By Steve Portigal at 1:54 pm, Saturday January 03 2009
This is what AT&T tells you – using a Windows error dialog – about your rollover minutes when you try to change your mobile plan:
NOTE: By requesting a new rate plan with rollover, your accumulated Rollover Minutes in excess of the new plan’s number of monthly anytime minutes will expire at the beginning of your next bill cycle. Example: If you currently have 1,000 Rollover Minutes and you change to the Nation 900 with Rollover plan, you can only carry over 900 of your Rollover Minutes to your new rate plan. Do yuo want to continue with your rate plan change?
Not a very good way to have a helpful interaction with a customer.
Tags: at&t, confusion, dialog, interaction, plan, rates, website
Ha! I JUST did that and got the same message—except I had 5000 rollover minutes (and on a Mac it doesn’t come up as an error)! But I figured it was fine since I’ll be paying so much less now (I saved myself $35 a month by tinkering with my plan and features even though I upgraded to 3G) and there’s still no way I’ll go over my minutes. What did you do?
Comment by Alissa Walker 01.03.09 @ 4:37 pmOh, it just totally scared me off. Too complex and too dramatic. I stuck with what I had.
Comment by Steve Portigal 01.03.09 @ 6:01 pm