We help companies discover and act on new insights about their customers and themselves.
Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.
While we work across a range of industries, many of our clients specialize in one of three areas:Technology
Belkin • Hewlett-Packard • Plantronics • Sony
Credit.com • Intuit • UBS • Wells Fargo
Beringer • Fisher-Price • Nestlé • SC Johnson
We work globally on consumer, enterprise and internal initiatives.
Discover and act. It sounds simple, but that doesn't mean it's easy.
Next > Learn about our services
Steve’s first book: Interviewing Users: How to Uncover Compelling Insights
Buy from RMBuy from Amazon
Steve will be speaking about Design Research To Make Products at DELVE in Brooklyn on October 8.
Steve will be teaching Well, We’ve Done All This Research. Now What? and presenting and Yes, My Tuatara Loves to Cha-Cha: Improv, Creativity and Design at UX New Zealand in Wellington, October 28-30th.
Steve presented a webinar about Interviewing Users for the Association of Registered Graphic Designers.