I went through a process to “whitelist” under-cover.net with Yahoo, but they rejected us, since it’s a mailing list, not an ISP (or something? I don’t quite understand what the problem was – they want it all to trace back to a unique IP address – ironically I’m having almost the opposte problem with AOL, but that’s a separate post).
Here’s what they told me
Since your emails are not sent from a dedicated IP address used solely for your mailings, we cannot systematically exempt your email from our SpamGuard technology.
Please be aware that Yahoo! Mail users are able to set their own preferences for the manner in which they receive your mailings. If the recipients of your messages want to ensure they receive your emails in their Inbox, you may want to ask them to set up a filter in Yahoo! Mail specifically for your emails, or have them add your email address(es) to their Yahoo! Address Book.
The problem goes back; I actually had problems with all the admin messages the list software generates being tagged as “bulk” by Yahoo and no matter how many times I tagged them as “not spam” they’d still end up as bulk. I finally gave up on their filtering software and had them just deliver all the bulk email to me. I couldn’t override their insistence that it was all bulk. Nothing like having something like that out of your own control.
But anyway now my own messages are ending up in the bulk folder. When I post to my own list, it ends up as bulk, and all the other SBCglobal.net subscribers are finding the same thing.
I put my own address in my Yahoo address book. Which makes no sense, but okay. When I send email from my client software (i.e., I use Eudora, but the same idea as using Outlook) it ends up as Bulk. When I sent it from their web interface, it doesn’t. That seems totally weird.
I responded to the whitelist rejection with this info. Today I got this response.
Subject: Re: Customer Support Request Site Change
Dear SBC Internet Customer,
Our Support Request site has recently changed.
Please submit your question or comment via our new online form available at
Thank you for contacting SBC Yahoo!
Why the heck am I getting email from Ameritech, a company I’ve never done business with? I clicked on their link and am given an opportunity to contact support. And then it asks for my password. I get really nervous – isn’t this a standard phishing technique? I spend a few minutes convincing myself the site is legit, and go through the process of entering all my contact info and then typing up the problem in detail, and I hit submit.
“We’re sorry; there’s been a techincal problem. Please wait a few minutes and try again.”
And when I hit “back” on the browser, all the data I’ve typed in is gone.
This is so incredibly frustrating. Really hair-tearing out stuff. Argh. Yahoo, you sux!
Update: Maybe they did process my response (after that billing@ameritech message telling me they didn’t) because I just received this
Thank you for contacting Yahoo! Customer Care.
We appreciate the information you have provided and are looking into the
delivery issue you reported. Please be assured that we’re continuing to
take steps to make Yahoo! Mail the best email service on the planet.
Thank you again for contacting Yahoo! Customer Care.
Update: Seems that my emails getting flagged as spam may have stopped as of May 16, 3 days after I first posted this? I never heard back about any resolution, but I notice that was the point at which the symptoms ceased. Who knows?