We help companies discover and act on new insights about their customers and themselves.
Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.
While we work across a range of industries, many of our clients specialize in one of three areas:Technology
Belkin • Hewlett-Packard • Plantronics • Sony
Credit.com • Intuit • UBS • Wells Fargo
Beringer • Fisher-Price • Nestlé • SC Johnson
We work globally on consumer, enterprise and internal initiatives.
Discover and act. It sounds simple, but that doesn't mean it's easy.
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Steve will be speaking to UX students at General Assembly about The Power of Bad Ideas on January 26.
Steve’s first book: Interviewing Users: How to Uncover Compelling Insights
Buy from RMBuy from Amazon
Steve will be leading a workshop about improv, creativity and collaboration at Greatschools in Oakland on January 20.
Steve presented Designing for Unmet Needs at Warm Gun. [slides/audio/sketchnote]