An inflection point for user research: scandal
By Steve Portigal at 9:45 am, Thursday May 28 2015

A user researcher is front and center in a Silicon Valley competitor-workers legal snarl.

One now-former employee, Ana Rosario, was hired by Fitbit as a user experience researcher around April 16 but did not disclose that she planned to leave Jawbone until April 22, the complaint said. On April 20, according to the complaint, Ms. Rosario held a meeting with Jawbone’s senior director of product management to discuss the company’s future plans and then downloaded what the company said was a “playbook” outlining its future products.During her exit interviews, Ms. Rosario initially denied taking confidential information, but she later acknowledged downloading its “Market Trends & Opportunities” presentation, the complaint said.

I don’t know Ana (although LinkedIn shows me I know many people who do know her); I do know people at Jawbone (and probably people at Fitbit). I’m not sharing this to comment on any of the players or the details of the situation itself, but to note at a meta-level that in the trajectory of user research as a business function, it’s grown in prominence to the point where you can pick up the New York Times one morning and see a story like this.

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This Week @ Portigal
By Steve Portigal at 9:46 am, Monday May 25 2015

It’s a holiday Monday!

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This Week @ Portigal
By Steve Portigal at 9:34 am, Monday May 18 2015

Hello, Monday!

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This Week @ Portigal
By Steve Portigal at 9:32 am, Monday May 11 2015

Greetings to all.

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This Week @ Portigal
By Steve Portigal at 8:00 am, Monday May 04 2015

Happy May!

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Interviewing Users: Link Roundup (Second Anniversary Edition)
By Steve Portigal at 9:06 am, Friday May 01 2015

interviewing-users

Wow. It’s been two years since my first book Interviewing Users was released. Here’s a roundup of links to various bits connected with the book. If you haven’t already, you should buy a copy here! It would be fantastic if you wrote a quick review on Amazon here.

The Book

Reviews

Interviews

Presentations

Other

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This Week @ Portigal
By Steve Portigal at 7:39 am, Monday April 27 2015

And a welcome back to the work week to all.

  • I’m onsite with a client all day today, running a workshop with ten leaders from around the world to dig into how they can better leverage their UX capability in product development. I’ve been interviewing these folks over the past few weeks and I’ll be starting this workshop with what I’ve heard from them, but then structuring the day so they are prioritizing the issues and creating possible solutions together. I’m expecting an intense and rewarding day.
  • Soft Skills is coming up in San Antonio in mid-May, as part of Enterprise UX. I’m pretty excited about this expanded version of the workshop. Read more here and sign up, using PORTIGAL15 for a discount.
  • Next week I’m in Houston to lead a two-day training workshop on user research. I can confirm that I’ve found donut, taco and BBQ options near where I’m staying, too!
  • I am in pre-pre-production on another series of Dollars to Donuts. Right now I’m working on lining up a couple of additional sponsors.
  • This Wednesday I will be answering questions about insights and innovation in Ask the UXpert.
  • Ten years gone: From April 2005 – Bumblebee Entree-Style Tuna, SF cabs get touch-screens for some reason, Design without Reach.
  • What we’re consuming: Top Five, Le Samouraï, Buttermilk Southern Kitchen, House of Lies
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This Week @ Portigal
By Steve Portigal at 10:32 am, Monday April 20 2015

It sure is starting to feel like spring!

  • I’m back from an exhausting and exhilarating week of interviews in Boston. 21 people in 4 days is a more intense schedule than I’d normally plan for but it’s just how things worked out. Back a few days and already the transcripts are pouring in!
  • This week I’m wrapping up conversations with stakeholders and digging into the final details for next week’s workshop (with another organization).
  • The soft skills workshop sold out at Interaction 15 and I’m getting inquiries about running the workshop again in a few different locations. Meanwhile, it’s coming up soon as part of Enterprise UX. Use discount PORTIGAL15 to save when you register for my workshop about Soft Skills coming up in San Antonio in mid-May.
  • I’m finalizing logistics and starting to dig into the detailed content for a two-day training workshop I’m leading for a big corporation in Houston in early May.
  • I’m also planning a program to a really exciting research and strategy project and trying to outline a new article!
  • I will be answering questions about insights and innovation in Ask the UXpert on April 29.
  • Ten years gone: From April 2005 – Budweiser patriotism, Snapple-a-day, portion control packaging.
  • What we’re consuming: We Put a Chip In It!, The Dutch Goose, Silicon Valley, Veep.
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This Week @ Portigal
By Steve Portigal at 8:43 am, Monday April 13 2015

Well, happy Monday to all!

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The Last of The Doodles
By Steve Portigal at 9:45 am, Friday April 10 2015

Today I wrapped up 100 doodles in 100 days. Stay tuned for some reflections on the experience. Below is the last set.

Also see the 80s, the 70s, the 60s and the 50s.

90

91

92

93

94

95

96

97

98

99

100

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This Week @ Portigal
By Steve Portigal at 10:09 am, Monday April 06 2015

It’s April, everyone.

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Yet Even More 100 Doodles
By Steve Portigal at 7:52 am, Tuesday March 31 2015

I’ve been doing 100 doodles in 100 days since 2015 started. Here are the 80s. Also see the 70s, the 60s and the 50s.

80

81

82

83

84

85

86

87

88

89

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This Week @ Portigal
By Steve Portigal at 8:56 am, Monday March 30 2015

Howdy Monday!

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This Week @ Portigal
By Steve Portigal at 10:34 am, Monday March 23 2015

Happy Spring!

  • It’s one of those weeks where we wrap up a project. I’m not taking the lead on this, but am dipping into the process constantly to see where the presentation is at, giving feedback and other edits, and checking in with the client to see if we’re tracking on their goals. Phew!
  • It’s a short week I take an extra long weekend in wine country this weekend.
  • One project kicked off last week and we’re now setting up interviews on their campus in April and figuring out what we need to be talking about. At the same time, the team is looking for industry experts and doing some secondary research in the space. It’s shaping up to be a great collaboration.
  • Only a few tickets remain for for Moments of Influence, an interactive talk I’m doing with Dan Szuc and Jo Wong of Apogee.
  • I’ve already had a good conversation today about my workshop Soft Skills Are Hard, part of the Enterprise UX conference this May in San Antonio. Please join me and also spread the word!
  • Check out these video highlights from my World IA Day workshop The Designer is Present.
  • I’ve just posted the latest 10 doodles.
  • On Thursday I’ll be listening to Josh Seiden’s webinar Beyond Brainstorming: Create Breakthrough Ideas for Innovation.
  • Ten years gone: From March 2005 – vivid colors for your pet.
  • What we’re consuming: Birdman, Cookie Monster, Life Coach, Enter Sandman, Cowboy Fishing Co..
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Even more 100 doodles
By Steve Portigal at 9:04 am, Friday March 20 2015

Since the beginning of the year, I’ve been working on 100 doodles in 100 days. Here are the 70s. Also see the 60s and the 50s.

70

71

72

73

74

75

76

77

78

79

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