Empathy begets empathy

interviewing-users

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In Chapter 1, I argue that in addition to gaining valuable information through interviewing, the process also builds empathy which in turn increases our overall capacity for empathy.

Marc Maron (describing his journey with the WTF podcast), in this Rolling Stone interview, says the same thing in his own way.

But once I started talking to people, I evolved a capacity I never had before, which was to be an empathetic listener. I still step on people a lot, and I interrupt them with my own bullshit. But I was a better person. I was humbled.

Also0 see yesterday’s Maron example here.

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