We help companies discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.

While we work across a range of industries, many of our clients specialize in one of three areas:

Belkin  •   Hewlett-Packard  •   Plantronics  •   Sony

Financial Services
Credit.com •   Intuit  •   UBS  •   Wells Fargo

Consumer Goods
Beringer  •   Fisher-Price  •   Nestlé  •  SC Johnson

We work globally on consumer, enterprise and internal initiatives.

Discover and act. It sounds simple, but that doesn't mean it's easy.
We can help.



Next > Learn about our services


Steve will be speaking at the Warm Gun conference in San Francisco on December 4.

Steve will be speaking to the Denver UX Book Club on October 22.

Steve will be leading a workshop and giving a keynote presentation at Interaction South America in Buenos Aires in November.

Steve taught Well We’ve Done All This Research, Now What? at EuroIA in Brussels [slides].

Steve was on Tuesday #TechHour to speak (briefly) about user research.

Steve Portigal and Dan Szuc led a workshop about Healthy and Creative Work Environments and gave a set of presentations about Soft Skills Are Hard: A Journey To Healthier Work for IxDA Seattle [slides]

Steve led Soft Skills are Hard at IxDA Grand Rapids (slides, video [starts around 30:00], photos)