I had previously blogged about how a kind soul at AOL saw my frustrations with ending the torrent of antiSpam messages. Today, another kind soul wrote me. They had seen the complaint, they had investigated on their own and thought that things were worked out, but wanted to check back with me.

I’m so pleased when this happens; I imagine for one of these two folks, if not both, handling this problem when I contacted them through official channels fell within the scope of their job, and I don’t understand why it wasn’t solvable that way, but again I must salute the proactive surfers who are contacting people on their own and troubleshooting outside the system.