We help companies discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.

While we work across a range of industries, many of our clients specialize in one of three areas:

Belkin  •   Hewlett-Packard  •   Plantronics  •   Sony

Financial Services
Credit.com •   Intuit  •   UBS  •   Wells Fargo

Consumer Goods
Beringer  •   Fisher-Price  •   Nestlé  •  SC Johnson

We work globally on consumer, enterprise and internal initiatives.

Discover and act. It sounds simple, but that doesn't mean it's easy.
We can help.



Next > Learn about our services


Interviewing Users

Steve will be speaking about Design Research To Make Products at DELVE in Brooklyn on October 8.

Steve taught Soft Skills Are Hard at UX Week 15.

Steve will be teaching Well, We’ve Done All This Research. Now What? and presenting and Yes, My Tuatara Loves to Cha-Cha: Improv, Creativity and Design at UX New Zealand in Wellington, October 28-30th.

Steve will be presenting The Designer is Present as a keynote and teaching Soft Skills Are Hard as a workshop at Interact 15 on October 19-21 in London.

Steve will be presenting Epic FAIL: Takeaways from the War Stories Project at Fluxible on September 26 in Kitchener, Ontario.

Steve presented a webinar about Interviewing Users for the Association of Registered Graphic Designers.