Tokyo, 2002. Don’t you just love the jogging inset?

Bali, 2007. I was reminded of Wanted! posters.

Brussels, 2009. All the European Parliament election posters we saw had an “ordinary-person” vibe to them, just slightly gussied up for the poster.

More pictures from Belgium here.
More pictures from Bali here
More pictures from Japan (2002 here, 2008 here)

Tags: bali, brussels, campaign, election, eu, european union, indonesia, Japan, parliament, politics, poster, tokyo

• Appliance Anxiety – Replace It or Fix It? – Perhaps economic conditions are leading people to different tradeoffs about repair vs. replace, although the company support for parts is ridiculously poor. Reminds me of the appliance client we had years ago that wanted to design great products that would move people to "want in" instead of the traditional "wear out."

Tags: appliance, consumption, parts, repair, replace, unconsumption

• Lovenest: Help Keep Your Baby’s Head Round – The parent-of-baby market seems unique in its (often peer-reinforced) drive to identify new needs and corresponding solutions. This leads to a lot of stuff being produced, some as expensive replacements for existing satisfactory (if generic) solutions, but much of it seemingly innovative. I suppose the work of a parent now includes the emotionally fraught process of trying to sort out the difference.
• Icon-o-Cast by Lunar : Best products & experiences for new moms & their babies – This is a really great discussion about how parents-to-be seek out product information, what products are offering and not offering, the challenges around integration with other products and with the existing home environment. Good insight and tons of opportunity for designers, brands, and retailers.

Tags: baby, chittahchattah, development, fear, head, insight, learning, lovenest, mom, mother, needs, parent, problem, product, round, shopping, solution, technology

Window sign, Amsterdam, May 2009

It’s pretty clear from the list of items available who this store (adjacent to a nice hotel) is catering to

Gifts, wannahaves, cold drinks, candy, souvenirs and: toothpaste, toothbrushes, shampoo, nailclippers, lighters, shavingfoam, adapters, batteries, toys, Delft blue, jewelry, magnets, T-shirts, caps, bags, kitchenstuff, dolls, etcetera ..

But what the heck is a wannahave? Seems to be Dutch slang for a desirable artifact (obvious, I guess). There’s even Wannahaves International

WHS International BV is owner, Publisher and exploiter of the international brand Wannahaves(r). Wannahaves primarily targets young modern men in age range 18-34.

And to that point, the navigation on their website includes: Gadgets, Games, Babes and Lifestyle.

I guess I’ve learned a new word!

Meanwhile, photos from our trip to Amsterdam are slowly going up here.

Tags: amsterdam, dutch, holland, jargon, netherlands, sign, slang, window

• Cows with names produce more milk, scientists say – The story is slightly hyperbolic – a cow with a name is a proxy for all the other differentiating factors in cow-care. "Placing more importance on knowing the individual animals and calling them by name can – at no extra cost to the farmer – also significantly increase milk production. Maybe people can be less self conscious and not worry about chatting to their cows."
  (via @timstock)
• Time magazine has called Beer Lao Asia’s best local beer, but outside Laos it's almost impossible to find – Like a film festival winner without a distribution deal, the rice-based lager has struggled to turn cult status into anything other than good press. Just 1 percent of its annual production is exported. Lao Brewery hopes to change that. It would like to see 10 percent sold abroad, and it is counting on Vang Vieng’s beer-loving backpackers to help them make the sale.

  Lao Brewery is building a network of fans-turned-distributors who import and sell the beer in select markets. Some distributors are former travelers who see potential in a brand with little international exposure. Others just really like the beer.

Tags: beer, beverage, bovine, brewery, care, champion, cow, customer, dairy, empathy, experiment, fan, global, laos, local, marketing, milk, moo, production, relationship, rice, science, symbol, user, viral

• Interesting and inspirational exhibit at SFMOMA: Looking In: Robert Frank's "The Americans" – "I'm always looking outside, trying to look inside, trying to say something that is true. But maybe nothing is really true, except what's out there. And what's out there is always changing."
• A hedge fund manager learns to say "no" to investment proposals, fighting to buck the trend of easy if ludicrous investing – I told him that it was the dumbest idea I’d heard in a long while, and that I’d sooner pile up hundred-dollar bills to make a bonfire than invest. I hung up abruptly, and I began to feel a long-forgotten rush. The rush of calling foolishness by its true name. The pleasure of meting out chastisement to presumption. The satisfaction of knowing that my no meant a death blow for this bad idea, because there wasn’t an uncritical yes waiting next door. I am capital’s gatekeeper, and you shall not pass!

Tags: 1950s, Americans, culture, document, exhibit, frank, history, investing, management, museum, no, norm, normal, observation, perspective, photography, portfolio, pressure, risk, sfmoma, trend

• What Does Your Credit-Card Company Know About You? – "In 2002 J. P. Martin, a math-loving executive at Canadian Tire, decided to analyze almost every piece of information his company had collected from credit-card transactions the previous year. His data indicated, for instance, that people who bought cheap, generic automotive oil were much more likely to miss a credit-card payment than someone who got the expensive, name-brand stuff. People who bought carbon-monoxide monitors for their homes or those little felt pads that stop chair legs from scratching the floor almost never missed payments. Anyone who purchased a chrome-skull car accessory or a “Mega Thruster Exhaust System” was pretty likely to miss paying his bill eventually. Why were felt-pad buyers so "upstanding? Because they wanted to protect their belongings, be they hardwood floors or credit scores."

  The article goes on to describe how debt collectors build relationships with (rather than harass) debtors, who pay off more to the brands they have a relationship with.

• We Are Now In The Age Of Nice – another Sunday NYT unsubstantiated trend-attempt – That amiable guys and uncomplicated sweethearts could be today’s pop heroes is one sign of an outbreak of niceness across the cultural landscape — an attitude bubbling up in commercials, movies and even, to a degree, the normally not-nice blogosphere.
• Can supposedly-predictive quantitative market research techniques help Hollywood? – Still, is it smart to bring on pricey consultants when corporate overlords are demanding cost cuts? And what of the parade of failed attempts by consumer research firms to break into Hollywood? Few people in the industry can forget Tremor, the research firm that was owned by Procter & Gamble. It came to Hollywood in 2002, signed up with Creative Artists Agency and roped clients like DreamWorks — though its ideas often proved prohibitively expensive.

Tags: air, bank, behavior, consumer, credit, culture, customer, data, debt, film, finance, hollywood, marketing, movies, nice, niceness, numbers, NYT, pattern, prediction, quant, quantitative, relationship, research, sunday, times, toothpaste, trend

• Griffin designers explain their product development process – An idea that passes the initial "sniff test" gets assigned to a Category Manager, who shepherds it through a more formal proof-of-concept process. They discuss it with industrial designers, engineers, user researchers, the sales team, even packaging. The goal is to thoroughly vet the product to make sure that it's a good fit with our customers, our capabilities, our strategic priorities, our distribution channels and our financial requirements, before it gets the green light for resources to be allocated.
  (via Core77)

Tags: accessories, aftermarket, apple, design, development, griffin, ipod, product

• Mark Menjivar's You Are What You Eat – Set of naturalistic images of inside of refrigerators, with brief profile of the owner. Beautifully done.
• Rollasole – after-dancing semisposable shoe vending – Fact 1: The best nightclubs are notoriously located at either the top or the bottom of a massive flight of stairs.
  Fact 2: The best nightclub shoes are painful, precarious and perilously pointy.
  But fear not, for we at Rollasole have appeared like Prince Charmings (sic) to gently escort you down the stairs, across the kerb and into the back of your carriage – all without falling on your face.
  When you're all danced out, just slip one of our vending machines a fiver and it'll sort you out with a pair of roly poly pumps and a shiny new bag to shove your slingbacks in.

  (via Springwise)

• Legendary McDonald's failure in the UK – McPloughman – Although vegetarian burgers have failed in the U.S. McDonald's, one of McDonald's most spectacular production failures happened in Britain. This failure can be seen not only as a failure to understand the desires of its primary market, largely for burgers and fries, but also as a lack of understanding of a food product that is tied to British identity. In 1994 McDonald's test marketed the "McPloughman" in Britain. A "ploughman's lunch" is a very traditional British lunch that consists of bread, cheese (British, of course, usually cheddar) and a pickle (also cured in the British style). An attempt to tie the America-based company to such a traditional British product was a "McFlop." The company admitted that the British counter crew were embarrassed both by the concept and by the name itself.

  [Thanks to Stokes Jones for the tip to this one]

Tags: adaptation, appliance, bread, cheese, club, clubbing, culture, dance, dancing, failure, food, fridge, global, insight, kitchen, local, McDonalds, meal, observation, photography, photos, pickle, ploughman, refrigerator, shoes, snack, vending, women

• The Comic Strip Museum in Brussels (Centre Belge de la Bande Dessiné. Belgisch Centrum voor het Stripverhaal) – A really interesting museum; I had no idea of the rich and important history of comics in Belgium, beyond Smurfs and Tintin they've produces an insane number of titles over the decades.
• Comics is the ninth art? – Although this post attributes the source to someone besides Morris, it does offer a bit more explanation about the set of arts
• Maurice De Bevere aka Morris – Belgian comic strip author who (according to the Comic Strip Museum in Brussels) coined the term The Ninth Art to describe comics

Tags: art, belgian, belgium, brussels, comics, history, morris, museum, travel

Top: Toilet paper (US)
Bottom: Toilet paper (Netherlands)

A research respondent recently described their challenges in redistributing goods from abroad, since it turns out that a “standard” shipping palette is actually a different size in the US and in Europe. Do conflicting standards necessarily inhibit interoperability? Would North American toilet paper operate properly in a Dutch dispenser? And what do those different standards say about our history, perspective, or values? Is the gestural usage different? Are hands or bottoms in different relative proportions here or there? Is there a different tradeoff around cost and (perceived?) cleanliness?

See my Amsterdam pictures here (Note that as of this writing, only a few have been uploaded, but there are plenty more to come in the next few weeks).

Tags: dutch, global, interoperability, netherlands, standards, toilet paper, tp, width

• FitFlops – the FlipFlop with the Gym Built In – What we girls really need is something like a flip flop that tones and trims our legs while we run errands. We have no free time…We Want a Workout While We Walk!” FitFlop midsoles incorporate patent-pending microwobbleboard ™ technology, to give you a workout while you walk. One woman reported feeling like she’d had a ‘bum-blasting’ workout after a half an hour of FitFlop-shod walking.

  (Thanks to CPT!)

• Love Land, first sex theme park in China closed before construction completed – Photographs showed workers pulling down a pair of white plastic legs and hips that appear to be the bottom half of a giant female mannequin towering over the park entrance. The mannequin is wearing a red G-string. The park manager, Lu Xiaoqing, had planned to have on hand naked human sculptures, giant models of genitals, sex technique “workshops” and a photography exhibition about the history of sex. The displays would have included lessons on safe sex and the proper use of condoms. Mr. Lu told China Daily that the park was being built “for the good of the public.” Love Land would be useful for sex education, he said, and help adults “enjoy a harmonious sex life.”
• Air Traveler Satisfaction Goes Up? Look Beyond The Data – The airline business scored 64 out of 100 in the first quarter of this year, a 3.2% increase over the same period a year ago. Airlines were still among the lowest-scoring businesses in the index, which measured customer satisfaction with the products or services of hotels, restaurants and 14 other sectors. Full-service restaurants scored highest at 84. Airlines scored far below their own index high of 72, achieved in 1994. "It certainly looks like most of these increases, if not all, are due to lower passenger load," says Claes Fornell, professor of business at the University of Michigan and index founder, noting that the recession has kept many Americans from traveling. The lower number of passengers "means more seat availability, shorter lines, more on-time arrival, fewer lost bags, and all that probably adds up to a slightly higher level of satisfaction." He noted that a reduction in the number of flights offered could erase the slight gains achieved in passenger satisfaction.

Tags: ahem, airline, airplane, aspirational, attraction, baggage, bum, china, claim, customer, data, demographic, education, experience, fitness, flyer, footwear, free, insight, interpretation, pardon, park, promise, satisfaction, sexuality, shoe, survey, travel, traveller, unsubstantiated, waiting

• The "Fling" is the first new chocolate bar Mars has introduced in more than 20 years – Wrapped in a shiny pink and sliver package, this delicate "chocolate finger" is intended for women. The word "finger" is an industry term for a long, slim confection, Mars spokesman Ryan Bowling says, but with ads that invite you to "Pleasure yourself" in pink lettering, consumers might come to other conclusions.

Tags: candy, chocolate, innuendo, marketing, Mars, pink, women

• Mass Customization of the Fiat 500 – A number of folks we recently met in Europe mentioned this new (although an updated classic) car as being perfect for their needs. The variation and customizing, while perhaps not unique in today's marketplace (I'm imaging the Mini's variability is similar if not beyond) was still striking: "The 500 is available with four different trim levels: Naked, Pop, Lounge, and Sport. Customers can choose also between 15 interior trims, 9 wheel options, 19 decals, and 12 body colours. There are over 500,000 different personalized combinations of the 500 that can be made by adding all kinds of accessories, decals, interior and exterior colours, and trims."
• Searching for Value in Ludicrous Ideas – Allison Arieff writes about "inventor/author/cartoonist/former urban planner Steven M. Johnson" whose "work tends toward the nodes where social issues intersect with design and urban planning issues." I'm reminded of my formative experiences with Al Jaffee features from MAD magazine where he's describe future products or technologies, or explain (fancifully) the workings of some current product (i.e. bars of soap that are made with quick disappearing stuff on the outside and then a small interior core that takes a long long time to dissolve).
• Traffic: Why We Drive the Way We Do (and What It Says About Us) by Tom Vanderbilt – Suggested to me by René Vendrig at the Amsterdam UX Cocktail Hour, after my talk on looking at cultural differences based on everyday observations. He tells me "It is about traffic, but the real subject is human psychology and how we deal with that kind of situations."
• It's Not TV, It's HBO – HBO's standard-creating slogan, giving words to the premium experience of their programming.
• It's not just coffee, it's Starbucks. – New ad campaign for Starbucks attempts to differentiate on quality, but sounds just a bit familiar.
• All This ChittahChattah | Flying the sneaky skies – (see link for screen grab)

  While checking in online for a United Airlines flight, you may be offered the opportunity to upgrade to Economy Plus. It’s likely that most people decline upsells in many situations, though. The default would be to click “no thanks” and move on to completing the transaction. But United has done some tricky and manipulative interface design. The bright yellow arrow with bold text placed on the right is almost irresistible. E-commerce sites have trained us to envision a transaction moving from left to right (granted that they’ve landed on that model since it corresponds to how we read and other cultural factors); it’s very easy to click on the arrow and make a purchase you didn’t want. It takes cognitive work to search for the preferred option which is a lowly blue-underlined unbolded text link off to the left.

• Evil-interface design in airline website design spanked by European Commission – "Another common problem is the use of prechecked boxes offering services like travel insurance; consumers must uncheck the boxes to remove the unwanted charge." I've written before about United's website being slightly more subtle in their evilness, by offering an upgrade during check-in where the highly visible (colored graphic arrow) button in the default location will cost you tons of money; it's more effort to realize, locate, and decline the offer. Why do we live in a world where major brands want to sell us things that we don't want by tricking us? It's unconscionable that any company can claim to respect consumers and then pull crap like this.
• Cyd Harrell of Bolt | Peters reacts to the ludicrous Dell campaign trying to sell computers to women, in 2009 – "…a woman, with the last Dell I will ever own. It’s my current laptop, and I chose it because I needed a computer powerful enough to run screensharing tools and high-res video; I needed mobile broadband to stay in touch with my clients and employees, and not just my kid (heresy!); I needed my screen to look great when I go to meetings with clients. That is to say, I needed it for work. Dell, let’s make it official: you can bite me and the millions of other women who take themselves and their technology seriously."

  I love the articulate passion here, as well as the insight into what may have happened organizationally/culturally at Dell (ahem, really crappy research) that leads to such a horrendously offensive sales pitch to HALF of their buying population

Tags: 500, advertising, airline, Arieff, behavior, boycott, brand, car, cartoons, checkbox, coffee, commentary, critique, culture, customer, customization, default, dell, design, differentiation, Europe, evil, fiat, gender, HBO, ideas, idiocy, insight, interface, jaffee, mad, manipulation, marketing, message, offensive, patronizing, persuasion, positioning, provocation, psychology, quality, research, revolt, sales, satire, silliness, slogan, small, sneaky, starbucks, system:filetype:jpg, system:media:image, traffic, trim, tv, united, User Research Interviewing, vehicle, web, website