We’re always seeking the best way to tell a particular story. Sometimes, words do the trick. Sometimes, a picture, as they say, is worth a thousand words. Often, a bit of both are needed. Tonight, two pieces of data visualization to chew on…
Excess (n.) The state of exceeding what is normal or sufficient.
Not long ago I started collecting images of excessive things. Here are a few that I think are particularly striking.
Terry Bozzio’s drumkit
Carbon fiber dog bowl
Million dollar monophonic speaker
Kitchen island made of Legos
Giant motorcycle
These are all extreme examples, but the line between luxury and excess, between premium and ridiculous can be a thin one, and is ever-shifting.
Artist Chris Jordan conducts a serious exploration of excess and its consequences in his photographic series Running the Numbers and Running the Numbers II.
Geek Power: Steven Levy Revisits Tech Titans, Hackers, Idealists [Wired] – The real problem, Greenblatt says, is that business interests have intruded on a culture that was founded on the ideals of openness and creativity. In Greenblatt’s heyday, he and his friends shared code freely, devoting themselves purely to the goal of building better products. “There’s a dynamic now that says, let’s format our Web page so people have to push the button a lot so that they’ll see lots of ads,” Greenblatt says. “Basically, the people who win are those who manage to make things the most inconvenient for you.” [Strongly worded insight about the state of Internet business rings tragically true /SP]
Organizing Armageddon: What We Learned From the Haiti Earthquake [Wired] – One of the biggest ideas to hit the humanitarian community in the past decade is the notion of surveying the recipients of aid to see what they think. That’s very commercial treating them more like clients than victims…After the Asian tsunami, the Fritz Institute conducted one of the first-ever surveys of aid recipients. Only 60 percent of families surveyed in India and Sri Lanka said they had received timely aid and were treated with dignity in the 60 days after the tidal wave hit. Almost everyone reported getting water within the first couple of days, but just 58 percent of Sri Lankans reported receiving shelter in a timely manner. In general, post-disaster studies tend to measure “throughput indicators” like how much food was distributed, or how much shelter got provided, instead of “output or outcome metrics” like lives saved or suffering alleviated. [A powerful reframe on saving lives, with more cultural shifts clearly needed. /SP]
By Steve Portigal at 10:02 pm, Thursday May 20 2010
Fanboy! The Strange True Story of the Tech World’s Favorite Put-Down [Technologizer] – To understand the origins of “fanboy,” you don’t need to go back to 1919…but you do need to start earlier than 1985. Try 1973–when a handful of copies of a fanzine were distributed at a Chicago comics convention. The zine was credited to two fans who took Marvel Comics, the work of Frank Frazetta, and other matters a wee bit too seriously, Alfred Judson and Bill Beasley.
By Steve Portigal at 1:06 pm, Thursday May 20 2010
Much to the delight of shirtsleeves, elbows, and dogs, our office complex is being repainted. Today the crew painted our doorframe. We noticed that they propped our door open with an old brush. They’ve downcycled this brush specifically into a doorstop, using a saw to cut off most of the handle. Check out how well it lines up with the angles of the entryway, as if it was designed just for that purpose!
By Steve Portigal at 10:02 pm, Wednesday May 19 2010
The most misused SSN of all time was 078-05-1120 [ssa.gov] – In 1938, wallet manufacturer the E. H. Ferree company in Lockport, NY decided to promote its product by showing how a Social Security card would fit into its wallets. A sample card for display purposes was inserted in each wallet. Vice President Douglas Patterson thought it would be a clever idea to use the actual SSN of his secretary, Hilda Whitcher. The wallet was sold by Woolworth stores and other department stores all over the country. Even though the card was only half the size, printed all in red, and had the word "specimen" written across it, many purchasers adopted the SSN as their own. In 1943, 5,755 people were using Hilda's number. SSA acted to eliminate the problem by voiding the number and publicizing that it was incorrect to use it. (Mrs. Whitcher was given a new number.) However, the number continued to be used for many years. In all, over 40,000 people reported this as their SSN. As late as 1977, 12 people were found to still be using the SSN "issued by Woolworth."
By Steve Portigal at 10:02 pm, Tuesday May 18 2010
Buddhist leader tests Asustek e-reader [SF Chronicle] – Venerable Dharma Master Cheng Yen, 73, leads Taiwan's largest charity of 120,000 volunteers and teaches Buddhism on her television show. Add to her resume product tester for Asustek Computer Inc.'s e-book reader. "Because of her patience she can do a better job testing than most," said Jonney Shih, chairman of the Taipei computer-maker and honorary board member of Cheng Yen's Tzu Chi Foundation. "Some ideas were a little bit different from normal usage, but I asked my team to sincerely accept that advice." The charity is testing e-book readers for its Buddhist scriptures and to record donations, said Shih, whose company donated land next to its headquarters for Tzu Chi's Taipei office. Cheng Yen, who gives daily sermons on Tzu Chi's TV station in traditional robes and shaved head, founded the organization in 1966. The reward for Tzu Chi's help will be a final version of the product tailored to the charity's needs in the next 2 months, at least 3 months before the commercial release.
A couple of great examples of alternative ways of communicating information…
Australian financial-advisory firm BT using art installations to explain stock investing (full story at Fast Company )
And going back in time a bit, Ben Cohen (of Ben and Jerry’s ice cream) representing the apportioning of the Federal Discretionary Budget with stacks of Oreo cookies.
Texting in Meetings – It Means ‘I Don’t Care’ [NYTimes.com] – For more than a decade, my colleagues and I have gathered data on incivility from more than 9,000 managers and workers across the United States, and we’re continuing this work internationally. We have learned a great deal about the problem’s causes and consequences. I define incivility as behavior, seemingly inconsequential to the doer, that others perceive as inconsiderate. Electronic devices lead to more incivility because of their powerful ability to claim our attention — no matter where we are or what we’re doing. No one likes to be snubbed, of course, but the offense can take on a new edge when the winner is a machine.
Putting Customers in Charge of Designing Shirts [NYTimes.com] – “The value proposition of customization at retail prices was a cornerstone of our company from the very start,” Mr. Bi tells me by phone from Shanghai, where Blank Label shirts are sewn to customers’ specifications and delivered anywhere in the world in about four weeks. But Blank Label, his Web start-up based in Boston, offers something else that off-the-rack doesn’t: “the emotional value proposition: how expressive something is.” “People really like a Blank Label shirt because they can say, ‘I had a part in creating this.’ ”
Google Restricts Ads for ‘Cougar’ Sites [NYTimes.com] – Last week, CougarLife.com, which was paying Google $100,000 a month to manage its advertising, was notified by the company that its ads would no longer be accepted. When notified by Google of the decision, CougarLife proposed substituting a different ad for the ones that were running, picturing older women and younger men together. Cougarlife said it would use an image of the company’s president, Claudia Opdenkelder, 39, without a man in the picture (she lives with her 25-year-old boyfriend). But the advertising department was told in an e-mail message from its Google representative that “the policy is focused particularly around the concept of ‘cougar dating’ as a whole,” and asked if the company would be open to changing “the ‘cougar’ theme/language specifically (including the domain if necessary).” CougarLife forwarded the e-mail messages to The New York Times. Google would not comment on the messages but did confirm that they were consistent with the new policy on cougar sites.
By Steve Portigal at 10:02 pm, Saturday May 15 2010
‘Law & Order’ canceled by NBC after 20 seasons: The culprit behind NY show’s demise? Low ratings [NY Daily News] – "Law & Order" is going the way of egg creams. After two decades and 451 shows, NBC pulled the plug on the New York-based series to make room for new shows. The series will end May 24. Once a top-10 show, "Law & Order" had struggled in recent years – along with the rest of NBC's prime-time lineup. This season the show is No. 56 overall.
‘Little Orphan Annie’ comic strip skips off into the sunset [Washington Post] – Daddy Warbucks's favorite pupil-less redhead had enough Depression-tested pluck to survive 86 years in daily newspapers, but now the orphan's outta luck. Come June 13, her clear-eyed comic strip will end as her syndicate, Tribune Media Services, sends her off into the sunset. Canceled. "Believe me, this wasn't a decision we took lightly," said Steve Tippie, TMS's vice president of licensing. "But we also felt that 'Annie,' unlike many strips, has such wide, almost iconic presence in our culture that it would serve the character and our business best if we focused on other channels more appropriate to the 'kids' nature of the property." The strip's current artist, Ted Slampyak, said: "It's almost like mourning the loss of a friend."
In Search of Adorable, as Hello Kitty Starts to Fade [NYTimes.com] – Hello Kitty has been licensed to products like dolls, clothes, lunch boxes, stationery, kitchenware, a Macy’s parade balloon and even an Airbus. But amid signs that Hello Kitty’s pop-culture appeal is waning, especially at home, where sales have shrunk for a decade, the company has struggled to find its next-generation version of adorable. Recent flops include Spottie Dottie, a pink-frocked Dalmatian, and Pandapple, a baby panda. Even the moderately successful My Melody (a rabbit) and TuxedoSam (penguin) show no signs of achieving global Kitty-ness. “We badly need something else,” said Yuko Yamaguchi, Sanrio’s top Hello Kitty designer for most of its 36 years. “Characters take a long time to develop and introduce to different markets,” Ms. Yamaguchi said. “But Kitty has been so popular it’s overshadowed all our other efforts.” …In a ranking of Japan’s most popular characters, compiled Character Databank, Hello Kitty lost her spot as Japan’s top-grossing character in 2002.
This sign directs JetBlue customers to a counter based on their specific situation. The first item listed is Kiosk “Oops” Messages. JetBlue is bold enough to acknowledge that things aren’t always going to work perfectly and they’ve made the path to error recovery prominent. This is good customer service, and it’s good design: allow for – and acknowledge that you are allowing for – failures, and reframe them positively.
By Steve Portigal at 1:14 pm, Thursday May 13 2010
Marshall Herff Applewhite, Jr., aka Do
On March 26, 1997, my friends and I sat watching as the evening news was dominated with the lurid story of the Heaven’s Gate mass suicide. The image of Do, through an evening’s viewing, quickly became iconic. With semi-serious earnestness, we figured that if we had some way to get that image off of the television and print it on a t-shirt, we could go down to San Francisco’s Haight Street the next morning and sell ‘em on the street. We loved the idea of immediate translation from news story to meme to hipster product. We didn’t have the technology (or really, the motivation) to make it happen, but for me that was an early signal of the potential to really collapse the time in that cycle.
On May 6, 2010, we had a strange stock market crash. In the Twitter era, a commemorative t-shirt (‘I survived the crash of 2:45 pm”) was available within a few hours.
The tools to deliver this immediacy are now available to more of us. You could probably have a Do shirt up for sale on the web within a few minutes of reading this post. But the very idea of this immediacy is more part of the zeitgeist. It’s becoming a norm. We expect more immediacy. We expect that we can create an immediate experience for others. Meanwhile, consumers become producers. At the same time, we see an emergence of slow movements (from food to media), because every trend has a counter-trend.
Ironically, it took me a week to write this post. Immediacy makes no concessions to busy, I guess.
By Dan Soltzberg at 5:01 pm, Wednesday May 12 2010
I was walking to dinner with a client in Chicago and saw this choice piece of graffiti. I immediately imagined using the image for an end slide in a presentation – “Problem Solved.” Very nice.
It wasn’t until after I had posted the shot on Facebook and seen it uploaded that I realized what it actually said. Which means that I saw the graffiti, composed the shot, took several alternate shots, and processed it in Photoshop, all the while seeing what my mind had interpolated rather than what was actually written there.
We’ve had numerous experiences of clients joining us in the field and saying – after we’ve interviewed someone who was either using or enthusiastic about their products – “She’s not our customer,” because the person didn’t fit their organization’s idea of who their customers are. We’ve also heard, “We already fixed that problem,” even after seeing clearly that the solution was unknown to the end user and the problem was still a problem.
It can be very hard to see something as it is if you come to it with a strongly ingrained idea of what you think it is.
But there is a reality – customers, environments, markets – whether you are seeing it or not. If you’re developing and selling products and services, you’re far better off working from an understanding of what’s actually there, rather than what you think is there.
