We help companies discover and act on new insights about their customers and themselves.
Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.
While we work across a range of industries, many of our clients specialize in one of three areas:Technology
Belkin • Hewlett-Packard • Plantronics • Sony
Credit.com • Intuit • UBS • Wells Fargo
Beringer • Fisher-Price • Nestlé • SC Johnson
We work globally on consumer, enterprise and internal initiatives.
Discover and act. It sounds simple, but that doesn't mean it's easy.
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Steve’s first book: Interviewing Users: How to Uncover Compelling Insights
Buy from RMBuy from Amazon
Steve presented Designing for Unmet Needs at Warm Gun. [slides/audio/sketchnote]
Steve was on Tuesday #TechHour to speak (briefly) about user research.