Easy as 1-2-3
I got a pamphlet from the EDD the other day, explaining their Telefile service. A joyful anthropomorphized telephone welcomes you from the front of the brochure:
Opening it up once reveals a basic three-step process:
But after opening the next fold, all hell breaks loose (and you need to see it large to get the full impact of chaos):
A site map of the phone interface is pretty much a guarantee of bad design, isn’t it?