Empathy begets empathy
Interviewing Users is now available. Get your copy here!
In Chapter 1, I argue that in addition to gaining valuable information through interviewing, the process also builds empathy which in turn increases our overall capacity for empathy.
But once I started talking to people, I evolved a capacity I never had before, which was to be an empathetic listener. I still step on people a lot, and I interrupt them with my own bullshit. But I was a better person. I was humbled.
Also0 see yesterday’s Maron example here.