Book vending machine, Heathrow, November 2009

Although these machines have been in Heathrow for more than 2 years, it’s still surprising every time I see one. It makes perfect sense to sell books for this use case in this way, but it’s just a bit unusual.

Also see more pictures from London 2009

Tags: books, heathrow, reading, Reading Ahead, retail, selling, vending

I’ve posted about 150 photos fo Flickr from our recent trip to London. Here’s a few favorites

See also:

• London 2007
• London (and Sheffield) 2008

Tags: autophagia, brick lane, c3p0, cheese, chicken, crumpet, crumpetmobile, food, fruit, graffiti, h1n1, harrod's, icon, london, manners, McDonalds, mind the gap, mutate britian, observation, paddington, parmesan, presentation, sign, signs, threepio, tube, UK, underground, warning

• Book Two (started in 2006) – As digital technologies become ever more prevalent, we believe it is inevitable that the primacy of the physical book will fade, and the art forms traditionally associated with it will be radically altered also. But in what ways will the stories that we tell be affected by the ways in which we recieve them, and what new forms will arise? We don’t have the answer, but we’re looking forward to finding out.
• A company’s sense of identity – who we are – nice parallel to my recent article on organizational empathy – Apple dropped the word “computer” from its name in January 2007, soon after it introduced the iPhone. Likewise, Fuji Photo Film shortened its name to Fujifilm in 2006, when sales of its photography products slipped to less than one-third of total revenue.

  These moves symbolize fundamental shifts in how these companies see themselves and how others perceive them. In short, they signify a change in identity.

  How a company responds to today’s tumultuous technological and competitive landscape depends greatly on how it defines itself or, in some cases, redefines itself.

  Questioning a company’s identity, whether or not it results in change, is something that every organization should do.

Tags: books, change, company, corporation, ebooks, identity, management, mission, name, reading, readingahead, strategy

• The Oxford Companion to the Book – It includes traditional subjects such as bibliography, palaeography, the history of printing, editorial theory and practice, textual criticism, book collecting, and libraries, but it also engages with newer disciplines such as the history of the book and the electronic book. It pays particular attention to how different societies shape books and how books shape societies. The two-volume work is organized in two parts, totalling a million words. Nineteen of the essays provide generic histories of the subject ranging from writing systems, the ancient and the medieval book, through central aspects of book production, to theories of text, editorial theory and textual criticism, the economics of print, and the sacred book. These are complemented by 29 surveys of the history of the book around the world, including the Muslim world, Asia, Latin America, and Sub-Saharan Africa.
  (via Design Observer)

Tags: academic, book, history, publishing, reading, readingahead, study

Today marks the eighth anniversary of All This ChittahChattah!

Flashlight Play, Kauai, Hawaii, July 2006

Tags: 8, all this chittahchattah, anniversary, Blog, eight, eighth

• Waldo Hunt, 88, dies; repopularized pop-up books in 1960s – "He was such an important publisher of pop-up books who really advanced them technically. The pop-up designers who worked for him were amazing creative engineers," said Cynthia Burlingham, director of the Grunwald Center for the Graphic Arts at the Hammer Museum of UCLA.

  The first golden age of movable books began in the late 1800s, when European publishers crafted elaborate books for children, and ended with the onset of World War I. With Mr. Hunt's epiphany, the second golden age was about to begin.

  "I knew I'd found the magic key," Mr. Hunt said. "No one was doing pop-ups in this country. No one could afford to make them here. They had to be done by hand, and labor was too expensive."

  He started Graphics International, and produced a series of pop-up ads featuring zoo scenes as part of a magazine campaign for Wrigley's gum. Soon, his company was creating pop-up table decorations and greeting cards for Hallmark.

• Electronic Popable Books from MIT – Electronic popables integrate paper-based electronic sensors that allow amazing interactivity — turning on lights and moving images at the touch of a finger. Will it catch on or will the line between printing on paper and electronic media become so blurred that consumers will opt to watch the story on a screen?
• StoryCorps: National Day of Listening – On the day after Thanksgiving, set aside one hour to record a conversation with someone important to you. You can interview anyone you choose: an older relative, a friend, a teacher, or someone from the neighborhood.

  You can preserve the interview using recording equipment readily available in most homes, such as cell phones, tape recorders, computers, or even pen and paper. Our free Do-It-Yourself Instruction Guide is easy to use and will prepare you and your interview partner to record a memorable conversation, no matter which recording method you choose.

  Make a yearly tradition of listening to and preserving a loved one’s story. The stories you collect will become treasured keepsakes that grow more valuable with each passing generation.
  (via BoingBoing)

• London 2009 – a set on Flickr – My London pictures from our recent visit
• Every year, The Harris Poll asks a cross-section of adults whether they think about 20 leading industries do a good or a bad job of serving their consumers. – Note that the cable industry regularly appears on this poll as doing a bad job.
• Time Warner insincerely and manipulatively asks customers to "vote" if it should "get tough" or "roll over" – Facing expiring deals with a number of key programmers, the nation's second-largest cable operator is launching a Web site, rolloverorgettough.com, which it says is designed to give its subscribers a voice in what it calls unfair price demands by content suppliers. Time Warner says those who operate broadcast and cable networks are asking for "incredible price hikes," as much as 300%. Customers will be able to vote on whether the operator rolls over, or should get tough, about price increases.

  "You're our customers, so help us decide what to do. We're just one company, but there are millions of you. Together, we just might be able to make a difference in what America pays for its favorite entertainment."

Tags: advertising, audio, books, cable, culture, design, digital, education, electronic, emotion, engagement, harris, history, industry, insincere, interview, interviewing, listening, london, manipulative, memories, MIT, noticing, obituary, observation, papercraft, photography, photos, poll, popable, popup, PR, reading, readingahead, relationship, reputation, stories, story, storycorps, storytelling, travel, UK

• FedEx Launches SenseAware, a device/service with GPS (and other) sensors – While FedEx does a poor job of describing in the blog post (watch the video instead), this is a brilliant addition to their existing offering: a sensor that customers (initially ultra-high-end shippers like organs – the body part kind) drop into their package to provide status data (including location, temperature, light, etc.) online via the cell network. If their current tracking data isn't sufficient, here's a premium version (at premium prices: $120/month). Mostly, though, I love the expansion of the FedEx offering in a consistent but novel way.
  (via BoingBoing)

Tags: fedex, ideation, information, innovation, location, sensors, service, status, tracking

• Daniel Stillman of ECCO reviews my IxDA-NYC talk on Improv and Creativity – Thanks, Daniel!
• LEGO architecture series – Including Frank Lloyd Wright's Fallingwater and Guggenheim, as well as Hancock and Space Needle.

Tags: adults, architecture, brand, buildings, creativity, design, ecco, grownups, improv, ixda, lego, portigal, presentation, toys

My article Organizational Empathy, from Top to Bottom has been published by Appliance magazine. I consider my experience as an HMO “customer” as a way to look how organizations instill and act on empathy at all levels.

I went online to make a medical appointment recently, and I was surprised that there was no place to explain my symptoms or reasons for needing to see the doctor. When I arrived at the clinic a few days later, a receptionist collected my copayment without any discussion of my situation. I found my assigned room and dropped check-in printout in the appropriate tray. After a moment, my name was called, and a medical assistant brought me back and began administering “treatment.” I was told to stand on a scale, and then brought to a room where she took my blood pressure. Then she wheeled over a device on a pole and produced a long metal probe. She advanced on me with it, pointing it at my face, without saying a word. Bewildered and slightly afraid, I soon realized it was a digital thermometer and that I was supposed to open my mouth (which I did, seconds before impact).

Tags: appliance, culture, empathy, hmo, medical, organization, temperature

• Amazon PayPhrase – using keywords to combine login, payment, and shipping info – Seems like an interesting idea, to use phrases to bundle up selections. It suggests the possibility of natural language interfaces, where one just "tells" Amazon what one wants to do. It doesn't appear the implementation actually provides that very easily; perhaps you'd have to play with what situations can be described with what phrases, and then try and remember what your exact language is. "Work books" and "books for work" are the same to us, but not for a literal parser as I gather this is. Still, a provocative idea and glad to see Amazon playing with what's possible.

Tags: amazon, context, interaction, interface, language, natural, password, payphrase, phrase, UI, words

I heart memes license plate, California, 2009

And who doesn’t. We all want to belong somewhere. Even if it’s in an alternate subcultural universe, it’s comforting to know that your thoughts are connected somehow to the hive mind.

For anyone wanting a walk down short-term memory lane, The Internet Meme Database should suffice. And for those who want it live and in-concert, MIT will be hosting the second ROFLCon Internet culture conference in April 2010.

Tags: culture, internet, Internet culture, Internet Meme Database, meme, MIT, pop culture, ROFLCon, vanity plate

• A Good Way to Change a Corporate Culture – To start a culture change all we need to do is two simple things: 1. Do dramatic story-worthy things that represent the culture we want to create. Then let other people tell stories about it. 2. Find other people who do story-worthy things that represent the culture we want to create. Then tell stories about them.
  (This echoes a long-standing belief of mine, but it's far better articulated than I've ever been able to do. Via Stephen Anderson)

Tags: change, culture, stories, storytelling

• The History and Philosophy of Project Gutenberg (1971???? I had no idea!!!) – Project Gutenberg began in 1971 when Michael Hart was given an operator's account with $100,000,000 of computer time in it by the operators of the Xerox Sigma V mainframe at the Materials Research Lab at the University of Illinois.

  He then proceeded to type in the "Declaration of Independence" and tried to send it to everyone on the networks … which can only be described today as a not so narrow miss at creating an early version of what was later called the "Internet Virus."

  A friendly dissuasion from this yielded the first posting of a document in electronic text, and Project Gutenberg was born as

Tags: books, digital, etext, gutenberg, history, reading, readingahead

• Meet The New Authenticity – an older post here about a topic recently revisited in my interactions column – One package had a label with a jagged edge, meant to suggest torn paper. It didn’t look like real torn paper, it looked like a manufactured torn edge. Some people really liked it, but one person called it as unacceptably fake. He pointed to another packaging label that he had purchased, as this one had a more realistic-looking torn edge, where the paper was frayed and small threads and fibers were visible.

  He was very clear that both of these edge treatments were done by machine; that no paper was torn by hand. The vernacular of the jagged paper was completely unacceptable. The more realistic (as he imagined it) frayed edge was the right way to do it.

  It’s a bit of a post-modern take on authenticity, where it’s more of aesthetic that supports suspension-of-disbelief, rather than some extremely absolutely True and Real version. What does the way it looks let me comfortably accept into my reality?

Tags: authenticity, fake, interview, real, research

Urban Camouflage, New York, June 2004

I’m off to New York next week for a handful of speaking engagements. If you’re going to be at any of them, please let me know!

• Guest lecture in Chris Fahey’s Interaction Design Fundamentals – School of Visual Arts MFA in Interaction Design – Nov. 16
• We’ve Done All This Research: Now What? – Web 2.0 Expo – Nov. 17

(PPT here)

• Design Research Presentation – Pratt Institute – Nov. 19
• Yes, My Iguana Loves to Cha-Cha: Improv, Creativity and Collaboration – IxDA NYC (SOLD OUT!) – Nov. 19

(slides here)

• Getting Generative: User Research Applied to Business Decisions – School of Visual Arts MFA in Interaction Design – Nov. 20

Tags: chris fahey, conference, design research, improv, ixda, ixda nyc, New York, presentation, sva, web 2.0