We help companies discover and act on new insights about their customers
and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.

While we work across a range of industries, many of our clients specialize in one of three areas:

Technology
Belkin  •   Hewlett-Packard  •   Plantronics  •   Sony

Financial Services
Credit.com •   Intuit  •   UBS  •   Wells Fargo

Consumer Goods
Beringer  •   Fisher-Price  •   Nestlé  •  SC Johnson

We work globally on consumer, enterprise and internal initiatives.


Discover and act. It sounds simple, but that doesn’t mean it’s easy.
We can help.

 

 

Next > Learn about our services

News

Steve will be presenting Yes, My Iguana Loves to Cha-Cha: Improv, Creativity and Design in Cupertino on June 20th, free and open to the public.

Tamara will be leading Insight-inspired Innovation: How to use research as creative fuel at the Creative Problem Solving Institute, June 21 in Atlanta.

Tamara facilitated a team at the Phoenix Design Summit (part of AIGA’s Design For Good).

Steve will be leading Immersive Field Techniques, a full-day workshop, at UX Australia in Brisbane on August 29.

Steve will be presenting Championing Contextual Research in Your Organization at WebVisions Barcelona in July.

Steve will be co-leading (with Kelly Goto) a full-day workshop entitled Synthesis to Ideation: Making Research Real at WebVisions Barcelona in July.

Steve taught Well, We’ve Done All This Research, Now What? (slides, sketchnotes) and presented Discover and act on insights about people (slides, sketchnote 1, sketchnote 2, sketchnote 3) at UXLx in Lisbon.