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Archive for January, 2005

We don’t remember new products

Thursday, January 27th, 2005

As seen on Experience Manifesto
56% of consumers could not recall a single new product launched in 2004 (despite an increase in advertising)
Top 10 new product launches recalled by consumers (without regard for whether or not they liked the product) were: Glad Press’n Seal (26%), Coca-Cola C2 (24%), Clorox ToiletWand (23%), Apple Mini iPo (21%), Swiffer Sweep Vac (21%.), Gillette’s M3Power Razor (20%), Hershey’s Swoops (19%), Oral-B Brush-Ups (18%), Pepsi? Edge (17%) and Febreze Scentstories (16%)

Nothing here about the influence of actually experiencing the product on the ability to recall, one of the points of my FreshMeat on recalling stuff from the year gone by.



Dress-a-vac

Tuesday, January 25th, 2005

Catalog stores are fascinating for examples of products that acknowledge but do not solve new problems. This is a case-in-point, a costume to dress up your vacuum cleaner as a Bear, Bunny, Cat or (ironically) Maid. One of these things is not like the other! The impliciation here is that our closets are so filled with other crap that there’s no room to keep the vacuum clear, so it needs to be kept out (I’ve seen this happen in user research; perhaps because it was just handier to leave it out anyway); but then you have this backstage-looking machine sitting in your lovely frontstage. Their solution is to transform it into something else - a hideous dress-up doll. Requiring many steps; guaranteeing that once it’s dressed, you’ll never vacuum again, and once you vacuum, you’ll never bother with this again. But, interesting. Spotted on Boingboing.



Color Coded Mugs

Monday, January 24th, 2005

Via JoshRubin: Cool Hunting, this mug collection comes in a range of shades of brown, allowing you to identify and specify your preferred amount of whitening. When the tea (perhaps this would work with coffee as well?) matches the vessel, all is good.



How to beat the spam filters?

Monday, January 24th, 2005

Here’s part of the body of a spam I got today. Bela Lugosi is not dead, and he is sending me spam? Or it some huckstering cow? I have no idea. Weird, and funny. The latest technology in getting past spam filters, no doubt (didn’t work, in my case).

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Google Pause

Sunday, January 23rd, 2005

Somebody pass this along to the folks at Wired’s Jargon Watch.

Google Pause: that momentary shift in context while writing a message when a thought or a question can be expanded upon or answered if you’d just shift to Google for 30 seconds.

Example:

Max, that sounds like a great season ticket package, I’m sure you guys will have fun. I hope it wasn’t too expensive - oh, Google pause. Wow! That’s cheap!



Hungry Jack Pancakes & Waffle Mix FAQs

Sunday, January 23rd, 2005

I dunno - it just concerned me that this was the first Frequently Asked Question
Question I’m used to finding my favorite Hungry Jack Pancake Mix based on the color of the box. I’ve noticed the boxes are now all red. How can I find my favorite color?
Answer We’ve updated our graphics to unify the look of our Hungry Jack products. All Hungry Jack products are now in a red box. The colors of the boxes that you are used to seeing are still there. They can now be found in the background color behind the flavor name.

* Orange = Buttermilk Just Add Water
* Yellow = Extra Light & Fluffy Just Add Water
* Red = Buttermilk Add Milk, Oil & Eggs
* Light Blue = Extra Light & Fluffy Add Milk, Oil & Eggs
* Dark Blue = Original Add Milk, Oil & Eggs

Question Has the product formula or quality changed since the packaging is different?
Answer Hungry Jack Pancake Mixes still have the same great taste and quality you’ve come to expect. Addtionally, Hungry Jack Pancake Mixes are now fortified with Calcium & 6 vitamins plus iron.



NYT catches up to Wired

Saturday, January 22nd, 2005

In Dec ‘04 Wired put out a detailed article about revolutionary thinking in traffic engineering:
Hans Monderman is a traffic engineer who hates traffic signs. Oh, he can put up with the well-placed speed limit placard or a dangerous curve warning on a major highway, but Monderman considers most signs to be not only annoying but downright dangerous. To him, they are an admission of failure, a sign - literally - that a road designer somewhere hasn’t done his job. ‘The trouble with traffic engineers is that when there’s a problem with a road, they always try to add something,’ Monderman says. ‘To my mind, it’s much better to remove things.’

Today, the NYT writes about the same guy..



NYT gets current

Saturday, January 22nd, 2005

This story, blogged here on Jan 13 described the reaction to a Valentine’s Day bear that is in a straitjacket. The NYT does their article on it, 9 days later. Nice.



HoustonChronicle.com - Norway mistakes ‘Hook ‘em’ for Satanic gesture

Saturday, January 22nd, 2005

HoustonChronicle.com has a well-written, appropriately tongue-in-cheek article about Norwegians reacting to Jenna Bush’s seeming-devil-invoking hand gesture that was really a Texas Longhorns sign. The coverage of this has been really lame; pointing out that the gesture is similar to a heavy-metal sign in Norway. But even the SF paper ran a picture of a rock concert in San Francisco where people were using the same gesture. But it was an AP story; they left the story unedited, making no reference to the fact that it’s something that happens at every rock concert in this part of the world as well. Yes, the Norwegian press reacted, based on their metal-esque interpretation of the gesture, but the story doesn’t have to have this wild-eyed “in NORWAY, heavy metal fans made this gesture when they enjoyed their loud rock music” as if we’ve never heard of that fascinating and exotic foreign fact.



Trendy Ikea ho-hum at home

Saturday, January 22nd, 2005

The SF Chronicle points out that IKEA stands for shoddy cheap crap to get when you can’t afford to purchase real furniture. At least in Sweden that’s what it stands for. According to the author, it’s a cheap way to look sophisticated. Perhaps true, but a little short of the more complex truth (but hey, it’s only a quick newspaper column, and this is an even quicker blog entry). But it does tap into this design/style/cost issue that the NYT wrote about earlier this week.



review: International Builders Show

Saturday, January 22nd, 2005

read more from On The House
Thought that your new low-profile, side-by-side fridge with ice and water in the door was as good as it gets? You apparently haven’t seen the refrigerator with a built-in computer monitor. Now, while you’re waiting and filling your glass with ice and water you can check your e-mail or surf the Net. You also can scan your groceries to create a shopping list, order online and have them delivered to your home.

Hel-lo? This has been a concept, and eventually a (poorly-conceived) product for at least seven years. How can these columnists review it as something new?



Interesting characters. A good script.

Wednesday, January 19th, 2005

‘Assault on Precinct 13′ rivals the best police thrillers of the ’70s
‘Assault on Precinct 13′ has the feel, the look and the energy of a really strong crime thriller from the 1970s. This is easy to say, as it’s a remake of a 1976 John Carpenter film of the same name. But this observation comes to you unsullied, from someone who saw it before knowing it’s a remake or seeing the original picture.

This blows me away. How could someone whose is to write about movies not know that this is a remake? Nowhere in the article does he elaborate on this statement. Just seems very very lame.



Titan Probe Drops Into ‘Creme Brulee’-Like Surface

Saturday, January 15th, 2005

Titan Probe Drops Into ‘Creme Brulee’-Like Surface
Data sent back by the Huygens space probe from the Saturnian moon Titan show a frozen, orange world shrouded in a methane-rich haze with dark ice rocks dotting a riverbed-like surface the consistency of wet sand, scientists said on Saturday.

Yum?



Abu Ghraib scandal suspect was just “following orders”

Saturday, January 15th, 2005

Abu Ghraib scandal suspect was just “following orders”

The lawyer for a soldier court-martialed for abusing detainees at Iraq’s notorious Abu Ghraib prison said Friday his client was just following orders, and that his superiors are those who should be tried. “Our defense is that Specialist (Charles) Graner was following orders,” said Guy Womack, the military policeman’s civilian attorney in the court martial proceedings that started at the Fort Hood army base in Texas Friday.
Critics have pointed out that his defense bore similarities to that of Nazis tried at the Nueremberg war trials, many of whom claimed they were only following orders.

It’s interesting to note that the lawyer said his client was “following orders” but the press (including this piece out today) have inserted the “just” in a way that makes it appear that Graner or the lawyer used that word.

“I was following orders”
and
“I was just following orders”
are certainly similar, but the latter is one step closer to Nuremberg. It’s amazing what the press can and does do with one simple word.



Now that’s a title

Thursday, January 13th, 2005

A friend has a testimonial on his website from someone whose title is Director of Entertainment and Male Action Packaging



Google Guide: Similar Pages

Thursday, January 13th, 2005

Has anyone ever got anything useful from choosing Similar Pages in Google?



AP Wire | 01/13/2005 | Vending Machine Industry Aims at Obesity

Thursday, January 13th, 2005

Vending Machine Industry Aims at Obesity
The vending machine trade association is launching an anti-obesity campaign to encourage healthful food choices, hoping to fend off efforts to remove machines from schools and improve the industry’s image as concerns grow about the fattening of America.

The program, ‘Balanced for Life,’ is being unveiled Thursday at an event featuring pro football Hall of Famer Lynn Swann.

The effort by the National Automatic Merchandising Association includes a color-coded rating system for food sold in vending machines, indicating healthful choices and those that should be eaten in moderation.

Doesn’t this seem like something out of the Simpsons? A vending machine that refuses to vend something because you’re too fat?



Valentine bear has some seeing red

Thursday, January 13th, 2005

Crazy for you bear’ angers mental health advocates. Apparently it comes with its own commitment papers. Insert “fear of commitment” joke here?



Your Call (and Rants on Hold) Will Be Monitored

Tuesday, January 11th, 2005

NYT story about the people and firms that monitor those customer service calls. Surprising (but upon reflection, maybe not) to read that they monitor the call when you are on hold and (tee hee) hear all the things you say behind the scenes. Ridiculous (to me) that they are making the case in this story that companies are striving for higher quality more empathic listening-type of service in order to differentiate themselves. That’s an angle of the story, sure, to support the presence of these monitoring firms, but really, does anyone think that’s what is going on?



What would you look like if…

Monday, January 10th, 2005

This page is totally cool - upload a picture of yourself and transform it to a male/female/old/young/racial/manga style.

The “save” feature is problematic or I’d be attaching a sample right here!



Dog Litter Housetraining System

Saturday, January 8th, 2005

Dog Litter? Who knew?



PETCO grabs a decimal

Saturday, January 8th, 2005

Subject: An important message about your Rebate from PETCO.com
To: steve@portigal.com

_________________________

A message from PETCO.com
_________________________

Dear Steve,
You received an email from us on January 7, 2005 with your 5% Rebate Reward. However, due to a calculation error, your Rebate Reward dollar amount was incorrect.
Your correct Rebate Reward is $1.78 and is properly reflected in your PETCO.com account. Your rebate is awarded in PETCO.com Dollars and is ready to use with no minimum purchase required.
Your $1.78 in PETCO.com Dollars will be automatically deducted from your next online order. Click here to enjoy your 5% rebate today!
Thank you for choosing PETCO.com for your pet supply needs. We apologize for any inconvenience this may have caused you, and we look forward to serving you in the future.



credit

Saturday, January 8th, 2005

in my email I get this
eud1C2 htm 1 8 2005 12 07 10 PM.jpg
Awesome! I have $178 in credit at PETCO! I’ll be logging in and shopping away. I love rebates! Amazing! Woo hoo!

but when I log into my account
PETCO com 1 8 2005 12 08 26 PM.jpg
D’oh. $1.78, not $178. That’s a little different. Never mind.



Captured fugitive was living in stores

Friday, January 7th, 2005

A prison escapee who was apprehended in Charlotte this week had been living in a Toys “R” Us and vacant Circuit City building for months, eating baby food and watching DVDs, police said Thursday. He lived off the bounty of Toys “R” Us, police said. He decorated his secret room with posters and model toys, played hoops with a mini-basketball net and watched “Spider-Man 2.” He routed water from Toys “R” Us to his new home, police said, and even installed a smoke detector.

(check out the full story for all the devious details)

Seems like a Richard Pryor plot, rewritten by William Gibson…



PC recycling coalition

Friday, January 7th, 2005

full story
eBay has formed a coalition to help consumers get rid of used and obsolete computers, with one option of selling them on eBay.
Disposing of old computers has become a huge problem for the computer industry, and it is causing problems in the environment. Some companies ship boatloads of old computers to Asia, where the PCs are taken apart for their lead, gold and other valuable metals. The plastic is sometimes burned, and the whole process can dump harmful chemicals such as lead, cadmium, chromium, mercury and toxic fumes into the air and water. The San Jose company said U.S. users replace about 133,000 personal computers a day. CEO Meg Whitman said that with the help of Intel of Santa Clara, she was able to get major players in the industry to support the program, called the Rethink Initiative. Apple Computer, Gateway, Hewlett-Packard, IBM and reseller Ingram Micro are all participating in the effort. The U.S. Environmental Protection Agency, the Silicon Valley Toxics Coalition, United Parcel Service and the U.S. Postal Service also are participating.



STARBUCKING TEASER TRAILER

Thursday, January 6th, 2005

STARBUCKING is what we have to look foward to in a post-Super Size Me world. Lots of “interesting” docs about people and their interests/obsessions/consumption of a branded product.

Sigh.



M-LAW’s Wacky Warning Labels

Thursday, January 6th, 2005

A flushable toilet brush that warns users, �Do not use for personal hygiene� has been identified as the nation�s wackiest warning label in an annual contest sponsored by a consumer watchdog group. Other winners include a label on a popular scooter for children that warns: �This product moves when used.�; a warning on a digital thermometer that can be used to take a person�s temperature several different ways: �Once used rectally, the thermometer should not be used orally.�; a label on an electric hand blender promoted for use in �blending, whipping, chopping and dicing,� that warns: �Never remove food or other items from the blades while the product is operating.�; and a label on a nine- by three-inch bag of air used as packing material. It carries this warning: �Do not use this product as a toy, pillow, or flotation device.�
read the article



Murder on the Menu

Wednesday, January 5th, 2005

My goodness - here’s a typographic abomination - clever movie title conventions crammed into every letter. And it’s a trademark, to boot!

Gah.



FreshMeat #23: Total Recall

Tuesday, January 4th, 2005

========================================================
FreshMeat #23 from Steve Portigal

               (__)
               (oo) Fresh
                \/  Meat

FreshMeat is kicking it old school. Don’t you think?
=========================================================
We can remember it for you, wholesale
=========================================================
It’s a common exercise in December to reflect back on the
about-to-expire year, but it can be particularly
challenging to identify the highlights in any category.
Sure, cultural critics produce a raft of best-of lists,
but how easy is it for the rest of us to look back?

We are all exposed to media (or information, or stories,
or whatever you’d like to call it) at an enormous quantity
and at a staggering rate, receiving content from TV,
magazines, newspapers, advertising, blogs, music (radio,
CDs, and MP3s), email and more. So, it shouldn’t be hard
for me to come up with some 2004 list of something, right?
After all, I read two daily papers, more than 125 blog
feeds, and about 10 magazines. I manage two mailing
lists (one about the Rolling Stones and one about user
research), participate in several others, as well as
online discussion forums. I contribute to three
different blogs. I’ve got a handle on the zeitgeist,
right?

Wrong. I can’t remember a damn thing.

What the heck happened in 2004? I can remember the front-
page stuff (crimes, war, politics) but little else. So I
decided to do an experiment: I went to several online
sources - BoingBoing, MetaFilter and Core77 -
and skimmed their archives of two random 2004 months,
February and April. I used these sites as triggers for
stories that seemed cool when they broke but eluded my
memory by the time December rolled around.

Just those two months amounted to over 150,000 words-and
many, many stories. Most I recognized with a hockey-card
collector’s nod - “seen it; seen it; seen it;” some I didn’t
notice at all at the time (or if I did notice, made so
little impact that I didn’t recognize them months later);
and a few still seemed new and cool. But a bunch of others
stood out as important, had personal resonance for me, and
seemed, somehow, to be representative of the year. So here
we go:

February, 2004:

The Grey Album - the highest-profile mashup, created by DJ
Danger Mouse from Jay-Z’s The Black Album and the Beatles’
White Album

Gay weddings at City Hall in San Francisco

Cingular buys AT+T Wireless

Scientists discover M&Ms randomly dumped into a bowl pack
together much more densely than spheres

Amazon writers caught reviewing their own books positively

Flickr launches

The Dynamap - bringing the power of layered online data to
a printed medium

Howard Stern dumped by Clear Channel

Brian Wilson performs his lost classic Smile, 37 years
later

Mel Gibson’s Passion of the Christ released - it does very
very well

Janet Jackson’s breast becomes the most searched-for image
in Lycos

A BBC poll named Apple designer Jonathan Ive as the most
influential person in British culture

Glare from Frank Gehry-designed Disney Concert Hall heats
up neighbor buildings

April, 2004:

Porn stars get HIV

BBC launches TV programs for pets

Roboticist develops swarming traffic-cones

Adbusters launches “Black Spot” sneakers

Legoland starts tracking kiddie visitors with WiFi and
RFID

Scary pics of an overweight guy designing his own Tron
costume

Retro 1850s and 1950s appliances

Google launches Gmail

Campbell’s sells Warhole-esque cans of soup as a tribute
to Andy

Burger King’s subservient chicken ad

IKEA founder, Ingvar Kamprad, has overtaken Bill Gates as
the world’s richest man

Academic conference about Wal-Mart

Sony launches a premium brand, Qualia

These are stories about design, technology, culture,
politics, media, and entertainment, all jammed together -
stories that are probably familiar, but that most of us
couldn’t have listed on our own without going back over
some kind of archive. Anyone who took Psychology 101 (not
me) will know that there are different types of memory. In
this case we’re contrasting the memory of recall with the
memory of recognition. We might not be able recall the
names of all our high school teachers, but we could
probably recognize most of them by name or photo. (Of
course, there are some teachers who we’ve blocked from
both recall and recognition due to excessive trauma - but I
digress.)

Perhaps some of the items listed above provided a frisson
of recognition, a surprise of a forgotten incident, the
pleasure of an interesting experience from the past or a
splash of perspective gained from just a few months’
distance. And you could do your own lists, using the
filter of what tripped your fancy or tickled your funny
bone, and that list might provide some fun for others
around you, but the parlor game would still hold; in this
time of information overload, we seem to need the stimulus
to have the response.

Why, if we’re consuming so many cultural stories, is it so
hard to recall them? Again, those Psych 101 students
will know about the Recency Effect - our inclination to add
weight to the more recent items. (Film studios plan
release dates for award-likely movies based on this
phenomenon; Sideways, released in the fall, seems to have
won a conspicuous number of film awards.)

And the Recency Effect is markedly intense when we try to
sum up the cultural experiences of a large period of time,
say a year. We’ve spent that time primarily consuming
information-not accumulating knowledge - the zeitgeist
database rapidly building, each fresh item reshaping the
slag heap, with the older pieces buried ever deeper below.
Try it yourself: you can probably recall last month’s
cover of ID Magazine (or a similarly relevant industry
journal), but not the one before it.

The notion of consuming media, in a period of history that
serves up so many choices, was recently addressed by Peter
Merholz in his thoughts about “media obesity”. (Indeed,
when does anyone have the time to listen to 40G of music?)
Of course, the tag-team of marketing and technology are
adding ever-more options, increasing the challenge of
ever-keeping up: If you enjoyed Seinfeld when it was
originally on television, and then again when it was in
reruns, you can now own it, so that you are able to watch
at least once more. Oh, and then one more time after that
with the commentary. So in addition to all the new media
experiences being generated from this moment forward,
there are re-released and enhanced versions of media
experiences from last year, from 5 years ago, or from 30
years ago. We’re at a single point in time with a stream
of media bearing steadily down upon us like a NASCAR final
lap, while if we’re not careful we’re going to get pounded
by the reverse commute of yesterday’s content.

And if we consider design, specifically, we have to ask
ourselves whether our contribution to this congestion is
unique in any way, or simply more of the same. Designers
are certainly in the consumption business, and while
design both creates and reflects the cultural stories
we’re considering here, the work is typically tangible.
Sure, “the iPod” sits in the zeitgeist somewhere near
“Janet Jackson’s breast,” but Lindsay Lohan’s iPod is a
concrete, physical, experience-able, designed artifact -
especially for Lindsay herself. And maybe “design
stories” - or “personal experiences with design” - are
a kind of story that is more memorable precisely because
it’s tied to an artifact. These kinds of stories may be
richer, individualized, or recall-able on other levels
(tactile, olfactory), making rapid and effective
connections with memories, emotions and experiences in
ways that that are palpable - indeed, literally physical
- and have an upper hand in providing effective tour guides to
both our collective and individual stories.

So here’s the corollary experiment: I was easily able to
generate (mostly from recall, with little need for
stimulus-recognition) a list of my own design-y
experiences from this past year - experiences that
affected me emotionally and intellectually (either
positively or negatively):

Touching the Bean at Millennium Park in Chicago

Rem Koolhaas student center (McCormick Tribune Campus Center) at IIT

Ontario College of Art and Design’s new Sharp Centre

Cornerstone Festival of Gardens

TomTom GO GPS

Bruce Sterling’s opening keynote at the IDSA Western
Region conference

It looks like design can impact an individual’s stories,
pushing past the Recency Effect, lodging in whatever
cranial fissures house the items available for recall. And
what a nice thought that is, looking back at all we’ve
been through and ahead at what’s still to come. Dylan
wrote, “She’s an artist, she don’t look back”, but he also
wrote, “Yer gonna make me lonesome when you go.”

A similar version of this article appears on the Core77
Industrial Design Supersite
. Check it out, with pictures
and everything, here.




































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