I’ve always found intercepts – where researchers stop people on the street and ask them to participate in a quick study – to be challenging. (I also prefer to have longer interactions with people and even have them prepare for those research conversations, but that is a bit outside the point here). In Facing Your Fears: Approaching People For Research Carolyn Chandler breaks that challenge down into many pieces and addresses each of them. It’s a wonderful article because it gets deeply into the specifics and considers the mindset we bring to the activity and how to reframe that, in many different ways.

Rejection is people’s number one fear when approaching strangers. Hearing no has always been difficult, whether it’s a polite no or an angry no followed by a rant. Either way, it stings. Your response to that sting, though, is what matters. How do you explain the rejection to yourself, and does your explanation help or hurt you?

Martin Seligman, one of the originators of positive psychology, conducted a study in the ’70s that gives insight into the types of mindsets that make people feel helpless. Seligman found that those who exhibit long-term “learned helplessness” tend to view negative events as being personal, pervasive and permanent. In other words, if a person is rejected, they might rationalize that the rejection is a result of their own failing, that everyone else is likely to reject them as well, and that they can do nothing to lessen the likelihood of rejection.

When you prepare to approach someone, consider instead that, if they say no, they aren’t really rejecting you, but rather rejecting your request. It’s not personal. Maybe they’re in the middle of something, or maybe they’re just not in the mood to talk. The rejection is fleeting, and the next person might be perfectly happy to participate.

Inspired by the passionate critiques I read at Authentical, here’s mine. Today, a horrific experience establishing an online account with a State of California website. Although creating a new account is almost an automatic activity at this point, I had to try 5 times to create both a username (which had to have letters and a number, and be between 8 and 12 characters) and a password (which had to have letters both capital and lowercase and a number, etc.) that would work. I’m not sure how that ended up being hard for me, but it did.

But the hysterical part was the security questions. This site required me to set up answers to four security questions. My use case for the security questions is for those situations where I can’t remember which particular configuration of password I used and I need to get a reminder or reset it. Isn’t that everyone‘s case? So we need the reminders to be unambiguous. Fact-y type things like the standby Mother’s Maiden Name, or first pet’s name, etc. are pretty common. Obviously, if they are unambiguous, they can be broken. Somewhere someone can find out your first pet’s name. It won’t change. It’s objective.

These questions are much more personal and I suppose thus are less easily divined by an intruder. But the answers are far from immutable. I had absolutely no confidence I could come up with four questions that I would answer the same way 100% of the time. Even if I could fake out my future password-forgetting self by agreeing with him that I would say the Rolling Stones are my favorite band despite regardless of any wavering in my fandom, I couldn’t successfully negotiate the dialog. What was my dream job as a kid? Well, at one point it was stuntman, then actor, then writer, and I think even director (let’s leave the armchair shrink out of this for now, shall we?). If I put stuntman now, what will I remember when I forget my password?

The Four Questions

Taking those sets of questions away from the context of the registration process, I find them quite creepy, evoking some intimacy that doesn’t exist between me and the government website, or those Facebook memes cum virii where your friends exhort you to answer a random set of personal questions and then get other people to do the same.

Note: there are some wonderful satirical examples of bad security questions on Twitter under #BankSecurityQuestionsIdLikeToSee.

• [from steve_portigal] How I Learned to Stop Worrying and Love the Flow [Nieman Storyboard] – [Via @kottke. While many decry the loss of personal connection that our devices lead to; here's a theory that says the opposite, that it creates feelings of greater connectness] I was traveling with friends, and one of them took a call. Suddenly, instead of feeling less connected to the people I was with, I felt more connected, both to them and to their friends on the other end of the line (whom I did not know). My perspective had shifted from seeing the call as an interruption to seeing it as an expansion. And I realized that the story I had been telling myself about who I was had widened to include additional narratives, some not “mine,” but which could be felt, at least potentially and in part, personally. A small piece of the global had become, for the moment, local. And once that has happened, it can happen again. The end of the world as we know it? No — it’s the end of the world as I know it, the end of the world as YOU know it — but the beginning of the world as WE know it.
• [from steve_portigal] The Acceleration of Addictiveness [Paul Graham] – [Via @waxpancake. He describes how slowing down by taking hikes gives him a mental and creative freedom that his addictions have rendered otherwise inaccessible] Most if not all the things we describe as addictive are. And the scary thing is, the process that created them is accelerating. We wouldn't want to stop it. It's the same process that cures diseases: technological progress. Technological progress means making things do more of what we want. When the thing we want is something we want to want, we consider technological progress good. If some new technique makes solar cells x% more efficient, that seems strictly better. When progress concentrates something we don't want to want—when it transforms opium into heroin—it seems bad. But it's the same process at work. No one doubts this process is accelerating, which means increasing numbers of things we like will be transformed into things we like too much.
• [from steve_portigal] Exactitudes® – [Thanks @MicheleMarut! Pattern-matching is a fabulous way to develop observational skills] Rotterdam-based photographer Ari Versluis and profiler Ellie Uyttenbroek have worked together since October 1994. Inspired by a shared interest in the striking dress codes of various social groups, they have systematically documented numerous identities over the last 14 years. They call their series Exactitudes: a contraction of exact and attitude. By registering their subjects in an identical framework, with similar poses and a strictly observed dress code, Versluis and Uyttenbroek provide an almost scientific, anthropological record of people’s attempts to distinguish themselves from others by assuming a group identity. The apparent contradiction between individuality and uniformity is, however, taken to such extremes in their arresting objective-looking photographic viewpoint and stylistic analysis that the artistic aspect clearly dominates the purely documentary element.

• Learnvest: Our mission is to provide unbiased financial information to all women – Women have come a long way financially over the last three decades. Women today make up half of the professional work force and are found to buy or influence 80% of all consumer purchases in the United States yet they continue to lag behind men when it comes to managing their personal finances. According to a 2006 Prudential financial poll, 80% of women say that they plan to depend on Social Security to support them in their golden years and 38% of women 30-55 years old are worried they will live at or near the poverty level because they cannot adequately save for retirement. So even today–despite coming so far in many ways–too many women are still ignoring their finances. LearnVest provides a solution that is relevant and timely – it is something women need.
• Some Queries Prompt Google To Offer Suicide Hotline [NYTimes.com] – Last week Google started automatically giving a suggestion of where to call after receiving a search seemingly focused on suicide. Among the searches that result in an icon of a red phone and the toll-free number for the National Suicide Prevention Lifeline are “ways to commit suicide” and “suicidal thoughts.” The information takes precedence over the linked results and is different and more prominent than an advertisement. Guidance on suicide prevention was suggested internally and was put in place on Wednesday.
• Virginia Heffernan – The Medium – Online Marketing [NYTimes.com] – An online group becomes formally classified when it comprises an advertising category. That’s the magic point in e-commerce: when the members of an online group turn eager to purchase, say, tank tops or bottles of sauvignon blanc as badges of membership in communities like the ones that flourish at Burton.com or Wine.com. The voluminous content that these sites produce — blogs, videos, articles, reviews, forums — becomes the main event. To sell actual products, the company then “merchandises” that content, the way museums and concert halls and, increasingly, online newspapers hawk souvenirs, including art books and hoodies and framed front pages. At the moment when content can be seamlessly merchandised, a group has generally developed robust forums in which the members (hoarders, mothers of twins, bodybuilders) develop codes and hierarchies and a firm notion that this is a place where they can finally be themselves.

• IST2010ENG/ EDEBIYAT / 40 Districts 40 Books by 40 Authors: ‘My Istanbul’ series at Tüyap 2009… – My Istanbul is a monumental project of 40 books in which 40 distinguished authors told their own districts.

  40 authors born and lived in Istanbul wrote their own feelings, thoughts and memories in their own style about 40 districts of Istanbul for this project originated from the idea that every district has a different story, a different identity and a different spirit.

  Realized in cooperation with Istanbul 2010 European Capital of Culture Literature Directorate and Heyamola Publications the project ‘My Istanbul’ will display Istanbul’s recent history by the words of witnesses while each district is being re-interpreted by sui generis views of the authors.

• Jake Cressman – Part of the Hot Studio team that won the Portigal Consulting/Core77 1-Hour Design Challenge! Congrats, Jake!
• CONGRATS: Hot wins ‘The Future of Digital Reading’ design challenge – Designers + Beer = Fun: Late on a Friday afternoon, a group of Hot’s designers and a good-natured friend gathered in Hot’s biggest conference room. We spread books of all sizes out on the conference table, salty and sweet snacks in every corner, and several six packs of beer on ice. What more could you need? We watched segments from Portigal Consulting’s video where they outlined their findings, and paused a few times to discuss amongst ourselves. After we got comfortable with the background material, we divided into a couple teams, each focusing on a different approach

  The winning SuperFlyer concept came from a collaboration of Shalin Amin, Holly Hagen, Leslie Kang, and our buddy Jake Cressman.

• Is it safe to keep it all online? – I was interviewed by Brazilian news magazine Epoca about being phished on Flickr and how I lost my photos and my precious meta-data.

• An Anthropology of Everyday Life by Edward T. Hall, A Review by Bobby Matherne – In his childhood in New Mexico he studied impressionist painting and soon learned that "every part of a painting affects every other part." The adding of a dab of color to a painting can change the color of the dab and all the other colors already on the painting. It was a metaphor for what happened when he was later assigned to build earthen dams with the Hopi and Navajo tribes. This dab of white skin on a field of red skins were both changed by his presence. On a trip to Europe to visit his mother he noted how the German trains ran tightly and smoothly on the track and were always right on time. The French trains, however, swayed from side to side and ran late. He was far more observant about the hidden cultures of the continent than the French who confiscated German trains after World War II only to find them useless on the French tracks.
• Edward Hall, Expert on Nonverbal Communication, Is Dead at 95 – Mr. Hall first became interested in space and time as forms of cultural expression while working on Navajo and Hopi reservations in the 1930s. He later developed a cultural model that emphasized the importance of nonverbal signals and modes of awareness over explicit messages.