Posts tagged “teaching”

Can you engineer empathy (as part of learning to code)?

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From Engineering Empathy [Re/code]

Dev Bootcamp, an intensive nine-week coding program in San Francisco’s South of Market district, offers a unique “Engineering Empathy” curriculum. About 30 students stood in pairs and spoke to their partners simultaneously: You don’t respond to email fast enough. Why are you checking Twitter — nothing important happens there. You’re too old to be here. You’re faking it. You don’t know how to develop. You have no career. You’re the worst pair partner. Your accent makes you hard to understand. You’ll never get a programming job.

When the cacophony finally subsided, many of the would-be programmers were in tears. Some were holding hands. One man sat down and put his head in his hands. “My superego runs on a disappointment platform,” he said to the room.

The culture of tech (male-dominated, sexist, entitled and so on) has become even more visible as of late. Even the parodies of Silicon Valley, such as HBO’s Silicon Valley, face criticism for not being inclusive enough.

So I’m a bit stuck on how to parse this particular example. Of course it’s good that people are given the chance to develop empathy! I’ve been teaching designers about presence and mindfulness (and will be doing so again later this year at UX Australia). Perhaps it’s just how the writer took something earnest and presented it out of context, thereby making it look ridiculous (in other words, like a scene from Silicon Valley).

I suppose things can be both wonderfully beneficial and hilariously ridiculous at the same time (see rock music or romance, for example). I’ve taught a lot of workshops where you if walked in without context you’d wonder what the hell is going on. I feel trepidation (because I can’t tell how whether this is authentic or just a put-on) but I really want to recognize this as a good thing.

This week @ Portigal

It’s a crazy busy week for us, focusing on just a couple of big things

  • Julie and Tamara are in LA with our client team for the rest of the week, interviewing consumers and professionals (we can’t say what type of professionals they are but from what we’ve learned about them in setting up the interviews, they are highly accomplished) – no doubt all the interviews will be utterly fascinating
  • Steve is in Dublin, co-leading a two-day masterclass for the IxDA Student Design Challenge – we’ve got a really great agenda for the class with some special guests – and some really wonderful prizes (thank you generous sponsors!)

ChittahChattah Quickies

  • [from wstarosta] A Retrospective View of 50 Years of Advertising Research) [ARF.org] – The Advertising Research Foundation is celebrating its 75th year of being in the business of marketing research. When asked about some of the industry's advances in the previous 50 years, chairman Gian Fulgoni owes many of them to technology that allows marketers to more effectively communicate their message and measure it's impact. His sentiments and even the industry terminology he uses highlight the fundamental differences between market research and design research.] In the 1980s, for example, the availability of point-of-sale scanner data provided a much-needed solution for Consumer Packaged Goods (CPG) and other industries. For the first time, marketers had the tools needed to quickly and accurately measure the impact of price, promotions and print / TV advertising on brand sales, develop sophisticated market mix models, and link sales lift to various promotional and advertising levers.
  • [from wstarosta] PSFK Asks the Purple List, What are the Limits of Digital? [PSFK] – [The next time you are brainstorming and you come up with an idea to make an analog object, action or experience better by digitizing it, pause and consider this fact that I just learned: Your brain can recognize the time faster on an analog watch than a digital one! More about the trade-offs of going digital here…] There’s another way to approach this question, by venturing to guess that there’s nothing un-digitizable, rather there are deeply human things that will just be conveyed in different forms. For example, our need for feedback as in the above is one representation of a “deeply human thing,” but another interesting manifestation comes up when you start thinking about digital books. There’s a lot of social data encoded into the act of carrying a physical book. If I see you on the metro and you’re carrying a book I’ve read, it makes me want to talk to you. And if I don’t, I’m at least subtly comforted knowing that I’m in the company of someone likeminded.
  • [from julienorvaisas] Plastics News Executive Forum: Human behavior holds clues to design [Plastics News] – [Is it possible to avoid a reference to The Graduate? I'll try. We often see design thinking methodology applied to development efforts of end-products and services, of consumable things. When it's already soup. Here the plastics industry is having a dialogue about inspiring innovation at the "ingredient" level. Interesting question about where the responsibility for innovation lies.] It may be tempting to think of concepts like “design thinking” or “open innovation” like they’re just new business buzzwords. But designers and many OEMs have embraced the ideas for years, and plastics firms would be smart to join the party, experts said at the Plastics News Executive Forum. One molder in attendance pointed out that, in his experience, some OEMs are bad at innovation. “Many of our customers come up … with new designs that are horribly flawed. What’s the fundamental breakdown organizationally, where companies [that] are supposed to do this for a living are really bad at it?” he asked.
  • [from steve_portigal] R2-D2 makers an attraction at WonderCon in S.F. [SFGate] – [The devotion of fans is a constant source of wonder and delight.] A fully functional droid can cost as much as a Toyota Corolla, and takes half a decade or more to complete…R2 builders study the movies frame by frame to mine the tiniest details for their droids. Builders say they get asked two questions all the time: "Can it fly?" and "Does it project a hologram of Princess Leia?" Neither of those visual-effects-enhanced features from the movies is practical or possible because the technology doesn't exist. Builders also get frequent requests to sell their droids, and to perform at parties. That answer is "no," too. The R2 Builders Club operates with the blessing of Lucasfilm, with the understanding that the droids are not produced for sale. There's also a Jedi-like code among the builders, who consider profiting from the droids a trip to the Dark Side.

Portigal Consulting year in review, 2009

It’s been a busy year and as we head into the home stretch, looking forward to 2010 (supposedly the year we make contact), we wanted to take a look back at the past 12 months and call out some of the highlights.

Previously: Our 2008 review

Sign up for “Well, we did all this research- now what?” at Interaction10

I’ll be leading my Well, we did all this research- now what? workshop at Interaction10 in Savannah, GA, in February. (Check out audio and slides from an abbreviated form the workshop here).

If you’re going to sign up before the end of the year, you can use my discount code: IxD10Special and save $50 off the conference registration.

One of the most persistent factors limiting the impact of design research is that research projects often stop with a cataloging findings and implications rather than generating opportunities that directly enable the findings. As designers increasingly become involved in using contextual research to inform their design work, they may find themselves holding onto a trove of raw data but with little awareness of how to turn it into design.

Participants in this workshop (a sell-out at last year’s conference), collaborating in teams, will learn an effective framework for synthesizing raw data (to be gathered before and during the workshop) into insights, and then creatively using those insights to develop a range of business concepts that respond to those insights. While the framework includes a step to identify key filters that will ultimately prioritize across all generated concepts, the emphasis in this workshop will be to think as broadly as possible during ideation, truly strengthening the creative link between “data” and “action.” By the end of the workshop, participants will have developed a range of high-level concepts that respond to a business problem and integrate a fresh, contextual understanding of that problem.

ChittahChattah Quickies

Only a few spots remain for Steve’s interaction ’09 workshop: Well, we did all this research – now what?

My workshop at interaction ’09 (with the chatty title of Well, we did all this research – now what?) is almost sold out. It’s happening very soon, February 5, in Vancouver. I’m really looking forward to the workshop (attendees are already off doing their pre-conference homework assignment) and the conference and being in Vancouver as well.

Many designers and other people who “make stuff” agree that talking to people is essential at many points throughout the process. But even with that agreement it's not always clear what to do with the “data” that comes from those conversations.

Through exercises, examples, and discussion, Steve will share some best practices before going out in the field, while out in the field, and after being in the field that help transform questions into answers, answers into insights, and insights into actions.

If you’re interested in attending the workshop, you should sign up quickly for one of the last few spots. Hope to see you there!

Registration open: Design Research Methods on March 1

Registration is now open for the full-day Design Research Methods class that I’ll be teaching. It’s a full-day event on Saturday March 1, 2008 in at Involution Studios in Sunnyvale, CA. Not local to the Bay Area? Well, why not hop on a plane for the weekend?

This course will provide first-hand knowledge and training in core design research methods. At its root, design research emphasizes learning about people and using the insights gained to inform and inspire design. We will focus on exemplary models of what research is, what it looks like, its role in concept generation, and what it produces.

From the official announcement:
The Involution Master Academy recently released its Winter 2008 semester for open registration. A post-secondary education program designed for mid-career professionals, Involution Master Academy focuses on direct, one-to-one interaction and training between the instructor and students. To ensure maximum interaction and an intimate educational setting, each course only accepts nine participants.

The Winter 2008 course schedule features five courses taught by well-known user experience thought leaders:

Product Architecture Symposium
Instructor Andrei Herasimchuk
Saturday February 23, 2008
10:00 AM-6:00 PM

Design Research Methods

Instructor Steve Portigal
Saturday March 1, 2008
10:00 AM-6:00 PM

Applied Empathy: An Experience Design Framework
Instructor Dirk Knemeyer
Saturday March 8, 2008
10:00 AM-6:00 PM

Web Form Design Best Practices
Instructor Luke Wroblewski
Saturday March 15, 2008
10:00 AM-6:00 PM

Site Search Analytics for a Better User Experience
Instructor Lou Rosenfeld
Tuesday March 18, 2008
10:00 AM-6:00 PM

Past courses have sold out. Given the small class sizes, you are
encouraged to register well in advance.

Peeling The Onion

From our Design Research Methods class, some observations from an interviewing exercise.

The scenario was to conduct interviews in order to uncover opportunities in helping people to manage food, meals, nutrition, etc.

The question asked was
What are the challenges you face in meal preparation?

Of course, that question is flawed because it presumes that there are indeed challenges. This was evident when the respondent struggled with how to answer outside the frame of the question.

An alternative might be
Are there any challenges in meal preparation?
which is is more open-ended.

But better still is
What are your feelings about the experience of meal-preparation?
since it doesn’t put the label challenges into play. It would be important to understand the labels the person being interviewed places on the different aspects of their experience, and to use their terminology to probe further.

Also worth noting is that the original question came right off the sample interview guide I distributed. Sometimes the interview guide is a tool to document “questions you want answers to” rather than “questions you want to ask”; doing fieldwork involves a lot of translation back and forth between the two.

Learn Design Research Methods from Steve Portigal

On Tuesday nights from October 9 to November 13 I’ll be teaching a weekly two hour class, aimed at providing first-hand knowledge and training in core design research methods.

This course is part of the Involution Master Academy (an educational program for experienced professionals in design and related fields) in Sunnyvale, CA. Class size is being kept quite small to make sure that participants get significant hands-on time with instructors. Registration opens today, so sign up soon!

Full Description
This course will provide first-hand knowledge and training in core design research methods. At its root, design research emphasizes learning about people and using the insights gained to inform and inspire design. We will focus on exemplary models of what research is, what it looks like, its role in concept generation, and what it produces.

Students will develop their own design research philosophy, learn how to think about people, behavior, and culture, as well as the importance of being open to new perspectives. They will also learn tactical skills they can immediately put into practice: how to conduct observations and interviews, find research participants, and interpret and synthesize results as fodder for design and storytelling.

The schedule includes:

Week 1 – Introduction to Research
Week 2 – Methods and Research Planning
Week 3 – Problem Refinement, Interviewing & Fieldwork Planning
Week 4 – Analysis & Synthesis
Week 5 – Ideation
Week 6 – Presentation

Additional Involution Master Academy Courses:

Product Architecture Symposium
Instructor Andrei Herasimchuk
Saturday October 27, 2007
10:00 AM-6:00 PM

Strategic Influence by Design
Instructors Luke Wroblewski and Tom Chi
Saturday November 17, 2007
10:00 AM-6:00 PM

I’m tired

On Friday I became a first-time uncle as Talia Elyse Todd arrived. We’ll be headed up to Vancouver in a few weeks to check her out!

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I’ve been running around evenings and weekends the last few days doing fieldwork. We did find a fun place for a debrief (listed as “Java on Judah” in my GPS) with a gregarious San Francisco-type proprietor.

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Sunday was 3 hours of driving, to Bolinas and back, for an all-day faculty retreat for the CCA ID department. Really great session and I feel excited about this and upcoming semesters, but still.

appalled, indeed

37 Signals jumps the shark (if they hadn’t already)

While we appreciate customers who take the time to write in and tell us what they want, the way people phrase things often leads to raised eyebrows. Every feature that’s missing is essential, a must-have, and the fact that it’s missing is killing someone. Yet the #1 thing that people like about our software is how simple it is. To give you an idea of what it’s like to be on the receiving end, here are some excerpts from recent 37signals support emails and forum posts

The excerpts are meant to ridicule the customers/users/people who contact them. For being too intense or too clueless or in whatever way just not as cool as the folks at 37 Signals.

This is a company that makes software but also wants to teach the world about making great products. I’m not sure that their products are really that great, but their credibility for teaching anyone how to do anything is nil once they start using the bully pulpit of their own blog to mock people – customers! And of course, there’s an ensuing pile-in on the comments “hyuk-hyuk, people are morons.” It’s too easy to get your pals to agree with that sort of thing, and ultimately it reveals contempt for the wrong people. That’s a critical failure at the root of what they are setting out to do.

Update: several other bloggers agree with me.

Blog/flickr project for class

For my class in Design Research Methods at CCA, I’ve asked the students to start either blogging or adding pictures to flickr. They are ideally doing this regularly, at least weekly, but I think it’s taking some time to ramp up.

I’ve asked them to think like design researchers and use this as a way to practice noticing stuff, and telling stories. They can blog whatever they want, but at least one piece per week should be something interesting they noticed – something funny or odd or curious or unusual – in their daily lives. An experience, a design, a need, a person doing something odd. Just to learn to pay attention to that alerting part of our judging selves. Ideally, this will help build the muscles they’ll need for making sense out of the fieldwork they start doing.

Anyway, I’m going to link to ’em all here and maybe some of the folks who read this blog will check out what the class has done. Maybe offer some comments or encouragement. Once they got their feet wet, the hope is that having an audience will actually provide some inspiration, motivation, momentum.

http://blurr1e.blogspot.com/
http://cupanoodle.blogspot.com/
http://dcarchitect.blogspot.com/
http://shambacca.blogspot.com/
http://thegumbyproject.blogspot.com
http://thenbalmer.blogspot.com
http://www.flickr.com/photos/weberdesign/
http://www.flickr.com/photos/dearjy NEW
http://www.flickr.com/photos/12187480@N00/
http://www.flickr.com/photos/14812574@N00/
http://www.flickr.com/photos/37212535@N00/
http://www.flickr.com/photos/74386819@N00/
http://www.flickr.com/photos/91006549@N00/
http://www.flickr.com/photos/benbassat
http://www.flickr.com/photos/justjump/
http://www.flickr.com/photos/samdidnotknow/
http://www.myspace.com/homelesswombat
http://www.optionsf.com/blog/

Baby and toddler education technology – is it bunk?

The New York Times does a great cover story about all the technology products that make strong and unsubstantiated claims about how much smarter they’ll make your baby.

New media products for babies, toddlers and preschoolers began flooding the market in the late 1990’s, starting with video series like “Baby Einstein” and “Brainy Baby.” But now, the young children’s market has exploded into a host of new and more elaborate electronics for pre-schoolers, including video game consoles like the V.Smile and handheld game systems like the Leapster, all marketed as educational.

Despite the commercial success, though, a report released yesterday by the Kaiser Family Foundation, “A Teacher in the Living Room? Educational Media for Babies, Toddlers and Pre-schoolers,” indicates there is little understanding of how the new media affect young children – and almost no research to support the idea that they are educational.

“The market is expanding rapidly, with all kinds of brand-new product lines for little kids,” said Vicky Rideout, vice president of the Kaiser Foundation. “But the research hasn’t advanced much. There really isn’t any outcomes-based research on these kinds of products and their effects on young children, and there doesn’t seem to be any theoretical basis for saying that kids under 2 can learn from media.

In 1999, the American Academy of Pediatrics recommended no screen time at all for babies under 2, out of concern that the increasing use of media might displace human interaction and impede the crucially important brain growth and development of a baby’s first two years. But it is a recommendation that parents routinely ignore. According to Kaiser, babies 6 months to 3 years old spend, on average, an hour a day watching TV and 47 minutes a day on other screen media, like videos, computers and video games.

Others have less restrained marketing: The “Brainy Baby – Left Brain” package has a cover featuring a cartoon baby with a thought balloon saying, “2 + 2 = 4” and promises that it will inspire logical thinking and “teach your child about language and logic, patterns and sequencing, analyzing details and more.”

“There’s nothing that shows it helps, but there’s nothing that shows it’s does harm, either,” said Marcia Grimsley, senior producer of “Brainy Baby” videos.

Incredulous italics mine, of course.

Series

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