We help companies discover and act on new insights about their customers and themselves.

Organizations hire us to inform the design of new products and services, to focus the evolution of their current offerings, and to enhance their ability to innovate.

While we work across a range of industries, many of our clients specialize in one of three areas:

Belkin  •   Hewlett-Packard  •   Plantronics  •   Sony

Financial Services
Credit.com •   Intuit  •   UBS  •   Wells Fargo

Consumer Goods
Beringer  •   Fisher-Price  •   Nestlé  •  SC Johnson

We work globally on consumer, enterprise and internal initiatives.

Discover and act. It sounds simple, but that doesn't mean it's easy.
We can help.



Next > Learn about our services


Interviewing Users

Steve will be presenting The Designer is Present as a keynote and teaching Soft Skills Are Hard as a workshop at Interact 15 on October 19-21 in London.

Steve will be presenting Epic FAIL: Takeaways from the War Stories Project at Fluxible on September 26 in Kitchener, Ontario.

Steve presented a webinar about Interviewing Users for the Association of Registered Graphic Designers.

Steve answered questions about insights and innovation in Ask the UXpert (transcript).

Steve spoke about listening at the People Skills for UX virtual conference.

Steve led an interactive session about improv and creativity at RE:DESIGN/UXD 2015.