We help companies discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.

While we work across a range of industries, many of our clients specialize in one of three areas:

Belkin  •   Hewlett-Packard  •   Plantronics  •   Sony

Financial Services
Credit.com •   Intuit  •   UBS  •   Wells Fargo

Consumer Goods
Beringer  •   Fisher-Price  •   Nestlé  •  SC Johnson

We work globally on consumer, enterprise and internal initiatives.

Discover and act. It sounds simple, but that doesn't mean it's easy.
We can help.



Next > Learn about our services


Interviewing Users

Steve was one of several panelists at UX Careers 2015: Where is the field headed and how do you stay current?.

Steve presented his workshop The Designer is Present at World IA Day DC (slides, sketchnote).

Steve spoke at 18F about The Power of Bad Ideas on February 20 (video).

Steve taught a workshop on improv for the interaction design program at CCA.

Steve did an AMA (Ask Me Anything) in the UX Community on Slack (transcript).

Steve spoke to UX students at General Assembly about The Power of Bad Ideas.