We help companies discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.

While we work across a range of industries, many of our clients specialize in one of three areas:

Belkin  •   Hewlett-Packard  •   Plantronics  •   Sony

Financial Services
Credit.com •   Intuit  •   UBS  •   Wells Fargo

Consumer Goods
Beringer  •   Fisher-Price  •   Nestlé  •  SC Johnson

We work globally on consumer, enterprise and internal initiatives.

Discover and act. It sounds simple, but that doesn't mean it's easy.
We can help.



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Interviewing Users

Steve will be presenting a webinar about Interviewing Users for the Association of Registered Graphic Designers on June 4.

Steve answered questions about insights and innovation in Ask the UXpert (transcript).

Steve will be speaking about listening at the People Skills for UX virtual conference on May 27.

Steve will be leading an interactive session about improv and creativity at RE:DESIGN/UXD 2015 in San Francisco on May 19.

At EnterpriseUX held in San Antonio in May, Steve will be a “theme leader” for the Insight at Scale track as well as leading a workshop on developing soft skills.

Steve spoke about Moments of Influence (along with Jo Wong and Dan Szuc) at IxDA San Francisco (slides).