A few years ago I blogged about my first encounter with a dual-flush toilet.
They are becoming more common, now.
Uppercut, by Sloan, is an interesting, if incomplete design solution. It retrofits into existing toilets. The green handle suggests to the flusher that something is different here. The iconics on the barrel indicate, somewhat, what will happen in different flushing directions. But they’ve also seen fit to provide “attractive instructional placards to educate the user [there's that phrase again] on proper operation” – UPfor #1 (Liquid Waste), DOWN for #2 (Solid Waste). The Sloan website also provides a customizable memo (.DOC) to help get the word out.
Any change of behavior, especially in such a habitual task, is going to be a challenge. Yet office memos about flushing the toilets belong with training meetings on using the new photocopier in the thundering hell of office life. It’d be interesting to investigate how all these cues (the memo, the green handle, the icon, the placard, the memo) work together (or not) to help people shift behavior (or not).
Any anecdotes to share about new office equipment, toilet memos, or so on? Leave a comment!