More BS from Comcast

I have an online account. Around the time I moved, I changed the email address they have on file. For several months, they continue to send my monthly statements to my old (and soon to be going away) email address. Yet, when I log in, I can see that they have my correct email address in their system. So, there’s no way *I* can change it, because I already did.

Does this sound familiar? You go through whatever steps to change the information they have for you, but that information is actually stored in other places that you can’t access, and you need to get “support” to get the information changed you wanted changed.

What a freakin’ nightmare!

And here’s their unhelpful (and ultimately unsuccessful) suggestions:

Date: Sun, 11 Jan 2004 04:51:25 -0500
To: Steve Portigal
Subject: Re: Service – Comcast Cable Television
From: Comcast Ecare – Bay Area
Reply-To: Comcast Ecare – Bay Area
X-Mailer: KANA Response 7.0.1.116
X-Text-Classification: inbox
X-POPFile-Link: http://127.0.0.1:8080/jump_to_message?view=popfile220135=11.msg

Dear Steve,

Thank you for contacting Comcast Cable.

I understand that we are still sending you billing notifications to your
old e-mail address, even though you have updated this information
online. I sincerely apologize for any inconvenience this issue has
caused you.

I would recommend changing the e-mail address that’s specified under
your Online Bill Pay account, then change it back to the correct
address. This may reset the information for your account; similar to
rebooting your computer when you experience problems.

If the above mentioned steps do not resolve your issue, it may be
necessary to recreate your profile.

To recreate your profile:

1. Click on the Create User Profile link https://www.comcast.com/membership/Create_Member.asp

2. Complete appropriate fields

3. Ensure that you use a different e-mail address when creating your
profile than the one listed on your original account. Write down this
e-mail address because it now will be your User Name.

4. Click the Submit button

5. Your account access should now be restored

Exceptions: DonÔø?t have another e-mail address to use or want to keep the
same one?

1. Click on the Create User Profile link https://www.comcast.com/membership/Create_Member.asp

2. Complete appropriate fields

3. In the Valid E-mail Address field type in an old e-mail address or a
bogus e-mail address. Be sure to write down this information because it
now will be your User Name.

4. Click the Submit button

5. When account is created, hit the Log Out button

6. Immediately log into your account using the new User Name you just
created

7. Click on the Update Profile section

8. Under the E-mail Address field you can now successfully change back
to the original e-mail address you had and it will overwrite your other
profile.

We are committed to delivering the high standards of service and quality
you’ve come to expect from Comcast. Thank you for your continued
support.

Series

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