Interviewing Users: How to Uncover Compelling Insights (2nd edition)

Interviewing people is a skill that most researchers assume they already possess. But not everyone knows how to ask questions well. Expert researcher Steve Portigal updates his classic Interviewing Users to provide fresh guidance on interviewing techniques, as well as new content on operations, organizational impact, and remote research. You'll move from simply gathering data to uncovering powerful insights about people.

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Doorbells, Danger, and Dead Batteries: User Research War Stories

Doorbells, Danger, and Dead Batteries examines the bizarre, comic, tragic, and generally astonishing experiences that researchers have out in the field.

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