We help companies discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.

While we work across a range of industries, many of our clients specialize in one of three areas:

Belkin  •   Hewlett-Packard  •   Plantronics  •   Sony

Financial Services
Credit.com •   Intuit  •   UBS  •   Wells Fargo

Consumer Goods
Beringer  •   Fisher-Price  •   Nestlé  •  SC Johnson

We work globally on consumer, enterprise and internal initiatives.

Discover and act. It sounds simple, but that doesn't mean it's easy.
We can help.



Next > Learn about our services


Steve was on Tuesday #TechHour to speak (briefly) about user research.

Steve Portigal and Dan Szuc led a workshop about Healthy and Creative Work Environments and gave a set of presentations about Soft Skills Are Hard: A Journey To Healthier Work for IxDA Seattle [slides]

Steve led Soft Skills are Hard at IxDA Grand Rapids (slides, video [starts around 30:00], photos)

Steve led Soft Skills for Design and Innovation at BrooklynUX (slides)

Steve presented Epic FAIL: Takeaways from the War Stories project at CHIFOO in Portland (tweets, summary).

Steve will be teaching Well We’ve Done All This Research, Now What? at EuroIA in Brussels, September 25-27.

Steve was a guest on Mariposa Leadership’s Wise Talk, discussing Interviewing Users (recording).