We help companies discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.

While we work across a range of industries, many of our clients specialize in one of three areas:

Belkin  •   Hewlett-Packard  •   Plantronics  •   Sony

Financial Services
Credit.com •   Intuit  •   UBS  •   Wells Fargo

Consumer Goods
Beringer  •   Fisher-Price  •   Nestlé  •  SC Johnson

We work globally on consumer, enterprise and internal initiatives.

Discover and act. It sounds simple, but that doesn't mean it's easy.
We can help.



Next > Learn about our services


Steve will be speaking to UX students at General Assembly about The Power of Bad Ideas on January 26.

Interviewing Users

Steve will be teaching Soft Skills Are Hard at Interaction 15 on February 9 in San Francisco.

Steve will be leading a workshop about improv, creativity and collaboration at Greatschools in Oakland on January 20.

Steve taught The Designer is Present and presented Epic FAIL: Takeaways from the War Stories project (slides, audio, sketchnotes) at UX Australia.

Steve spoke about user research at the HOW Interactive Design Conference [slides, Vimeo, YouTube].

Steve presented Designing for Unmet Needs at Warm Gun. [slides/audio/sketchnote]