Steve interviewed about Best Practices For Interviewing Your Audience
Interviewing Users is now available. Get your copy here!
I spoke about Interviewing Users with Connie Malamed for the eLearning Coach podcast. Listen at the link, or below.
- The impact that interviewing has on the product and the designer
- The places in a design/development cycle where user input is needed
- Skills needed to become good at interviewing users
- What you’ll need to unlearn
- The best attitude to have while interviewing
- How to think about and manage “reticence”
- Techniques to reinforce learning about the interviewee
- How to plan for an interview
- Tips for asking good questions
- Ways to record interviews