Learning from the comic, tragic & astonishing moments in user research (transcript)
Last week I did an online chat with UX Mastery about Doorbells, Danger, and Dead Batteries. See one snippet below, but please check out the entire transcript here.
crystal: Do you think that approaching the interview with some small vulnerability of your own allows them to be more vulnerable as well and open up and give more insight? And have you found that added insight to often add value to the research?
steveportigal: our own vulnerability – that’s fascinating and I don’t have a clear take on that. I think a shallow reading says being vulnerable means sharing about ourselves and I am mostly against doing that most of the time for most researchers but it makes me ponder what’s a richer more nuanced sense of what our own vulnerability is, if by being still, present, focused, listening, and not needing to make it about us, we might convey some vulnerability. I think it’s meeting people where they are, accepting them where they are and not putting ourself into it. Which – to your point – feels DAMN risky to a lot of people. Set aside your agenda and listen but do so in a productive effective you’re-on-the-job way, so you are balancing different forces and risks.
I dunno, is that ‘vulnerable?’