How to Grow and Thrive as A User Researcher

Check out an interview with me in How to Grow and Thrive as A User Researcher on the Adobe blog. An excerpt is below

What are the benefits of sharing career failures and mishaps rather than just successes?

We need to share both! Thinking about the field of user research, it’s important for practitioners to continue our development. Examining what went wrong (or what was different from what we expected) can highlight practices that might have avoided any particular mishap. But user research is so much about people and all their quirks, personalities, strengths, flaws, emotions, and so on — it’s what the work is about! There are inevitably surprises, and failures, and so another way to think about improving our skills is in accepting the lack of control, and even embracing it.

Researchers are often ‘selling’ the benefits of the practice to colleagues and stakeholders, and while I’m probably not going to lead with failure stories, it’s helpful to have a framework for considering them. ‘Failures’ are inevitable and while we work hard to prevent them, they are still coming for us, and reframing them as part of the messy people experience that we’re out there to embrace can help us discuss more realistically with our collaborators. There’s no reason any of us should feel alone with these experiences; as Doorbells, Danger, and Dead Batteries illustrates, they are part of this work.

Some well-known and very successful designers don’t do any user research. What do you think about that approach?

Let’s assume that’s true. It’s foolish to declare that the only way to innovate is through research. Even when we do research, there are many other factors at play that determine success. What does concern me is that approaches championed by ‘well-known and very successful’ individuals won’t succeed for everyone. It’s real swell that Steve Jobs (or substitute your favorite successful innovator) did it this way. But you’re not Steve Jobs!

Special thanks to Oliver Lindberg for the interview!


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