• [from steve_portigal] ThatsMyFace.com – [Technology continues to trickle down, where image processing and digital printing previously associated with movie special effects and commercial printing now enable little businesses to crop up, offering fairly unique types of products] Gifts with personalized faces, including custom action figures, celebrity action figures, 3D portraits, masks, jewelry, papercraft, and ornamental heads.
• [from steve_portigal] How to Have an Idea [Frank Chimero] – [A little comic that amuses as it inspires and teaches, suggesting that creativity is tied to doing, not just thinking or (gulp) talking. Manifests so adroitly while we believe user research really comes alive when you use it to start generating concepts for things to make and do] No one crumples a blank sheet of paper.
• [from steve_portigal] The Medium – E-Readers Collective [NYTimes.com] – [A Kindle feature takes advantage of the inherently digital nature of the medium, but has consequences for the experience] But many writers don’t write aphoristically, and many readers don’t read for aphorisms. In a popularly highlighted world, we all may begin to. The dotted line, like the distinctive hue or underscore that signals a word is clickable on the Web, may be a new kind of punctuation that affects contemporary style. (Amazon's most heavily highlighted books include Gladwell’s “Outliers” and Randy Pausch’s “Last Lecture”) Readers coming to e-books freshly purchased from Amazon might be taken aback to find them already marked up. Stumbling on a passage that other people care about, framed as though you should care about it too, can seem like a violation of virgin text. It’s bad enough that vandals have gotten to your “new” edition before you have and added emphases unendorsed by author or publisher. What’s worse is that they invariably choose the most Polonius-like passages.

• [from steve_portigal] The opposite of user experience design [Jorge Arango] – [I've experienced the bewildering confusion of bureaucracy in another country but have always assumed implicitly that for "those people" it was tenable. Jorge's tangible frustration and brilliant insight puts the lie to my ridiculous parochialism] One of the advantages of living in the developing world is that I am exposed to a wide variety of UX disasters. If you find it hard to define UX, try dealing with a Panamanian government office. You will quickly see what a lack of UX thinking looks like, and this will in turn aid your appreciation and understanding of good UX. A few weeks ago I had to go to the Panamanian immigration office to take care of some paperwork. When I got there, I found chaos…I’ve come to understand that the opposite of UX design is not shitty design, thoughtless design, or piecemeal design. It is anarchy. Only strong leadership with a clear user-centric vision can transform the organization’s culture and improve the experience of its constituents.
• [from steve_portigal] Please vote for our SXSW 2011 Panel – Mommy, Where Do Good Products Come From? (with Gretchen Anderson) – [Thanks for your vote!] Business case studies are the ultimate in reductionism: A complex business activity rooted in a specific context of people, company culture, time, and place is boiled down to a few key ideas. People confuse the terms innovation and invention; looking for breakthrough ideas sends companies into a frenzied search for "new" things not great or disruptive things. In this session, we will explore some different pathways to creating great product ideas. As designers and researchers, we're experienced enough to know that design research isn't the only approach or even always the best approach (a point of view that Don Norman vehemently argued in recent writings). For instance, design research wouldn't be sufficient to create a disruptive innovation like Gowalla. We'll outline a framework that looks at different approaches to idea generation, including corporate competencies and culture, customer needs and cultural context, and technological innovation.
• [from steve_portigal] Please vote for my SXSW 2011 Panel – Diving Deep: Best Practices For Interviewing Users – [Thanks for your vote!] The skill of getting the right information from users is surprisingly complex and nuanced. This session will focus on getting past the obvious shallow information into the deeper, more subtle, yet crucial, insights. If you are going to the effort to meet with users in order to improve your designs, it's essential that you know how to get the best information and not leave insights behind. Being great in "field work" involves understanding and accepting your interviewee's world view, and being open to what they need to tell you (in addition to what you already know you want to learn). We'll focus on the importance of rapport-building and listening and look at techniques for both. We will review different types of questions, and why you need to have a range of question types. We'll also suggest practice exercises for improving your own interviewing skills and how to engage others in your organization successfully in the interviewing experience.
• [from steve_portigal] The Minds Behind the Mind-Set List [The Chronicle of Higher Education] – [Freshmen in 2010 have never known a world in which a website can't get a book deal. Yes, the Mind-Set List book is coming] Mr. McBride, a professor of English and the humanities, says the list started on a lark back in 1997—some old college hands unwinding on a Friday afternoon, musing on how much freshmen don't know about recent history and culture. But such blind spots are to be expected, they had agreed, given the relative youth of the incoming class. They had concluded that professors should be mindful of how very different their students' life experiences are from their own. With colleagues, they had brainstormed about the cultural touchstones for that year's entering freshman class, whose members would have been born in 1979. That was the year of the Iran hostage crisis, the Soviet invasion of Afghanistan, and Three Mile Island. The resulting list was passed around and eventually found its way into the hands of a Wall Street Journal reporter, who subsequently wrote about it.
• [from steve_portigal] Beloit College Mindset List 2010 – [The annual list, in time for this year's freshmen, telling us older folks how our view of the world differs in key and/or bemusing ways]. For most of their lives, major U.S. airlines have been bankrupt. A coffee has always taken longer to make than a milkshake.

• This isn’t the page of a magazine, this is my desktop [Reddit] – (With link to screenshot of PC desktop at http://imgur.com/QIhqe.jpg) The tv plays youtube, the middle speaker controls volume while the one on the left and right open up Rhythmbox and VLC, the cabinets are notepads, the trashbin is clearly a widget, the clock and alarm clock actually work, the books also serve as launchers, the top bar with the date lets me know of future events. I created the desktop for fun, but don't really recommend it as screenlets seem to use a lot of RAM.
• Bob and Beyond: A Microsoft Insider Remembers [Technologizer] – [Tandy Trower relates several – ultimately unsuccessful – attempts at Microsoft to ship a UI that leverages key research from Nass and Reeves about the social interactions people have with any technology. In his view, there is tremendous value if it's done right and it wasn't ever done right.] The Office team picked up Microsoft Agent for their next release, but opted not to use the characters I had created as they preferred their own unique ones. To avoid the past user-reported annoyances, they gave users more control over when the character would appear, but did little to reform its behavior when it was present. So, you still had the same cognitive disconnect between the character’s reaction to your actions in the application’s primary interface. The character just became a sugar coating for the Help interface, which, if it failed to come up with useful results, left the user unimpressed and thinking that the character was not very useful.
• Japanese Food Companies Seek Growth Abroad [NYTimes.com] – [What will this mean to collectors/fans of Foreign Groceries 🙂 ] Ichiro Nakamura, spokesman for Lotte in Japan, said that the 400 versions of Koala’s March cookies — some smile and some cry, some hold musical instruments and some play sports — are much more challenging to manufacture than people might think. “We have a special technology that puffs up the koala-shaped cookies so there is hollow space inside where soft chocolate can be injected later,” Mr. Nakamura said. “And unless you have the right technology, the cookies are going to break easily when packed into boxes.”

Objects share our environments, interacting not only with us but with the other things around them. Some pictures of these inanimate conversations from a project we did on home charging and energy use with REACH Global Design Research Network.

Teapot and Apple power brick

Nokia and wicker chair

Scarves, belts, charger cables

I signed up for a webinar but was unable to attend. But I got a copy of the presentation, and although I’m sure it made a lot more sense when the presenter was explaining it, I had to laugh at this screen

The source is Productscan, so one can assume it has something to do with the success of new product introductions. But a product launch and an idea are not the same, are they? And how are they using innovative vs. not-so-innovative? And what’s the vertical axis, exactly?

The next issue of Ambidextrous Magazine features an article (PDF link) that I wrote about my Museum of Foreign Grocery Products.

Update: link to the article fixed

If Steve (sans glasses) was a Simpsons character

The blogosphere is abuzz today (in the post-iPhone, post-Ratatoullie, post-Transformers frenzy) with the launch of 7-11 stores converted into Kwik-E-Marts to promote the Simpsons Movie. The nearest Kwik-E-Mart is an hour away, but we walked to our local 7-11 to see if they were carrying the promised set of Simpsons-themed merch. We walked through the entire store and were just on our way out when we discovered the display. Yep, we’re enough off the grid here in Pacifica that what we get is just another messy shelf of crappy products. Perhaps life imitates the Simpsons, once again?