• Clifford Geertz, eminent scholar in cultural anthropology died at 80 yesterday following heart surgery
  We read and discussed his “thick description” essay in our User Research Theory group a few months back; my first and only exposure to his work so far
• Shaping Things explained by Bruce Sterling
  He uses flickr to create a short slideshow with explanatory text that walks the reader/viewer through the concepts behind the book.

Our CCA class just finished a “user experience audit” of BART and found dozens of aspects of the whole experience that are sub-optimal. I’ll add this one (although maybe one of them saw this as well).

Step 1 – remember your stall number.

Too bad this sign is posted in the ticket-buying area of the station, far far away from your car off in the parking lot. It should read Go back to your car, dumbass, and write down the four digit number and then come back here and look at step 2. Their guidance is not presented at a useful point in the process, at all.

Last week I dialed my cell phone with my 4-digit parking code so that I could “remember” it. There’s one machine for buying tickets, and then through the turnstiles is the next machine for paying for parking (“the paid area”). So even if you walk from your car muttering 3214 over and over again, you still have to use a number-heavy interface to select the value of your ticket, enter your ATM password and so on, and that’s likely to wipe out your short-term memory.

But I only learned this from failure. All of which makes this sign so unhelpful.

Tags: bart, memory, parking, sign, transit, UI

Appallingly, the ISP that hosts portigal.com pulled our plug around midnight last night when we exceeded our monthly bandwidth. I am spluttering with rage (really; I am wiping down the screen as I type) and frustration. There was no warning. Indeed, when I got a cryptic automatic warning a month ago and inquired about it, there was no help. I guess blog traffic is pushing me over the edge on bandwidth. That means some form of success, and paying the price for it.

I was able to pay more money and get back into my email, blog, website, etc. And now I’m having Stockholm syndrome. Well, no, but the incredible hassle of moving seems beyond my emotional and technological fortitude at this point – now that this is run with WordPress, I suspect that moving is even hairier than before.

Anyway, very little emailed appeared after this 11 hour absence, and at least one person is reporting a bounceback (that’s not what is supposed to happen, of course). Email is back, so if you sent something and it bounced, please resend.

Classy all the way here. Sheesh. Sorry for any inconvenience.

Tags: customer service, email, hosting, ISP, quota

• A campaign in China to offer free hugs to strangers fails to catch on
  Cultural difference stories are always fun. It’s not clear in the story who is behind this campaign, presumably one of those feel-good societies. It’s not the Chinese government, given that the police hauled away some huggers or profferers of hugs
• PAMELA (Pedestrian Accessibility and Movement Environment LAboratory)
  A simulated pedestrian environment to examine “open space” accessibility. Variable layout, materials, color, texture, lighting, moisture, acoustics.

• Malcolm Gladwell – The Myth of Prodigy and Why it Matters
  In 2001 I sent Gladwell a fan letter and told him what kind of work I did. In his response, he asked me to pass on leads for stories (a standard response, obviously) and I suggested “prodigies” and “dynasties” as possible topics. Looks like he took my sug

This past Friday was, well, User Research Friday.

Here’s the obligatory shots of backs of heads and a person and a slide. Comments on the whole thing follow the pictures.

I am so appreciative of all the work put in by the folks that organized User Research Friday; the constraints of the (un)conference problem are pretty extreme and they struck the best balance they could, given the effort put in (i.e., it was free, and all done by volunteers, and that’s appropriately going to limit what is being created; this isn’t TED). I’m looking forward to the next one, too.

It continues to be amazing what people can do in terms of throwing together an event with little budget, planning, advance notice, etc. And what goes with these unconventional events is a rethinking of the purpose of such a gathering.

We (and this is the collective we, as participants and organizers of events) are still not there yet; I haven’t seen one of these work to its potential (although the effort/payoff ratio is much better than a big expensive event, too, so part of the problem is common across events in general more than the specific approach; I’m more likely to (constructively) critical because these events are at least trying to rethink the approach). There’s a tension between the different goals that people come to these things with, and the way the event is configured to address those needs: content, discussion, and networking being the biggest ones I can suss out.

The content here was so-so. One presentation was a bald-ass sales pitch, complete with a pre-emptive slide for anyone who might disagree with the value of what was being sold, referred to as “that guy” – no one would want to be “that guy” would they? The ones that always asks those (eye roll) questions? Sheesh. Great to address the FAQs that come up, but no need to be such a dick about it. At least one talk went entirely over my head. Others shared some case studies in an informative and direct fashion.

Sadly much of the content dealt with workarounds for the constraints of business today. No time to go see customers, who are too far away and may be in a situation where we can’t go see them at the time of most relevance. Can we get someone else to go see them? Or can we put a piece of technology in place that can intermediate? In general, these are good solutions to real problems, but I fear I’m watching the field drift into a spot I’m not so crazy about. I realize this reflects the Bay Area/Silicon Valley thing and had I attended EPIC or AWF I wouldn’t be struck by the contrast. Any of our local events that are self-generated in terms of content suffer the same techno-drift (see DCamp, etc.).

Only one presentation was designed to elicit some sort of dialog (not that others presenters should have taken that approach; the format didn’t really support it).

The event offered little in terms of discussion. There are tons of people in the room, so as many questions as possible in the short session length were taken. But any large-number-of-participants event will rarely build into any new conclusion, it’s merely clarification after comment after clarification. There was to be a panel session (and I was asked to be a panelist) but the organizers decided to cut it. I am not sure why. Time? Lack of focus for a topic? Too much content? Of course, I wanted my fifteen minutes, so I felt bad and my perspective on the value of the panel is filtered strongly by my desire to have been involved in the panel. Breaks, if any, between presentations were brief and some folks no doubt were reviewing content with each other, while others were just chatting, queuing, and drinking (yeah, there was free wine and beer and eventually champagne)!

The networking was crammed into that time as well. I enjoyed having a printout of the signups ahead of time so (as an introvert, I guess) I could plan for who I could see that I knew; as well as having other brief chances to meet others.

The post-presentations networking (where more food and booze came out) was a bit disappointing; it was Friday so people left to go to their other lives fairly quickly. I imagined it running later than advertised, but it petered out earlier, so I was a bit bummed on that front.

I was struck by how much focus and interest there was on the presentations themselves; I pictured more hallway chatting going on adjacent to the talks, but we all gravitated towards the talks.

I’ve not been involved in anything more salon-like; smaller, more focused, with some intention to produce some result by the end. I’m not sure I’m ready to organize something myself, but I’m definitely interested in that, as a contrasting experience.

Tags: conference, event, unconference, user research, user research friday

We went to a Halloween costume party yesterday. The invite urged/threatened us to create a costume with an emphasis on recycling, so we put together silly costumes that made use of materials we had around the house. We used a bit of tape and a bit of thread, but it was all stuff that was unused or eventually going into the garbage (as much of it did, today).

Chain taken from an old conference badge. Badge is the reflector from the Ikea “LOCK” light fixture for the headgear, UPC code from empty box of Kong treats.

Found chain with binder rings and shower ring as holster, battery pack with expired batteries and a storage box from wall-mounting hardware.

Guns made from old bathroom faucet valve stems and closet hooks. One screwed right into the other easily.

We took apart an IKEA “Lock” light fixture, and inverted it and stitched it to a baseball cap (with the cap’s button poking through the base’s hole of the same size), then taped the socket upside on top, with the wire connectors as deely-bopper-style endings for the wires.

And the result? Pretty silly!

Tags: costume, halloween, IKEA, recycling, reuse

This is how they display snakes in the “natural history” museum at Big Basin campground. And this is my 3000th picture posted to flickr. About as exciting, I guess, as seeing the numbers on your odometer roll over, but worth sharing here so we can stop for a moment and consider how the extent of the publishing we are able to do with blogs, flickr, podcasting, and so on. That’s a lot of content to share, 3000 pictures. I’m sure some amateur photographers (especially in the days of film) could never create that many images. But this isn’t even about creation – it’s the amount of photos I’ve been able to post in a public medium.
And flickr tells you how many times they’ve been seen. Some pictures end up being very popular. Perhaps a few have never been looked at (although I’d guess it’s very very few; most seem to have been viewed a few times; the older ones, even the less popular ones, have a surprising number of views). Being a publisher, who can create and present content for others to view is a whole other experience. Flickr has given me some structure, even motivation, for being involved in photography. I have some need to act on my pictures, even if that is to simply upload ‘em and title ‘em, and that structure has (for me) increased my enjoyment.

[Ironic, perhaps, that this photo wasn't actually taken by me, but is still "my" photo.]

Update: 3,000th picture, not so much

Tags: big basin, camping, content, flickr, photograph, publishing, snakes, tube

From Bizarro. Not side-splitting, but a nice piece of product-meets-culture zeitgeist.

Tags: bizarro, bluetooth, headset, meaning, mobile phone, phone, usage

Norm Thompson is an online clothing catalog, where many of the images belie their naively breathless copy.

Tags: clothing, copy, cosby, huxtable, sweater

Another quote from Learning from Las Vegas

The double-hung windows denote their function, but their group connotes domesticity and ordinary meanings.
Denotation indicates specific meaning; connotation suggest general meanings. The same element can have both denotative and connotative meanings, and these many be mutually contradictory.

These are powerful words and I blog this to help myself (and maybe others) keep track of the difference between the two and use them both more effectively.

Tags: connotation, connote, denotation, denote, jargon, learning from Las Vegas, meaning

• urban design project – wayfinding and signage in BART
  Relevant because over the last two weeks our CCA students have done a small “user experience audit” of BART. Last night we saw lots of great pictures and stories, and our colleague and friend Kristian led them through an excellent frameworks exercise to learn how to connect design to research.
• Top earning dead celebrity is now Kurt Cobain, number one with a bullet. Elvis, bubbling under at number 2.
  Neil Young’s “Hey Hey My My” was quoted by Cobain in his suicide note (“it’s better to burn out than to fade away”) while elsewhere in the song Neil sang “The King is gone but he’s not forgotten.” Could be a one-hit wonder due to some catalog sales. Presumably Elvis’s estate is more consistently well managed than what Courtney would be doing?

Welcome to Westlake Touchless Car Wash
Although the term “touchless” implies that nothing touches your car, our employees actually do touch your car.

Tags: irony, naming, touchless car wash

It’s a gorgeous sunny day on the California coast. Halloween seems far off. Thanksgiving even further. Yet today we received our first (of many, no doubt) Crate and Barrel xmas catalog? The grocery store is featuring egg nog (as well as other nogs). I don’t know if I can handle multiple streams of holiday pressures.

Tags: escalation, holiday, merchandising, retail, shopping

• Walmart.com uses personas
  She is a woman in her early 40s, lives in the suburbs and has “several” children. “We call her Nancy,”
• From Del.icio.us to WordPress: How to automatically post daily links
  Today is an experiment. I may start using del.icio.us to post daily links, and this site tells me how. Let's see if it works or what unholy hell I will have unleashed on All This ChittahChattah and all who visit
• Starbucks “infill” – putting stores near other stores
  “In Vancouver, Canada, such planning has meant adding stores on either side of a busy intersection.” – is this continuing or just the famous intersection on Robson that has two of them? That’s years old.