I am missing the sun and beaches of LA from our trip there last week. At least I have these fond memories to keep me warm…

I’ve read about airlines letting passengers choose their seats using social media profiles and finally got to experience a digital/analog collision first hand on our Virgin America flight. I accepted the offer from 12A (aka Vinnie) to chat. Admittedly, I never talked to that stranger as I was engrossed in an inflight film.

I was not surprised by the proliferation of celebrity endorsements in every eating and dining establishment that we entered. I was surprised by what constitutes celebrity.

Dear lucky owner of this gorgeous Manhattan Beach home overlooking the ocean, thank you for using your prime position to promote a message of peace (in 4 different languages).

I am so fond of legacy establishments (like Pink’s Hot Dogs) that make explicit the rules of how to be a customer. I’m also fond of people like Julie’s dad, who insist that we stop at such locations to relive childhood memories when we are in town!

Julie and I both captured images from this Burbank dry cleaners. She focused on the environmental sustainability while I was enamored by the sustainability of their service!
Tags: celebrity, customer service, inflight chat, Kato Kaelin, los angeles, peace, Pink's Hot Dogs, sustainability, virgin america







Great images and stories! I also had the stranger-want-to-chat on a VA flight; that was a very creepy experience.
Comment by Steve Portigal 02.08.12 @ 1:46 pm[...] to it, LA is not a city I’ve had much occasion to visit. But I was there last week, with Tamara! Here are a few snaps I took in-between fieldwork interviews and client pow-wows. Most of these are [...]
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