Portigal Consulting year in review, 2011
Another year is speeding towards its conclusion and we wanted to share our highlights for 2011.
- We are joined by inveterate sing-talker, Tamara Christensen! Hooray!
- Steve is writing The Art and Craft of User Research Interviewing: Diving Deep for Insight to be published by Rosenfeld Media in 2012.
- Julie and Steve wrote several columns for interactions magazine: What To Expect When You’re Not Expecting It, Elevator Pitch, and Kilroy Was Here.
- We got our umbrage on about a Braun customer survey, Newegg’s gobbledygook customer communications, HP’s TouchPad advertising, Kimpton’s attempts at personalization, Facebook’s anti-empathetic approach to redesigns, Netflix’s user-blindness, web security questions, breast cancer memes, and irrelevant and badly executed cross branding.
- We kicked off the Omni project, examined how people completed everyday tasks in previous eras of technology, gained mucho insight from Nicolas Nova and Adrian Hon, and completed an extensive secondary research slash cultural audit.
- We drew inspiration from Haruki Murakami and Neil Peart.
- Steve was interviewed about the future of reading and digital books for Digital Book World and about interviewing users for the User Experience podcast.
- We reflected on consumption in general and information specifically, flow states in user research, muffin signifiers, hearing protection and customer service, nerds, recycling, gendered design and marketing, silliness at 76 stations, and MacWorld.
- Steve spoke about Discovering and Acting on New Insights at Lift11 (video and slides), Improv in Brainstorming at APDF, Successful Collaboration (slides) at Frontiers of Interaction, Best Practices For Interviewing Users at SXSW (slides and audio), Culture, User Research and Design at OCAD (slides and audio), We’ve done all this research, now what? at UCB and CHI2011 (slides), Uncovering Innovation From The Outside In at the UIE Web Apps Masters Tour, and User Research Analysis in a UIE Virtual Seminar (buy). He also taught full-day workshops including Spinning Data Into Gold (slides) with Rosenfeld Media, and Immersive Field Research Techniques (podcast) at UI16, and We’ve Done All This Research, Now What? at Unfinished Business (slides) and UX Hong Kong (slides).
Julie presented Finding the Right People for the Center for Design Research at the University of Kansas (slides);
Tamara co-presented Big Ideas, Focused Action, Problem Solved at the Oklahoma Creativity Forum (slides)
- We offered a design and experience critique about the One Day For Design experiment.
- Steve shared photographic observations from Geneva, Hong Kong, Toronto, and Florence and Lucca.
- Julie and Steve were out and about in New York (Julie, Steve), Boston, and Portland.
- Our blog (the place for debating/defending the design of really really nichey products, it would seem) turned 10 (yes, 10!)
- We redesigned our business cards around the theme of What’s Your Story and started a blog series to explain the stories behind the new designs (collect all six!)
- Steve began co-chairing the IxDA12 Student Challenge
- We doubled our office space, taking over an adjacent space that opened up in our complex. Kitchen! Couch! We’re living large!
- Not to mention like a bajillion quickies!