We help organizations discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to recharge their innovation capacity.

Our clients are leading companies such as Belkin, Plantronics, Intuit, Logitech, GE, Hewlett-Packard, Nestlé, and Sony. We work globally on business-to-business, business-to-consumer and internal initiatives.

Discover and act. It sounds simple, but that doesn’t mean it’s easy. We can help.

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News

Steve will be presenting "Yes, My Iguana Loves to Cha-Cha: Improv, Creativity and Collaboration" on September 21 in Seattle.

Steve will be on a panel entitled Blasphemy or Pragmatics? When NOT to Follow User-Centered Design Techniques during “Usability and HCI Day” at Human Factors and Ergonomics Society 2010 in San Francisco on September 29.

Steve recently presented Ethnography as a Cultural Practice at PARC. Video of the talk is available here.

Steve recently presented Skill Building for Design Innovators at CHIFOO in Portland, OR. Slide and audio coming are here.

Steve recently presented Culture: You’re Soaking In It as an Invited Speaker at the Usability Professionals’ Association International Conference in Munich (see slides and audio here)

Steve recently gave a webinar on Synthesizing User Research for the University of Oregon class in Contemporary Design.