data posts

Pattern-recognition is crucial for sense-making May 20th, 2013

interviewing-users

Interviewing Users is now available. Get your copy here!




theartofscientificinvestigation


Excerpting from a great post…The Art of Observation and How to Master the Crucial Difference Between Observation and Intuition [Brain Pickings] – Highlights from a 1957 book by Cambridge University professor W. I. B. Beveridge come from the era of the scientific method but are broadly applicable to creative, innovative, design-thinking approaches to problem solving.

Ultimately, Beveridge argues that the art of observation depends on developing the capacity for pattern-recognition, which in turn relies on a broad pool of networked knowledge that allows you to spot the piece that doesn’t fit: “In carrying out any observation you look deliberately for each characteristic you know may be there, for any unusual feature, and especially for any suggestive associations or relationships among the things you see, or between them and what you know. … Most of the relationships observed are due to chance and have no significance, but occasionally one will lead to a fruitful idea.”

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Just a song that I used to know August 14th, 2012

Back in 2005, I wrote The More The Merrier for Core77, exploring how consumer and producer continued to blur. Of course, that trend has continued, and even accelerated.

Meanwhile, for my next interactions article (coming out in November) I’m thinking about the creativity that can emerge from the massive libraries of data we now can access.

So here’s something astonishing that builds on both of those themes. Gotye, the musician behind this summer’s omnipresent song Somebody That I Used to Know digs into all the covers (and parodies and so on) of this tune on YouTube, and remixes them into a new cover. Of his own song.

Reluctant as I am to add to the mountain of interpretations of Somebody That I Used To Know seemingly taking over their own area of the internet, I couldn’t resist the massive remixability that such a large, varied yet connected bundle of source material offered.



Check it out, it’s pretty great example of something very much of our moment.

Notes: Gotye acknowledges this video for inspiring his remix; he has blogged a complete catalog of his sources; and I was pleased to see he included this parody video which addresses the song’s ubiquity in a funny and relate-able way.

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Video now available from Steve’s talk at Mozilla May 9th, 2012

Last week I visited Mozilla’s beautiful, dog-friendly offices to talk with their user researchers and designers. They’ve just posted the video from my presentation of We’ve done all this research, now what?. Note that the start is cut off, and it kicks in at 11:47.

Note: the slides are included in the video but for easier viewing check out a similar presentation here.

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ChittahChattah Quickies April 13th, 2012

Robots Ate My Job [Marketplace] – “Robot” is a bit of a red herring…the series is really an investigation of automation, when we interact with other devices instead of a human. Not sure there are too many surprises here but it’s still great to have this topic receive some focused attention.

Special Correspondent David Brancaccio takes us on a week-long series on air, online and on social media, called “Robos Ate My Job” to explore how technology is impacting the future of jobs in America. Find out who’s winning and who’s losing at the hands of the robots.

The Strange Art of Picking a TV Title [The Hollywood Reporter] – I’d be interested in knowing if the TV people design for nicknaming. Battlestar Galactica comes BSG among the cognoscenti. Does that little hook let people take ownership as the narrative pulls them in? Around my house we call “The Simpsons” by its shorter form “Simpsons.”

Would Friends have been the same hit had NBC executives approved its original title, Six of One? Would Lost have lasted six seasons with its earlier name, Nowhere? And would Grey’s Anatomy be able to charm nearly 12 million weekly viewers had it remained Surgeons? These are the questions now haunting studio and network executives as they look to attach the perfect title — catchy, but not cheesy; clever, but not confusing; inclusive, but not vague; provocative, but not inappropriate — to their crop of pilots in contention for the fall schedule. Producers and executives agree that getting a title right is more important than ever given the increasingly crowded and fragmented television landscape, where standing out is as important as telegraphing what a show is about. And while a great title can’t carry a poor show, it can get an audience to show up, which is why networks and studios have been known to rely heavily on focus groups and the occasional consulting firm.

Alphabet Soup [More Intelligent Life] – More on the ‘how does stuff get named?’ theme. Ever dine at QV? Me neither.

Some names come out of the blue. While seeking inspiration for his new London venture in 1926, an Italian restaurateur called Pepino Leoni saw a poster for the 1925 film “Quo Vadis”. The restaurant that bears its name can still be found in Soho. In 2002, about to open a place specialising in French food, the British chef Henry Harris was forced into creative thinking by his signmaker. “He said if we didn’t come up with a name right then, we wouldn’t have a sign in time. So I put together a long list of French words, including a few writers as fillers: Beaumarchais, Molière, Racine…Going through them, we went, ‘Crap, crap, crap’ until we reached Racine and someone said, ‘Racine, of course, French for root. Absolutely brilliant.’ So there it is. Both interpretations are true.” The restaurateur Will Smith explains the origin of Arbutus, in central London, thus: “We discovered there used to be an arbutus, or strawberry tree, around the corner in Soho Square. The name felt good and sounded great. It was a bit like naming a child. At first, people went, ‘Eh?’ but soon said ‘That’s interesting’ and accepted it. Also, arbutus fruit have a culinary application in Portugal, where it is made into a spirit.” So does Arbutus sell arbutus spirit? “No.”

The Personal Analytics of My Life [Stephen Wolfram Blog] – I was pretty surprised to see this was just about his email. Email is one lens into someone’s life, but it doesn’t provide much detail into what you are doing when you aren’t using email. I was hoping for something along the lines of the good ol’ Americans Use of Time Project that took a broader look. The title is definitely an overreach.

What is the future for personal analytics? There is so much that can be done. Some of it will focus on large-scale trends, some of it on identifying specific events or anomalies, and some of it on extracting “stories” from personal data.
And in time I’m looking forward to being able to ask Wolfram|Alpha all sorts of things about my life and times—and have it immediately generate reports about them. Not only being able to act as an adjunct to my personal memory, but also to be able to do automatic computational history—explaining how and why things happened—and then making projections and predictions. As personal analytics develops, it’s going to give us a whole new dimension to experiencing our lives. At first it all may seem quite nerdy (and certainly as I glance back at this blog post there’s a risk of that). But it won’t be long before it’s clear how incredibly useful it all is—and everyone will be doing it, and wondering how they could have ever gotten by before. And wishing they had started sooner, and hadn’t “lost” their earlier years.

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This Week @ Portigal March 19th, 2012

You can tell just how busy things are by the dearth of non-This Week postings here.

  • We’ve synthesized, organized, and otherwise pummeled our data into a story. Now comes telling that story!
  • For one client, we’re creating the final presentation, honing ideas, getting feedback, finessing the wording.
  • With another client, we’re nailing down the core of the story and thinking ahead to editing video.
  • I’ll be sharing some stories and pictures from a wonderful trip to Austin.
  • What we’re consuming: Waco Brothers, Cosentino Winery Cigarzin.
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This Week @ Portigal March 12th, 2012

This week we continue to swim through an ocean of data from two concurrent projects.

  • Tamara and Julie are still poring over transcripts from New York and LA. We are looking forward to hosting our clients for another co-analysis session this week..
  • We are making sense of the transcripts and spreadsheets of data from our second project. Next up- outlining the key findings and drafting the presentation!
  • Steve is down in Austin for SXSW Interactive and a little vacation time. We look forward to getting the rundown when he returns.
  • What we’re consuming: Global Home, dim sum, homemade fortune cookies
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This Week @ Portigal March 5th, 2012

This week is all about data, and making sense of it

  • We’re poring over transcripts from New York and LA. We’ve killed a lot of trees with our printouts; everyone is heads down reading through interviews and making notes. Our clients are coming over for a no-doubt lively session of storytelling, analysis, debate, sticky-note madness, and pattern matching.
  • We’ve put a stake in the ground over last week’s multi-method mayhem; sharing a topline summary with those clients (now safely back at home overseas) and staging the next round of transcripts and analysis.
  • I’m off to Austin later this week for SXSW Interactive and then hanging around for some vacation time at the film festival, with some live music, tacos, and BBQ thrown in for good measure.
  • What we’re consuming: Laser Quest, The Ice Cream Bar.
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Steve Portigal teaching “Immersive Field Research Techniques” at UI16 October 10th, 2011

Join me for Immersive Field Research Techniques coming up November 7 in Boston at User Interface 16.

My session will be pretty similar to the recent Rosenfeld Media workshop in Seattle, which was pretty well received :)






If you haven’t registered yet, you can use the code STEVEP for $300 off the whole conference, or $50 of a single day.

I hope to see you there!

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Steve to lead “Interviewing Users” workshop 9/28 in Seattle July 29th, 2011

As part of the Rosenfeld Media UX Workshops Fall 2011 Tour, I’ll be leading a full-day workshop – Interviewing Users: Spinning Data into Gold.

You can choose up to 3 workshops, including ones from Lou Rosenfeld and Steve Krug. Early registration (with a decent discount) ends September 9.

Bonus: the event will held at the amazing Seattle Central Library!

I hope to see you there!

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ChittahChattah Quickies June 17th, 2011
  • [from julienorvaisas] Invasion of the body hackers [FT.com / FT Magazine] – [Opportunities for data visualization abound! I find these trends simultaneously compelling and terrifying.] Over the last weekend of May, in the heart of Silicon Valley, 400 “Quantified-Selfers” from around the globe have gathered to show off their Excel sheets, databases and gadgets. Participants are mostly middle to upper class, mostly white. Europe is well represented. There are plenty of nerdy young men, nerdy older men and extremely fit men and women with defined muscles and glowing skin. There is also a robust contingent of young urban hipsters in military boots, hoodies and elaborate tattoos. A quiet middle-aged man walks around with a pulse monitor clipped to his earlobe, a blood pressure cuff on his arm and a heart rate monitor strapped around his chest, all feeding a stream of data to his walkie-talkie-like computer. Someone from the UK unrolls a 12ft line graph charting the fluctuations in his mood over the previous year.
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ChittahChattah Quickies June 13th, 2011
  • [from julienorvaisas] Empty trash. Buy milk. Forge history. [The Boston Globe] – [Of course, I'm a big fan of looking at the seemingly-mundane to examine what it means to be human and bring meaning.] A household list might seem a fairly modest starting point upon which to build a whole theory of economic development. But in fact these types of lists are becoming increasingly important to historians — documents produced not as a message to posterity, like a memoir or diplomatic record, but as a simple snapshot of everyday life. Taken as a group, lists offer a rare window into the building blocks of society, economy, and culture — one that is becoming only more valuable as historians gain the processing power to make sense of them. “Something as innocuous as a list turns out to be incredibly fruitful if you bring both a sense of historical questions and context."
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Next week – Steve’s webinar on synthesizing user research data April 1st, 2011

I’ll be presenting my webinar User Research Analysis: You’ve Done All This Research, Now What on Thursday, April 7. This webinar is based on a workshop that I’ve led in Savannah, Atlanta, Hong Kong, Portland, Vancouver, and San Francisco, among other many other places. I’m always hearing from people who are interested but who aren’t in those cities at those times, but with a webinar, anyone anywhere can participate. I’ve adapted the workshop to suit the webinar format and added a bunch of new content based on what I’ve observed working (or not working) in the workshops, not to mention some of the latest techniques we’re using in our work.

Use the promotion code PORTIGAL when you register and get free lifetime access to the webinar that you can share with everyone in your organization. (A $40 value.) If you can’t make the webinar when it happens (time zone challenges? conflicting meetings?) you can use this code when register and watch it later at your convenience.

Check out a quick preview, below

Also available: last year’s UIE Virtual Seminar on Deep Dive Interviewing Techniques.

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Sign up for Steve’s upcoming webinar on User Research Analysis Techniques March 24th, 2011

On April 7, I’ll be presenting a UIE Virtual Seminar called User Research Analysis Techniques: You’ve Done All This Research… Now What?. Sign up here!

Steve will explain synthesis, or how you turn field data into insights. Simply put, Synthesis is an iterative approach to sense-making. Steve will show you that it’s about both the experience you have as a researcher gathering that data AND the rigor of processing that data. You’ll learn the steps and types of output and deliverables that we produce as we go through the process.

Steve will help you explore ideation, where turning insights into solutions actually happens. Here’s where your hard work pays off! Ideation is about creating a wide-range of possible solutions across a wider set of areas than you can act on.

Oh, and if there’s really no such thing as a bad idea, how do you benefit from the ones that feel like they are? Steve will show you the power of “bad ideas ” and how they help you get unstuck.

Check out a quick preview, below

Also available: last year’s UIE Virtual Seminar on Deep Dive Interviewing Techniques.

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ChittahChattah Quickies March 11th, 2011
  • [from julienorvaisas] A Memory of Webs Past [IEEE Spectrum] – [The French National Library is updating their technical ability to archive absolutely everything ever published.] "We have a lot of so-called crap, and we're happy about that," says Illien, an archivist. His colleagues in other countries might turn up their noses at hard-core porn, advertisements, and obscure newsletters, but not Illien. "In a hundred years, what's totally irrelevant or dirty today will end up becoming of extreme interest to historians." The archivists here aren't after just printed material; they're preserving the electronic, too. It's his daunting task to archive French Web sites—all of them, in all their evanescent, constantly changing, and multimedia splendor. "I'm convinced the Web as we know it will be gone in a few years' time. What we're doing in this library is trying to capture a trace of it." Illien sees himself as a steward of an ancient tradition; he believes he is helping pioneer a revolution in the way society documents what it does and how it thinks.
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ChittahChattah Quickies March 5th, 2011
  • [from steve_portigal] Armies of Expensive Lawyers, Replaced by Cheaper Software [HeraldTribune.com] – [Spin in this article is that using computers to manage super-human levels of complex data will have employment consequences.] When five television studios became entangled in a Justice Department antitrust lawsuit against CBS, the cost was immense. As part of the obscure task of “discovery” ­ providing documents relevant to a lawsuit ­ the studios examined six million documents at a cost of more than $2.2 million, much of it to pay for lawyers and paralegals who worked for months. But that was in 1978. Now, thanks to advances in artificial intelligence, “e-discovery” software can analyze documents in a fraction of the time and cost. In January, Blackstone Discovery of Palo Alto, CA., helped analyze 1.5 million documents for less than $100,000. Some programs can extract relevant concepts ­ like documents relevant to social protest in the Middle East ­ even in the absence of specific terms, and deduce patterns of behavior that would have eluded lawyers examining millions of documents.
  • [from steve_portigal] PG&E launches huge paper chase for pipeline data [SF Chronicle] – [You think you have a lot of data to process? Obviously their record-keeping incompetence is just now being surfaced and they have taken on a data task that is beyond human scale. We can create systems that we can't manage!] For the past couple of days, forklifts have been carting pallets loaded with 30 boxes each into 3 warehouses outside the 70-year-old Cow Palace arena in Daly City. Friday afternoon, there were still more than 100 pallets stacked outside the warehouses waiting to go in. "There are 100,000 boxes in there, and you can't believe the papers spread everywhere," one PG&E employee said …"There are records in there going back to the 1920s. "We're looking at all kinds of parameters, and our data validation efforts are going on throughout the service area,…We're doing a 24-7 records search involving at least 300 employees and contractors, and we're working to confirm the quality of our data through collecting and validating our gas transmission pipeline records."
  • [from steve_portigal] Hong Kong, 2011 [Flickr] – [My pictures from our recent trip to Hong Kong for the UXHK Conference]
  • [from steve_portigal] Understanding Culture, User Research and Design with Steve Portigal – [Reserve your tickets now for either Toronto event: a lecture on March 8 and a workshop on March 9. The lecture will focus on culture, insights, and design while the workshop will be a hands-on opportunity to practice synthesizing user research data into opportunities and concepts. Hope to see you there!]
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