It took just under two days to get information about how to ask for help. Nice job, Macy’s.

Dear Valued Customer,

Thank you for your recent e-mail. We appreciate you taking the time to
contact us.

Our corporate office is located at:
170 O’Farrell Street
San Francisco, CA 94102

All Customer Service inquiries should be sent to the following address:
Macys.com Customer Service
P.O. Box 8215
Mason, OH 45040

If you have any further questions, please e-mail us at
macysmaildesk@fds.com or call us at 1-800-289-6229. Our office hours
are Monday through Saturday 9:00 AM to 6:00 PM and Sunday 11:00 AM to
7:00 PM.

Sincerely,

Matthew Moorefield
Internet Customer Service