- Announcing: War Stories
- Steve’s War Story: It’s All Going To Burn
- Tamara’s War Story: What the Hell? Don’t you knock?
- Tell Us Your War Story
- Vanessa’s War Story: DDoSed in Vegas
- Dan’s War Story: Focus, no matter what!
- Priya’s War Story: Taking empathy to a whole new level
- Tom’s War Story: Go with the flow
- Mary Ann’s War Story: Be Prepared
- Leo’s War Story: No, We Really Meant the User
- Nicolas’ War Story: Do you want me to act?
- Diane’s War Story: Interrupted Interview
- Kelly’s War Story: Pictures are language independent
- Susan’s War Story: The trust dance
- Gavin’s War Story: It’s 4:00 a.m., Do You Know Where Your Ethnographer Is?
- Dan’s War Story: Shanghai Surprise
- Fumiko’s War Story: Goodbye cruel world
- Greg’s War Story: Taking notes, getting detained (sort of)
- Jon’s War Story: Beware of Trap Doors
- George’s War Story: Skyfall (or A View to A Kill)
- Lisa’s War Story: When Rapport Goes Too Far
- Sean’s War Story: Pockets full of cash
- Francoise’s War Story: Black glances cast our way
- Brandon’s War Story – CATastrophe
- Greg’s War Story: Biting off more than I can chew
- Michael’s War Story: The glass is more than half full
- Raffaella’s War Story: Learning to deal with expectations
- Greg’s War Story: Culture shock
- Elaine’s War Story: I thought my client was going to die
- Dennis’s War Story: Negotiating between sympathy and empathy
- Debbie’s War Story: Sometimes Ignorance is Bliss
- Carla’s War Story: A dirty diaper sitting in the mud
- Apala’s War Story: Whose side is the researcher on?
- Jaimes and Aico’s War Story: Sumimasen!
- Elysa’s War Story: Keep The Swiffer On Your Right
- Sharon’s War Story: Broken Windows Theory
- David’s War Story: Footloose
- David’s War Story: Suit yourselves
- Prasad’s War Story: Skin in the game
- Daria’s War Story: Human Thresholds
- Jen’s War Story: Trust your gut, it can save your life!
- Ryan’s War Story: Enthusiasticus Interruptus
- Valerie’s War Story: Rank order
- Rachel’s War Story: Subject Matter May Be Inappropriate
- Cordy’s War Story: A Crisis of Credibility
- Marta’s War Story: On confronting judgement
- Whitney’s War Story: Stories of War
- Kavita’s War Story: Managing money, oh joy!
- Ilona’s War Story: First Stop the Bleeding!
- Elaine’s War Story: They call me Mister
- Tom’s War Story: House Rules
- Alicia’s War Story: Don’t hate on a tinkler
- Lena’s War Story: The Researcher and the Banana Thief
- Michael’s War Story: All About Face (Sichuan Adventures)
- Raffaella’s War Story: A hot day in a bank
- John’s War Story: An Ethnographic Encounter with Occupy Wall Street
- Lindsay’s War Story: Sexism in the City
- War Story: Seeing Ourselves As Others May See Us
- Erik’s War Story: (Don’t) Go Toward The Light
- Steve’s War Story: Finding Mojo “In the Moment”
- Gerry’s War Story: Right to be Wrong
- Chauncey’s War Story: Secrets, Security and Contextual Inquiry
- Doug’s War Story: Knock-knock! Who’s there?
- Jon’s War Story: Of Speed and Strip Clubs
- Rachel’s War Story: Research, in Sickness and in Health
- Carol’s War Story: Driving Force
- Ari’s War Story: Chicken Run
- David’s War Story: Let it Bleed
I admit I don’t have a lot of experience with children but the opportunity to shadow a patient through an entire day’s hospital visit was one to not pass up. The patient being 13 years old added another layer of consent and assent, a mythical ethnographic research unicorn of sorts.
The goal of shadowing was to understand the experience of the entire visit from start to finish, through multiple provider visits, labs, tests, and the waiting times in between. I met the patient and her mother as they were pulling into the parking garage and started the day with a scan. During the next two hours she patiently laid in a claustrophobic tunnel, and did everything as asked, from changing positions ever so slightly, holding her breath for 30 seconds at a time, and breathing at a specific pace.
Having fasted since the previous evening, she was ready for lunch but wanting to get everything done before their provider visit, she and her mom decided to get a blood test done before lunch.
We arrived in the pediatrics department and her mother stood in line to check in while I joined the patient in the waiting area. After a few minutes, a volunteer came over for what I felt was a break in our somewhat awkward small talk.
The volunteer was a kind elderly man with a book cart offering free books for patients to take home. The patient, tired from the scan and possibly feeling out of place in the bright and cheerful pediatrics environment shrugged and said there wasn’t anything she liked. Determined, the volunteer took out a “magical coloring book” which colored itself with a flip of a page. She was still not impressed.
Then came the pièce de résistance. From the cart the volunteer pulled out a heavy woven rope and introduced the patient to his friend, Mr. Stick. Mr. Stick had a magic ability you see, with a grand gesture he could become taut. In order to turn back into a rope, the patient was instructed to ask, “Mr. Stick, will you go down?”
The shade of red across the teen’s face had long passed lobster and she and I stared at each other in disbelief. Her mother was still in line across the way, and as the adult I felt responsible but conflicted on what to do. Surely the man had no idea what he was implying? Being a very good sport, she complied and sure enough Mr. Stick fell limp.
But the volunteer didn’t stop there. He turned to me, holding the middle of Mr. Stick, now back in its rigid state. He asked me to tell Mr. Stick to go down, which I did. Nothing happened. The volunteer said I must say “please”, which I did. And again nothing happened. He then said, “I guess Mr. Stick doesn’t go down if you’re not a child.”
“Hey, I think they’re calling your name,” I quickly said to the patient. And with that we escaped the somewhat creepy, but good intentioned volunteer.
“That was awkward,” she said.
It wasn’t until after the blood test and during lunch that we were able to debrief and talk about the encounter with the volunteer. I was afraid the mother would be upset that I hadn’t intervened sooner. She was shocked but laughed, wondering if someone could really be that clueless. As I started to explain what had happened, the patient (who been sitting right next to the volunteer) intervened:
“No, its name was Mr. Stiff, not Stick.”
Me: “Oooh, that’s even weirder.”
Mother: “I’m really curious how you’re going to write this up.”