We help companies discover and act on new insights about their customers and themselves.
Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.
While we work across a range of industries, many of our clients specialize in one of three areas:Technology
Belkin • Hewlett-Packard • Plantronics • Sony
Credit.com • Intuit • UBS • Wells Fargo
Beringer • Fisher-Price • Nestlé • SC Johnson
We work globally on consumer, enterprise and internal initiatives.
Discover and act. It sounds simple, but that doesn't mean it's easy.
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Steve’s first book: Interviewing Users: How to Uncover Compelling Insights
Buy from RMBuy from Amazon
Steve will be presenting a webinar about Interviewing Users for the Association of Registered Graphic Designers on June 4.
Steve will be speaking about listening at the People Skills for UX virtual conference on May 27.
Steve will be leading an interactive session about improv and creativity at RE:DESIGN/UXD 2015 in San Francisco on May 19.