We help organizations discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to recharge their innovation capacity.

Our clients are leading companies such as Belkin, Chevron, France Telecom-Orange, GE, Hewlett-Packard, Nestlé, and Sony. We work globally on business-to-business, business-to-consumer and internal initiatives.

Discover and act. It sounds simple, but that doesn’t mean it’s easy. We can help.

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News

Steve will be giving a keynote address at the Nortel Technical Conference in Orlando, FL on June 20th.

Steve recently delivered a plenary speech about Cultural Context and ran a workshop on Interviewing Techniques at From Here to There: Design Research Symposium at ASU in Tempe, AZ.

Read an interview with Steve at Influx Insights about design inspiration and design strategy.

Steve recently spoke about international market research at the Silicon Valley American Marketing Association Morning Forum.

Steve recently spoke about The Listener’s Journey at the Computer Market Analysis Group meeting at Intuit in Mountain View, CA.

Steve recently led a seminar about improv and ethnography at the IDSA Southern Conference in Savannah, GA.