Doorbells, Danger, and Dead Batteries available for pre-order
My new book comes out on December 6!
Doorbells, Danger, and Dead Batteries
User Research War Stories
User research war stories are personal accounts of the challenges researchers encounter out in the field, where mishaps are inevitable yet incredibly instructive. Doorbells, Danger, and Dead Batteries is a diverse compilation of war stories that range from comically bizarre to astonishingly tragic, tied together with valuable lessons from expert user researcher Steve Portigal.
The stories Steve Portigal knits together here have an extraordinary and immediate intimacy, like listening in on 66 researchers’ bedtime prayers. Anne Lamott says there are essentially three kinds of prayers: help, thanks, and wow! Doorbells, Danger, and Dead Batteries covers the whole range, with humor and wisdom.
Dan Klyn, information architect, co-founder of The Understanding Group (TUG)