We help companies discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.

While we work across a range of industries, many of our clients specialize in one of three areas:

Belkin  •   Hewlett-Packard  •   Plantronics  •   Sony

Financial Services
Credit.com •   Intuit  •   UBS  •   Wells Fargo

Consumer Goods
Beringer  •   Fisher-Price  •   Nestlé  •  SC Johnson

We work globally on consumer, enterprise and internal initiatives.

Discover and act. It sounds simple, but that doesn't mean it's easy.
We can help.



Next > Learn about our services


Steve was one of the judges for the Design for Experience awards.

Steve will be teaching Well We’ve Done All This Research, Now What? at EuroIA in Brussels, September 25-27.

Steve was guest on Mariposa Leadership’s Wise Talk, discussing Interviewing Users (recording).

Steve presented Building the muscles of innovators at uxWaterloo.

Steve gave a short talk at the Let’s talk design and help a kid with cancer fundraiser.

Steve will be part of Rosenfeld Media’s online event 32 Awesomely Practical UX Tips on April 24.

Steve taught a workshop on Interviewing Users to the incoming fellows at Code for America.