- Announcing: War Stories
- Steve’s War Story: It’s All Going To Burn
- Tamara’s War Story: What the Hell? Don’t you knock?
- Tell Us Your War Story
- Vanessa’s War Story: DDoSed in Vegas
- Dan’s War Story: Focus, no matter what!
- Priya’s War Story: Taking empathy to a whole new level
- Tom’s War Story: Go with the flow
- Mary Ann’s War Story: Be Prepared
- Leo’s War Story: No, We Really Meant the User
- Nicolas’ War Story: Do you want me to act?
- Diane’s War Story: Interrupted Interview
- Kelly’s War Story: Pictures are language independent
- Susan’s War Story: The trust dance
- Gavin’s War Story: It’s 4:00 a.m., Do You Know Where Your Ethnographer Is?
- Dan’s War Story: Shanghai Surprise
- Fumiko’s War Story: Goodbye cruel world
- Greg’s War Story: Taking notes, getting detained (sort of)
- Jon’s War Story: Beware of Trap Doors
- George’s War Story: Skyfall (or A View to A Kill)
- Lisa’s War Story: When Rapport Goes Too Far
- Sean’s War Story: Pockets full of cash
- Francoise’s War Story: Black glances cast our way
- Brandon’s War Story – CATastrophe
- Greg’s War Story: Biting off more than I can chew
- Michael’s War Story: The glass is more than half full
- Raffaella’s War Story: Learning to deal with expectations
- Greg’s War Story: Culture shock
- Elaine’s War Story: I thought my client was going to die
- Dennis’s War Story: Negotiating between sympathy and empathy
- Debbie’s War Story: Sometimes Ignorance is Bliss
- Carla’s War Story: A dirty diaper sitting in the mud
- Apala’s War Story: Whose side is the researcher on?
- Jaimes and Aico’s War Story: Sumimasen!
- Elysa’s War Story: Keep The Swiffer On Your Right
- Sharon’s War Story: Broken Windows Theory
- David’s War Story: Footloose
- David’s War Story: Suit yourselves
- Prasad’s War Story: Skin in the game
- Daria’s War Story: Human Thresholds
- Jen’s War Story: Trust your gut, it can save your life!
- Ryan’s War Story: Enthusiasticus Interruptus
- Valerie’s War Story: Rank order
- Rachel’s War Story: Subject Matter May Be Inappropriate
- Cordy’s War Story: A Crisis of Credibility
- Marta’s War Story: On confronting judgement
- Whitney’s War Story: Stories of War
- Kavita’s War Story: Managing money, oh joy!
- Ilona’s War Story: First Stop the Bleeding!
- Elaine’s War Story: They call me Mister
- Tom’s War Story: House Rules
- Alicia’s War Story: Don’t hate on a tinkler
- Lena’s War Story: The Researcher and the Banana Thief
- Michael’s War Story: All About Face (Sichuan Adventures)
- Raffaella’s War Story: A hot day in a bank
- John’s War Story: An Ethnographic Encounter with Occupy Wall Street
- Lindsay’s War Story: Sexism in the City
- War Story: Seeing Ourselves As Others May See Us
We were surprised that Anna wasn’t at home when we arrived at her house. We could see through the lounge windows that the house was empty of furniture and personal belongings, adding further to the intrigue. We had followed our usual protocol of sending an email confirmation clearly stating the time of the research session and Anna had been called the day before to confirm.
We decided to try calling Anna. She picked up our call as she was coming up her driveway. She was running late and seemed a bit agitated, telling us that she had locked herself out an hour earlier. She was just moving into this house and didn’t have a spare key yet. She’d decided, in the interest of proceeding, that she was going to smash a window to get in and had just called around to her brother’s house to pick up the appropriate tools.
Anna seemed like a practical woman, and smashing her front door window didn’t seem to daunt her. I indicated that there was no need to take such drastic action for our sakes. But she was adamant and was soon taking a hammer to the glass panel in the kitchen door.
Once inside, Anna, myself and the client (who’d come along for the ride) began the clean-up. I manned the vacuum cleaner and mused over the start to the session. There is something bonding about a shared clean-up!
We were there to observe Anna set up wireless broadband. On a good day the process wasn’t straightforward; we had already seen several participants struggle through it. Over the next two hours we observed Anna encountering several technical issues with hardware and software. She managed to resolve some issues on her own. Many times she resorted to calling the contact centre, although their advice was mixed – sometimes helping Anna, sometimes complicating matters.
We had scheduled the session for 1.5 hours expecting this to be sufficient, but many sessions – including Anna’s – extended over this. After two hours Anna had not succeeded in setting up her wireless broadband connection. Unable to stay any longer, we were disappointed to leave without seeing Anna ultimately succeed. We wished her luck, as she was clearly going to need it.
During the two hours Anna revealed a few things to us. Her long-term relationship had recently ended, explaining her move to Auckland. She was also looking for work. Her ex-partner’s teenage son had generally taken the lead on the technology front in their home, and it was dawning on her that this was now her role.
With the significant life stresses she was facing it was hard to watch her struggle through a technology set-up that should have been easier, dare I say simple. While we learned that setting up wireless internet often happens during a time of stress, as it’s one task of many when you move house, I felt for Anna and the difficult time she was going through.