• [from steve_portigal] One Day For Design 2011 – [I'm always impressed by the enthusiasm and creativity that folks like this show in order to bring people together, build community, evolve a profession, and infect others with that same enthusiasm] On April 13, 2011, add your voice to an open, digital dialogue on design. One Day For Design brings together a global community of designers and design enthusiasts to exchange ideas, challenge viewpoints and push boundaries-collaborating in real time on the future of our profession and the organizations behind it. Spread the word. Join the conversation.

Tags: activitism, community, design, global, quickies

• [from steve_portigal] Design Research with Sam Ladner [Johnny Holland] – [Looking forward to checking out this podcast. Sam always has smart things to say.] Jill Christ and Andrew Harris talk with Sam Ladner about design research, and the theories behind research design. They discuss how to choose the right research method, the differences between qualitative and quantitative research, and why certain research methods are used at certain times. "What I think designers can learn from sociologists primarily is …for two centuries now, sociologists have been thinking about how people interact with each other. And all of those findings, those theories, that deep research, that deep insight, they are still valid, and they do have a great amount of applicability in the online space. …Designers could learn a lot about this idea of the “Presentation of Self”…or where sociologists have thought about “how do we work in groups together?” …there are all sorts of sociological research and theory that would help designers."
• [from julienorvaisas] Nokia Pure Typeface [Design Boom] – [This celebration of their bespoke font will surely reach a very limited audience. Their slow-font approach and aesthetic has appeal but seems a bit misplaced.] Citing the varied but expansive demands of smartphone usage as a design consideration, alongside the potentials opened by the clarity and sharpness of contemporary smartphone screens, Nokia has worked with Maag to develop a sans serif typeface that references the varying stroke weights and more rounded flow of handwriting, creating a more open effect than the classic 'Nokia Sans'. In an interesting return to analogue, Nokia celebrates the release of the font with the commissioning of a woodblock version of the typeface. Documented in the mini-film 'Pure Reversal' the blocks were created and used for a limited-edition print run. Designed specifically for digital and mobile devices, the 'pure' typeface is expected on Nokia devices and in advertisements beginning this year.
• [from julienorvaisas] Defend Your Research: Imitation Is More Valuable Than Innovation [Harvard Business Review] – [Shenkar makes some bold statements. Bringing discipline to "imitation" and surfacing it as an form of innovation is intriguing. However, aspects of this phenomena are integrated into most robust innovation initiatives now (competitive analysis, landscapes, reverse engineering). They also occur quite naturally in human behavior (mirroring, transference) and culture (trends, memes). In art, it's known as appropriation and is perfectly acceptable; it may be a more apt analogy for this process than imitation. I do question his characterization here of imitation as taboo.] Q: If copying is so effective, why isn’t it embraced more? A: We’ve been socialized from a young age to treat imitation as undignified and objectionable, something done by those who are unoriginal. Even in companies that embrace imitation, many executives are reluctant to use the “i” word because of its stigma. The result is that imitation is done in the dark without the strategic and operational attention it deserves.

Tags: copying, design, hbr, imitation, innovation, mobile, nokia, podcast, pure, quickies, research, sociology, typeface, users

• [from steve_portigal] Marvel faces mighty foe: publishing world uncertainty [New York Times] – ['Prototyping with comics' usually refers to a UX method on smaller scale, but as Marvel grapples with its own massive scope in both comics and film, they have natively derived an analogous method, or at least mindset] Though Marvel’s publishing side does not directly control the content of Marvel films, Kevin Feige, the president of production at Marvel Studios, said the storytelling in the comics had a strong influence on the movies “because it’s a hell of a lot less expensive to take a chance in a comic than it is take a chance in a movie.” Repeating a phrase he said he had heard from Quesada, he added, “It’s the cheapest R&D there is, but the best R&D there is.”

Tags: comics, movies, prototyping, publishing, quickies, storytelling

• [from julienorvaisas] Deconstructed: Aesir’s Perfect Cell Phone [Fast Company] – [What's this? Heirloom consumer electronics? Less is more? Is this a trend or an anomoly? Many products start out as carefully crafted one-offs and move towards disposable, commodity mass-products over time - watches, razors, even food. Are mobile phones playing this out in reverse? How will this gadget incorporate unpredictable technological advances that will enable must-have functionality? Does it need to?] "Instead of more, we proposed better and longer lasting," says designer Yves Béhar. "It became a way to answer questions like, Why do I need a new phone each year? And why does it have to be complicated?" For answers, Aesir founder Thomas Møller Jensen spent two-plus years gathering an army of materials specialists, engineers, and craftspeople. The result, the AE+Y, has exceptionally clear audio and parts that are fully replaceable ad infinitum. "We want the phone to be as interesting and relevant in 10 years' time as it is today," says Jensen.

Tags: aesir, behar, disposable, heirloom, mobile, obsolescence, phone, quickies

On April 7, I’ll be presenting a UIE Virtual Seminar called User Research Analysis Techniques: You’ve Done All This Research… Now What?. Sign up here!

Steve will explain synthesis, or how you turn field data into insights. Simply put, Synthesis is an iterative approach to sense-making. Steve will show you that it’s about both the experience you have as a researcher gathering that data AND the rigor of processing that data. You’ll learn the steps and types of output and deliverables that we produce as we go through the process.

Steve will help you explore ideation, where turning insights into solutions actually happens. Here’s where your hard work pays off! Ideation is about creating a wide-range of possible solutions across a wider set of areas than you can act on.

Oh, and if there’s really no such thing as a bad idea, how do you benefit from the ones that feel like they are? Steve will show you the power of “bad ideas ” and how they help you get unstuck.

Check out a quick preview, below

Also available: last year’s UIE Virtual Seminar on Deep Dive Interviewing Techniques.

Tags: analysis, data, ideation, research, synthesis, uie, virtual seminar, webinar

• [from julienorvaisas] Pop-up dining takes residency atop major European landmarks [Springwise] – [Very inventive, experiential PR effort by Electrolux; seems ripped straight off the whiteboard of an ideation session.] The Cube is an aluminum-clad 140 square meter dining area including a 50 square meter terrace, soon to be based in the Parc du Cinquantenaire, Brussels. The highly portable restaurant — which can be transported by helicopter — plans to move from this Brussels base to a different European City every four to twelve weeks. Each location is selected to offer the 18 diners within The Cube a unique panoramic view of the surrounding area, whilst creating an eye catching new addition to the cityscape for onlookers on the outside. Lunches are available from EUR 150 and dinners from EUR 200, including wine and champagne. During dinner, the head chef — selected from the local area for a short residency in The Cube — takes center stage, with the Electrolux kitchen fully on show.
• [from steve_portigal] New MFA in Products of Design [School of Visual Arts] – [I'm stoked for this new program and looking forward to my guest lecture spot] More and more we are recognizing that designed artifacts all live within dynamic systems, and that the creators and users of these artifacts must negotiate their value, purpose, and impact in an ever-changing world. We also recognize the limits of seeing designed objects as simply things; designers, who create multiples of their outputs, aren’t actually in the artifact business at all—they’re in the consequence business. And if we consider consequences first, above materiality or ergonomics or aesthetics, we are more likely to arrive at design offerings that are purposeful, thoughtful, sustainable, and wondrous. It is from this perspective that the Products of Design program addresses the needs and desires of the world at large. Through a combination of design thinking, design making, and design doing, we immerse our participants in hands-on physical exploration, rigorous investigation, and strategic intent.
• [from steve_portigal] Take A Self-Portrait Every Day. Every Day. Every Day [Technologizer] – [This is brilliant: an application of technology that puts the astounding within reach of everyone. Leverages the "smart" aspect of smartphones to enable new activities!] If you’ve spent any time at all on the internet in the last few years, you’re probably responsible for one of the 18 million (now approaching 19 million) views of his video, mashing together years’ worth of self-portraits into a few minutes of thrashing hair and regular shaving. His name is Noah Kalina, he’s a New York-based photographer, and he has teamed up with some other people to create Everyday an iPhone app that makes it super-easy to create your own version of this video. The app thinks about everything, so you don’t have to. It helps you line your face up in roughly the same position every time you take a shot. It reminds you to take your photos on a regular basis. It saves them all for you, and when you’ve taken enough, it automatically turns them into a timelapse video, ready for posting online.

Tags: app, art, artifacts, cube, design, education, electrolux, empowerment, enabling, food, landmark, mfa, pop-up, quickies, school, sva, system

I spoke at SXSW recently about the interviewing process in user research. As I’ve been working on a book about this topic the timing was great for me.

While we know, from a very young age, how to ask questions, the skill of getting the right information from users is surprisingly complex and nuanced. This session will focus on getting past the obvious shallow information into the deeper, more subtle, yet crucial, insights. If you are going to the effort to meet with users in order to improve your designs, it’s essential that you know how to get the best information and not leave insights behind. Being great in “field work” involves understanding and accepting your interviewee’s world view, and being open to what they need to tell you (in addition to what you already know you want to learn). We’ll focus on the importance of rapport-building and listening and look at techniques for both. We will review different types of questions, and why you need to have a range of question types. This session will explore other contextual research methods that can be built on top of interviewing in a seamless way. We’ll also suggest practice exercises for improving your own interviewing skills and how to engage others in your organization successfully in the interviewing experience.

Slides

Audio

Presentation (45 minutes + 15 minutes Q&A):

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

To download the audio Right-Click and Save As… (Windows) or Ctrl-Click (Mac).

Also see

• The Rosenfeld Media page for my book in progress The Art and Craft of User Research Interviewing
• Slides and audio from last year’s presentation at SXSW

Tags: ethnography, insight, interactive, interviewing, rapport, reserach, south by, sxsw, sxsw2011, sxswi, technique, user research

• [from steve_portigal] Oh, Etsy. How could you? [Authentical] – [Smart take on process failures in Etsy's recent misstep. User research can make a big difference] It's hard for me to believe that if Etsy had conducted user research and even informal but realistic usability testing on the idea that they would not have quickly seen the privacy violation. They could have avoided the damage control they now have to deal with because of the breach of trust they've had with buyers who already love the experience of shopping there.Etsy could have avoided the problem and discovered a possibly great idea for engaging buyers even more. Where was the business plan for allowing search of users? How does having social "circles" support the business model, exactly? How would the social media strategy be supported on the back end? More than all that, let's look at others who have gone before us: Beacon on Facebook and Boden USA come to mind. What happened there? What could the Etsy team learn from those mistakes? Oh, and, why duplicate Facebook in any way?
• [from julienorvaisas] The Art of the Police Report [Utne Reader] – [Collett provides a fascinating exploration of one cop's ability to achieve expression while governed by the formidable constraints of police report writing.] Writing is the one constant in a cop’s daily life. As with everything in the department, strict rules govern report writing, and as with any dangerous undertaking, the department will train you to do it properly. The most despised class at the police academy is the one that teaches writing. The incident report he’ll learn to write is the factual narrative account of a crime. Every event a cop responds to generates a report. Crime reports are written in the dispassionate uni-voice that’s testament to the academy’s ability to standardize writing. They feel generated rather than authored, the work of a single law enforcement consciousness rather than a specific human being. So how can I identify Martinez from a single sentence? Why do his reports make me feel pity, terror, or despair?

Tags: constraints, etsy, insight, police, privacy, quickies, research, social, testing, users, writing

I was recently in Toronto to speak at OCAD (Yes, we were in this awesome building) as part of the Unfinished Business lecture series. My talk looked at the notion of culture and it’s importance for user research, and design.

Culture is everywhere we look, and (perhaps more importantly) everywhere we don’t look. It informs our work, our purchases, our usage, our expectations, our comfort, and our communications. In this presentation, Steve will explore the ways we can experience, observe, and understand diverse cultures to foster successful collaborations, usable products, and desirable experiences.

Slides

Audio

I’ve split out the presentation itself from the Q&A, which was fun, challenging, and filled with big-picture type questions.

Presentation (1 hour, including a quick intro by host Michael Dila):

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Q&A (40 minutes):

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

To download the presentation audio Right-Click and Save As… (Windows) or Ctrl-Click (Mac). For the Q&A audio, Right-Click and Save As… (Windows) or Ctrl-Click (Mac)

Note: In the talk (and the Q&A) I refer to my interactions article, Persona Non Grata. You can find that article here.

Tags: culture, design, ethnography, innovation, insight, lecture, ocad, toronto, unifinished business, user experience, UX

• [from julienorvaisas] What the Luddites Really Fought Against [Smithsonian Magazine] – [Conniff re-contextualizes the term "Luddite" for the digital age. Rather than a rejection or ignorance of technology, being a Luddite is about deliberately and continuously questioning its role in our lives.] The original Luddites lived in an era of “reassuringly clear-cut targets—machines one could still destroy with a sledgehammer”, making them easy to romanticize. By contrast, our technology is as nebulous as “the cloud,” that Web-based limbo where our digital thoughts increasingly go to spend eternity. The original Luddites would answer that we are human. Getting past the myth and seeing their protest more clearly is a reminder that it’s possible to live well with technology, but only if we continually question the ways it shapes our lives. It’s about small things, like cutting the cord, shutting down the smartphone and going out for a walk. But it needs to be about big things, too, like standing up against technologies that put money or convenience above other human values.
• [from julienorvaisas] Observed: The Death of the File System? [Johnny Holland] – [The question of digital file management and navigation is one we find ourselves pondering here from time to time. Our mobile lifestyle and shift to an app-oriented way of interfacing with devices suggests that a new vision for navigating files is in order. But in the end, is the staid but flexible file-folder metaphor holding up OK?] “Projects” are just one type of organizational scheme. As a user experience designer, I’ve seen a lot of professionals in other fields organizing a lot of stuff in a lot of different ways. So even attempts at inter-app organization around the concept of a project, such as Microsoft’s Project Center, are not effective replacements for an infinitely flexible organization scheme like simple folders. …We still need a high-level organization system of some kind. And that is the challenge. It’s a challenge because that problem has already been solved by the file system. The challenge is to solve it better.

Tags: files, folder, interaction, luddite, management, metaphor, organization, quickies, technology, values

• [from steve_portigal] A Perspective on Observation: Designer vs. Consumer [Pivot Blog] – [Nice take on my OCAD talk from earlier this week in Toronto] I liked Steve’s idea that design research is about getting down and dirty and being in the raw space to experience all the rough edges of what really happens. Because when was the last time you experienced something raw and real from a stack or research documents?

Tags: ethnography, insight, quickies, research

• [from julienorvaisas] A Memory of Webs Past [IEEE Spectrum] – [The French National Library is updating their technical ability to archive absolutely everything ever published.] "We have a lot of so-called crap, and we're happy about that," says Illien, an archivist. His colleagues in other countries might turn up their noses at hard-core porn, advertisements, and obscure newsletters, but not Illien. "In a hundred years, what's totally irrelevant or dirty today will end up becoming of extreme interest to historians." The archivists here aren't after just printed material; they're preserving the electronic, too. It's his daunting task to archive French Web sites—all of them, in all their evanescent, constantly changing, and multimedia splendor. "I'm convinced the Web as we know it will be gone in a few years' time. What we're doing in this library is trying to capture a trace of it." Illien sees himself as a steward of an ancient tradition; he believes he is helping pioneer a revolution in the way society documents what it does and how it thinks.

Tags: archive, culture, data, france, history, internet, library, quickies, technology, web

• [from julienorvaisas] An iPhone App Helps the Blind Identify Currency [NYTimes.com] – [Feature Evolution: Clever use of built-in iPhone camera and speaker to provide a critical service to the blind.] For the millions of blind people living in the United States, paying for something in cash can pose major challenges because there is no difference between the size and shape of a $1 or $100 bill. To tackle this problem, many blind people set up systems to identify a bill’s value by folding the notes into different sizes and shapes, which then make them easily identifiable later. A new application, the LookTel Money Reader, available for $2 on the Apple iOS platform, hopes to help solve this problem by taking advantage of the devices camera to “read money” and speak the value of the currency out loud.
• [from julienorvaisas] How Designer Marc Ecko Is Using Foursquare to Spank School Spankers | Fast Company – [App Evolution: Foursquare is being employed as an tool of activism - a check-in at a school gets you user-generated reports of the school's record of corporal punishment. An interesting evolution of the application, potentially turning regular users/consumers/players into citizen-heroes, broadcasting more than just location.] Beyond the Foursquare integration, there's a larger game element at play. "Think of Unlimited Justice as a game, where you're the hero. But, instead of saving some far away, imaginary land, you're doing good, right here, in America," Ecko says in his promotional YouTube video. Users of the service not only find out about school that practice spanking, they rack up points on a leader board as they watch videos, connect over social networks, and voice their discontent over the practice to leaders. "Go viral, spread the word, and build your credibility as the ultimate activist."
• [from steve_portigal] Core77 Design Awards – [Bring distributed collaboration to the awards game, Core enters the game just as the game is changing. Well done!] Instead of bringing everyone to one location, we took a new approach to assembling the jury, distributing the field globally. No plane fuel, more legroom. Our Jury Captains are based in 13 cities spread around eight countries. Each will recruit four people from their area to form a locally-based multidisciplinary Jury Team. They get to do the judging in their own location, and we’ll provide the snacks. Once their results are finalized and validated, the teams will reconvene for a live web broadcast revealing their Winners, Runners-up and Notables, and the reasoning behind their choices. And they’ll do it all without jet lag.

Tags: activism, app, awards, blind, core77, currency, design, education, foursquare, iphone, looktel, money, quickies

Over on Flickr I’ve posted a bunch of pictures to Flickr from my recent trip to Hong Kong, where I was speaking at UX Hong Kong. Here are some favorites:

Also see: Hong Kong, 2006 and my UX Hong Kong slides here and here

Tags: boats, face, fire hydrant, foot, googly eyes, hawker, hong kong, keypad, massage, noticing, obama, observation, pig, rabbit, reflection, sign, trotter, UI, ux hong kong, uxhk, uxhk2011, wifi